Terrible quality vehicle... bought a truck in the dark that turned out to be full of rust. Holes…read morecompletely rusted through the bed. Everything that needs work is rusted beyond belief. I tried calling and complaning and couldnt even get a call returned. These people take advantage of those less fortunate. They buy junk vehicles at auction and then fix them up and detail them so they look nice and run ok for awhile... dont reccomend them to anyone.

The owners are great people. I recommend you give them a call. They have a great selection of…read morevehicles to choose from at their dealership. In addition, they're easy to talk too!

I brought my truck there to be serviced because I was having starting issues. From doing my own…read moreresearch I knew it could be 3 possible things. Brian in service handled it, notified me it was the starter, and it would be covered under my extended warranty. They replaced the started in a very timely matter. When I went to pick it up, Brian talked to me and explained everything. We have always had great service here with our other truck also. Thank you

I wish I could give a glowing review of this dealership, but I cannot. I can say that our sales…read morerep Cameron was nice. We purchased a Certified Preowned 2022 Grand Cherokee 4xe (remember, it's a CPO with a 125+ point "inspection"). Sales process was pretty easy, but inordinately long. Hours longer than I've spent at other dealerships. Once you sign the papers, they hand you a thumb drive with all your copies. I thought that was a pretty efficient way of doing things, but it makes it so you can't thumb through your copies. (Is that on purpose?) I Didn't realize till a few days later at home that the financing paperwork wasn't included on the drive and they bold faced lied to me during the process to the tune of about $4,000. When speaking with the finance office, I asked in no uncertain terms if it was a Mopar Flexcare Warranty (used those exact words) and was told it was. Shockingly, they lied. It's an aftermarket warranty where I was charged an additional $1000 for a "Auto Armour Screen Coating" over and above the $3,000 aftermarket warranty. Got in touch with Auto Armour to see what the product actually was and while chatting with them, we came to the conclusion that it was never even applied. I tried calling the dealer to cancel both products since they weren't what I asked for and of course got thrown into some random VM box. Left a message, waited 24 Hrs - No call. Left another message and then sent a message to them using the form on their website. Received a reply from Ryan Arkens the Sales Manager, he said that he appreciated that I reached out before leaving an online review and that "I'll have finance reach out via email to go over specifics today" well, that was 5 days ago, you blew it Ryan. During the wait, I've left 2 more messages and my wife left another. We've been ghosted ever since we signed the papers. Called the lender to make sure that the numbers we were given at the dealership matched what the lender had, luckily they matched. After owning it for a couple of weeks now I realize that Boucher doesn't "Inspect" their CPO's too well. How you don't know a CPO doesn't have working HEAT, I'll never know. I swear Stevie Wonder did the inspection. No heat, broken cupholders, no working front park sensors, a buzz from the passenger door (there is a TSB on it), Service HV warning light has come on, TPMS system flaky. Those are just things that have jumped out at me, I haven't gone searching for issues. It already has an appointment for service at another dealership, I could only imagine what they'd screw up if I had it serviced there. This was my first, and last, purchase from a Boucher Group Dealership.

UPDATE: Our first visit to Janesville Kia was delightful. We talked about a certain car, took a…read moretest drive, lightly talked about numbers, but ultimately walked away from the deal. After some thinking, my mom decided she wanted to get the car. With the numbers we had discussed (sale price of the Seltos, and the trade-in value for her vehicle), it worked with her budget. And that's where the delight ended. We got back to the dealership and things changed. Oh, the sale price? Not so much - what they post on their website is every possible discount that someone COULD get (but probably won't). My mom isn't a recent grad, nor did she serve in the military or recently lease a KIA, etc. So just like that, the price went up. I asked why that hadn't come up before, and he (surprisingly, honestly) told me that the dealership doesn't wan them to "surprise" customers with that detail until the purchase process has begun. Very predatory... Oh, and the trade-in numbers they were speculating previously? That number dropped by a couple thousand dollars (that number was from the guy who evaluated trade-ins, so it should have been accurate). We were ready to walk after the numbers went south. But, after raising our voices and stating how shady everything was, they came around and got us pretty close to the deal we wanted. Why couldn't we just get there sooner without being sleazy? So, why three stars? For one, they had a nice selection and a clean business. The sales guys were very friendly - unfortunately, they had to play with the rules that upper management handed down to them. So while we got what we wanted, and it was nice (at times), the "sleazy car dealership" vibe reared its head and ruined what could have been a great experience.

