Matt in the service department is amazing and so helpful. Truly cares about you and your car!read more

The AI for the phone answering machine sucks. I'm about to just show up in person and I doubt it'll…read morebe any better

I'm sharing my experience because I believe potential customers deserve to know what my experience…read morewas like after the sale. I purchased a vehicle from Genesis of Norman and am currently owed two refunds--one for $1,769.76 for GAP and another refund of approximately $3,xxx.xx. My biggest concern has been the way this has been handled by management. The manager I have been dealing with, Logan, initially told me that the refunds were the responsibility of the lien holder and not Genesis of Norman. Based on that information, I spent several hours trying to get answers from management at my credit union and from both warranty companies involved. After doing all of that legwork myself, I was able to determine that the responsibility for these refunds was actually Genesis of Norman's. I was then told by Logan that the checks had already been written and were simply waiting for a signature. However, when I asked for the exact amount of the second check, I was told he didn't even have the exact total. I was promised an update on Wednesday. That update never came. I followed up again and gave them until 7:00 p.m. to provide a clear answer regarding both checks. My message was ignored. I was a customer who purchased a vehicle from this dealership. I don't think it's unreasonable to expect a dealership to honor refunds that are owed, accurately explain who is responsible for them, and communicate with the customer when they have promised an update. This isn't about expecting special treatment. It's about basic customer service and accountability after the sale. I'm now pursuing the matter through the appropriate consumer-protection channels. My advice to anyone considering purchasing from Genesis of Norman: do your homework, get everything in writing, and pay close attention to how the dealership handles issues after the sale. I'm posting this so other buyers can make an informed decision based on my experience.

I bought a very used Toyota from them for cash and have never received any paperwork from them…read more The car was not clean when I picked it up. I've also never been able to find out if it had been serviced prior to me getting it. I had called 7 to 8 times to get Information about those things and never got a call back. Today I talked to someone who said I should have the title and paperwork in another week or two. Never left a review until today. Would not recommend. Granted it was not a 75K car. I would not recommend them though.

Great people & great service! We have purchased our last 3 vehicles from this dealership. Anytime…read morewe have had to have repairs or oil changes, they are always on the ball with the customer service.

I do all my shopping online and searched all over the extended metro and Hudiburg had the BEST…read moreprices by far. This is the second time they had the vehicle I wanted at an INCREDIBLE price! I started a chat with Jessica about the vehicle who followed up with a text. We set up an appointment to view the vehicle and she arranged for DAVID FIBERESIMA to have the vehicle ready when we got there!! You will definitely want to ask for DAVID because he is NOT your typical high pressure, arrogant, annoying salesperson! He will greet you with an honest smile, accommodate your interest, help you explore the options and go out of his way to be an ambassador or liaison between you and the manager, finance, and finale. There was no need to haggle because the price they set on the vehicle online was "Great" per the KBB and far below NADA value. The experience was second to none!

I have given Dobrinski Chevrolet multiple chances to sell me a vehicle and have not been…read moresuccessful. Now that Jackson Auto Family has taken over I decided to give them a chance. Long story short, they were able to satisfy every need in my purchase. Hands down, one of the best experiences I have had buying a vehicle. I will definitely go there first when I need another truck and HIGHLY RECOMMEND them if you are reading this. Casey, Brian and Brooke did a great job. Go give them a shot.

From the owner: Chevrolet, Buick, & GMC New Car Dealer, GM Certified Pre-Owned Dealer, Service, Parts and…read moreAccessories.

