Great concept and new location…read more These guys moved from a small leased garage to a much bigger abandoned business on the East side of Provo in 2016. They are a DIY shop where bikers of all ages come to buy, donate and refurbish bikes. First time going I spent three hours working on a used Raleigh road bike. There is usually 2-3 staff members around and one will usually greet you. The trick here is to Quickly ask questions, find a spot to work at and be patient. The guy working admitted that he wasn't very experienced but together we fixed the bad wheel. Spent about $20 for his assistance. A week later the wheel was off again. I brought it back (2 hours more) and worked on it with a more experienced guy. Spent another $20 Rode it once and off again. Recently found out that they gave me the wrong wheel. Went back but no wheel was available. Great concept and open on Saturdays. You can also donate used bikes here.

I received a lot of help from Sam, he is one of the mechanics. I got there like 30 mins before they…read moreclosed and I was expecting to have to leave at 6 but Sam took a lot of time with me to get my bike all fixed even after they had closed and to make sure that the problem won't happen again with my gear box wire. Everyone in the shop was very friendly and never made me feel dumb for the problems I had with my bike. Very awesome place.

Phenomenal Customer Service! While on vacation in Utah with our car and two road bikes, we had a…read morevery serious car accident and our bikes flew off the rack and landed harshly near our totaled car. My husband had to spend four days at Utah Valley Hospital in Provo for broken vertebrae, ribs and sternum. I had to retrieve the broken bikes from the tow yard 2.5 hours away and then figure out how to fly back to California. So glad I called Hangar 5 in Orem! Preston Weeks answered my call/cry for help and graciously greeted me in my rental van with all the contents of our road trip including the broken bikes. He took the dirty bikes from the van and agreed to clean them up and inspect the damage, which allowed me to fly back to California with my husband. Two days later he sent us a detailed inventory of damages to the frame and components for each bike. Subsequently he meticulously packed up both bikes and parts at our request and shipped them back to us so that we could salvage all that was still usable. Since we are not local to Orem, it was exceptional to experience this level of consideration and service. All of you locals are very lucky to have such an amazing bike shop and team members like Preston Weeks to take care of your cycling needs. I highly recommend this shop and if we are ever in the area again, I will definitely be visiting Hangar 15. Simply amazing!

Great staff, selection & product! Love my new Specialized…read moreTurbo Levo carbon! Good location and inventory availability.

Very helpful staff; they were able to fix my bike very quickly. Appreciate their workread more

Best bike shop in Utah county. The staff is friendly, professional and knowledgeable. They have a…read moregreat selection of bikes and a reasonably priced.

We rented e-bikes and rode up the canyon. The bikes were awesome, staff were friendly, and the…read moreprices were amazing. We had a great experience!

Wife and I rented bikes for a ride up provo canyon…read more Staff was very helpful, and really went out of their way to help us with gear and set up. I would highly recommend using them for rentals. Price was great, service great and our experience up the canyon was awesome! will definitely do again!

I had an incredibly disappointing and frustrating experience at this shop. I dropped off two…read moree-bikes and encountered issues with both the quality of work and the management's conduct. **Bike #1:** I was charged $75 for a flat repair and derailleur adjustment (on a new bike)--nearly double the market rate. Worse, the bike now only shifts through half its gears (it worked perfectly before), and the "repaired" tire went flat after one ride in my driveway. When I tried to inflate it, the tube popped at only **10 psi**, indicating a faulty installation. **Bike #2:** The experience with my wife's bike was even worse. The quote spiraled from a tune-up to a total of $365 as they continually found "new" problems, including issues with a derailleur that had zero problems previously. **Customer Service:** Jerry's communication style is aggressive and condescending. When I questioned the mounting costs, he used scare tactics, repeatedly telling me the bike was "dangerous" and "unsafe to ride" to pressure me into more repairs. When I tried to voice my concerns about being nickel-and-dimed during this three-week ordeal, I was laughed at and hung up on three separate times. I was even insulted personally when he told me he "would have never let his bike get this bad." This shop relies on upselling through fear and has zero respect for its customers. Save your money and go somewhere that values integrity and basic mechanical competence.

Fast, competent service, kind person to person dialogue, and clean, nice shop. We'll definitely go…read moreback!

Bought a new Aventon Adventure fat tire e-bike yesterday at Mad Dog & dropped off 2 of my older…read moree-bikes for repairs. Steve was super helpful, and offered great advice. 5 stars all the way!

These guys!!!!! Are amazing!!! I ordered a 2023 Gen 5 Trek Fuel Ex 9.8 XT in 2022 from a Steve…read more Very knowledgeable sales person btw. I've had issues with my rear brake and they have always taken care of me. The latest issue was handled by Mason, and he's amazing! I happen to live in Arizona state now. These guys are and have been very responsive and helpful on warranty issues even though the live out of state! (Mason) Customer service has died these days and these guys still have it! Practice it! And take care of their customers! I highly recommend these guys hands down! They are doing great things! I just may have to keep using them for mailed purchases to AZ just to support them! That's how much I recommend Mad Dog Cycles! Thank you for your continued support after purchase!

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.