I had an incredibly disappointing and frustrating experience at this shop. I dropped off two e-bikes and encountered issues with both the quality of work and the management's conduct. **Bike #1:** I was charged $75 for a flat repair and derailleur adjustment (on a new bike)--nearly double the market rate. Worse, the bike now only shifts through half its gears (it worked perfectly before), and the "repaired" tire went flat after one ride in my driveway. When I tried to inflate it, the tube popped at only **10 psi**, indicating a faulty installation. **Bike #2:** The experience with my wife's bike was even worse. The quote spiraled from a tune-up to a total of $365 as they continually found "new" problems, including issues with a derailleur that had zero problems previously. **Customer Service:** Jerry's communication style is aggressive and condescending. When I questioned the mounting costs, he used scare tactics, repeatedly telling me the bike was "dangerous" and "unsafe to ride" to pressure me into more repairs. When I tried to voice my concerns about being nickel-and-dimed during this three-week ordeal, I was laughed at and hung up on three separate times. I was even insulted personally when he told me he "would have never let his bike get this bad." This shop relies on upselling through fear and has zero respect for its customers. Save your money and go somewhere that values integrity and basic mechanical competence. read more

Fast, competent service, kind person to person dialogue, and clean, nice shop. We'll definitely go back!

What a great new coffee shop attached to a bike shop. Family run my drip coffee was just the way I like it. With family living five minutes away I can see myself visiting this spot whenever I'm in town. read more

Excellent service and communication. It's great having a family-owned neighborhood bike shop!

Great service and a great price. I dropped my bike off in the morning to fix the brakes and got a text to come pick it up a few hours later. Super grateful to have a bike shop close by in Springville. read more

They do fine work and are nice enough people, but they are horrible at keeping commitments. On multiple occasions we've dropped bikes off for relatively simple repairs and have returned at the appointed day and time, only to find out that the work hasn't been done. We won't be going back. read more

We've always had great service from Jolly Circle. Bikes are always well serviced and they have even done a rush job when I decided to take a spontaneous family bike trip. Excellent service. read more

First off, it is great to have a local bike shop in Springville. The convenience alone would be enough to justify Jolly Circle's existence but add to that the quality of the people and their work and Jolly Circle becomes indispensable. I've come in for everything from tune-ups to flat repairs to just buying new inner tubes and stocking up on bike gear. I've come in with problems on my commute to work that otherwise would have resulted in me being late to work and they've dropped everything to help me out and get me out the door. The Prices are fair, the people are welcoming and the service is outstanding. read more

These guys are very honest and knowledgeable when it comes to bikes. Very helpful and answered all my questions. Great shop and more than fair rates. read more