Incredible experience and it felt like they really cared about my time there. I will come back for…read moremy next truck

I rarely write reviews, but my experience with Seth Wadley was so frustrating that I feel obligated…read moreto warn others. I went in after being told over the phone that a specific car was available and within my budget. I made it very clear I was only interested if the information was accurate--they assured me it was. When I arrived, surprise: the car "just sold," and they tried to upsell me on a more expensive vehicle. Classic bait-and-switch. To make things worse, they acted like this was a totally normal and acceptable practice. Not only did they waste my time, but they also showed no remorse for misleading me. Trust is everything when making a big purchase like a car, and unfortunately, this dealership proved they don't deserve any. I highly recommend looking elsewhere if you value honesty and transparency. This place lost my business permanently

I had been working with this dealership for nearly a week on a Mach-E they had in stock. I was…read morehonestly surprised to see an EV available at a rural dealership. In my past experience shopping for EVs, many salespeople don't seem particularly motivated to sell them, and follow-up can be minimal. I've also found that buyers often know more about the vehicle than the salesperson. One salesperson at a different dealership even told me they receive very little EV training. Unfortunately, that pattern continued here. I had originally messaged to come do a test drive and stated I would not be purchasing the vehicle that day. John G, for some reason was under the impression that I was purchasing that day. I explained to him that I needed to do more research on this vehicle before I would consider purchasing it. Trying to get information from John G felt like pulling teeth. The only times it felt he was quick to respond was when it came to money. I requested detailed information about the vehicle that wasn't listed online. The only documentation I received was a service sheet from 12/25 when the dealership inspected the car for general issues. There was no information about the battery, which is a major component of any EV. After receiving the out the door price, I counted. John replied, "We do not negotiate on internet pricing." The vehicle was already well below market value so I knew it would be tough to get the price lower. A few days later I noticed the price dropped on the website so I asked for update numbers and John G provided those. I told John I would be there Thursday morning to purchase the car. I asked if I could leave a deposit to hold it--again, no response. While reviewing the original Arizona listing, I noticed the car already had tinted windows and floor mats. However, the pricing sheet I received included an additional $549 for those items. I messaged John to ask that those charges be removed since the dealership had not added them. I did not receive a response. In hindsight, I probably should have walked away due to the lack of communication. The night before pickup, I called to confirm the car was still available, as I live about 45 minutes away. I was told it was on the lot. I messaged John to confirm I'd be there at 8 a.m. Thursday. I do take responsibility for leaving my house late. At approximately 8:10 a.m., John called to say someone else was there to buy the car. I told him I was about 10 minutes away. When I arrived, the car was gone. John explained that when I called the night before, the salesperson I spoke with contacted another interested buyer to let them know someone else was coming in the morning. Because I arrived 29 minutes after opening, I missed out on the vehicle. When I asked why my deposit request was never answered, I was told they no longer take deposits due to past issues with buyers backing out. What was disappointing was the lack of communication throughout the process and the fact that I had clearly stated my intent to purchase. I understand how sales works--I was in the field for years. I know things happen, and sometimes deals fall through. It's just frustrating when communication is limited and expectations aren't clearly managed. My advice to anyone considering doing business here: do your research, ask direct questions, and if you're serious about a vehicle, show up in person as soon as possible. If you feel that you're saleperson isn't working with you, go elsewhere.

I had a great experince with Hudiburg. I've purchased two…read more vehicals from them. I've had a great experience each time.The process was very easy and smooth. My salesman Donnie Smith was great! I am very happy with the hudiburg team.

My fiancé and I went to go look at a new vehicle for me and we immediately fell in love with this…read more2026 Traverse. We had an amazing salesman named Junior. He was very knowledgeable and personable. He made everything quick and easy. We didn't feel pressured to make a purchase. George was awesome as well. He was our finance guy and he worked his magic and got us the payment we wanted! If you are looking for a brand new vehicle, I highly recommend John Holt. Make sure you ask for Junior!!!

Changing my thoughts on this place. Just had to take my Buick back in thinking it was covered…read moreunder the extended warranty we told them many times we didn't want and then came back with a deal and said it covered everything as well as a loaner car. So we were fouls and fell for it. Sway bar broke and now costing me 452.00 plus tax to change a 70.00 part and no loaner car. Thanks I will definitely stop recommending this place and will never take back. Thanks for nothing and a higher payment.