Came in for an oil change and tire rotation. My appointment was for 8 AM. He immediately told me it…read morewas going to take two hours which I thought was insane, but I told him that was fine and I would wait but that I had an appointment & I needed to be out of there no later than 10 AM. He came out at one point and told me the extra things they wanted to do like all the bullshit dealers always do and I told him no and told him that I needed to be out of there. At this point, it was 9: 50. He asked if that was a strict timeline and I told him I had a little bit of wiggle room, but not much because I had an appointment. He finally came out at 10:30 and told me that they were almost done. I finally checked out at 10:38 and then went outside to get my car and it wasn't there. Lo and behold they had taken it off the lot somewhere for a car wash. Clearly the service writer did not listen to one thing I said about me needing to be out of there at a certain time. I didn't leave until 10:48 AM. Not to mention they charged me nearly $200 just to diagnose what was wrong with my sunroof. Not fix it. Just diagnose it. Complete bullshit. I will never go back there again.

I brought my 2004 Dodge Ram 1500 SLT. for what I thought was power steering problem, but was…read moreTensioner needed to be replaced. I had brought the truck at the service entrance at 8:00 am 3/24/21. I waited until 1:00 pm to see what time I could pick the truck up. Inspection was still going when I called at 1:00pm. To repair the truck I was told that the part needed to be ordered and wouldn't be able to get the truck back until repairs were done. At a cost of over $400.00, the inspection cost $111.25 I thought by bring the truck to your company I would good service and proper repair on the truck. No luck there. I give a zero on rating. My day was a waste of time day. Won't be back ever! Regards, Stephen Garry

While waiting to get our service done we watched numerous salesmen walking around either with no…read moremask or under their chin. My husband said something to one of the guys. He said he has a medical condition. Swiftly got up & said he would go outside. While walking past he laughed. That's professional! Asked to talk to a manager. He said they do not have to wear masks if at their desks. Really??? That is not what the WI state mandate says. If you want safety do not give them any business!!! We definitely will not be going back.

I was told it would take 30 minutes to program my remote start. It ended up taking over an hour --…read morenot because the job was complex, but because there was clearly no sense of urgency. I watched staff casually finish up, chat with each other, and show no concern that I had been waiting well past the promised time. To top it off, a guy behind me at his desk was clipping his nails -- completely unprofessional and honestly kind of gross in a customer-facing environment. By the time I was finally checked out, I was visibly frustrated. Instead of acknowledging that, the woman at the desk launched into a pitch about how great they are -- probably more to reassure herself than me. The whole experience felt dismissive and indifferent. If you're going to ask customers to wait, at least respect their time. Won't be coming back unless absolutely necessary.

The reviews don't do them justice. Service department is amazing and go out of there way to help…read moreyou. I had no appointment and just moved to the area. First time there and she fixed my issue with my 2024 Taos. Few weeks later my wife took her ID4 in for a computer update and recalls. Gave us a free loaner and was very helpful, fast and knowledgeable. I absolutely recommend them. I don't write reviews but felt I needed to ton offset all the bad ones. Very great service department

Absolutely awful experience with this dealership. I had my car towed to them in January of 2022…read moreknowing it would take a while until my back ordered part would come in, not to big of a deal. I went to the dealership one random day this summer and noticed I didn't see my car in the parking lot at all; thought to my self maybe its in the shop. called the next open business day and talked to the same person I've been dealing with and was told no they didn't have any cars in the shop at that time and would get back to me on where my car was. Two days passed and I didn't hear anything so I called again and asked. The answer I got was " oh no I havn't had the time to go out and walk the lot to look for it." hmm real professional. After a few more months I finally got a call saying the part came in, cool except for the fact they lost my one and only key. I was then told "Not to big of a deal ill just have to get you two new keys made." After about a week with no calls or info again I called and was told " Oh the service manager has been gone and is coming back soon so I can get this resolved." Then 3 weeks go by and nothing. Finally fed up I called the service manager and He had no idea about my situation and got to the bottom of it...My service advisor called me roughly 30 min later and said he walked over to her desk and found the key almost instantaneously and of course where they had looked numerous times before ......

I rarely ever write reviews for anything but I had such a great experience I felt compelled to sit…read moreand write one for Gordie Boucher. Several years ago I had a positive experience when I bought a used car for my daughter so I decided to go back when I wanted to get a vehicle for myself. Good selection of very nice vehicles and the process was easy. What made the experience even better was the Sales Person - Joe Zipperer. He is what I wanted in a salesperson - frank, personable, knowledgeable on the vehicles, credible and none of the stereotypical "Used Car Salesperson" pushiness. He got me in a great vehicle and at a fair price. I recommend Gordie Boucher and I highly recommend Joe Zipperer.

(3/5 Stars) -- Good Deal, But Customer Service Fell Short…read more My name is John D. Barrow. I live in central Iowa and traveled all the way to Janesville, Wisconsin to buy a 2026 Supersonic Red Toyota Tacoma SR Double Cab from Hesser Toyota on January 29, 2026. Because Toyota dealers no longer trade new vehicles for local customers, I had to hunt for the exact color, options, and price I wanted. I found this truck listed "in transit" on the corporate Toyota website and put down a $500 credit card deposit in December 2025 to reserve it. While the vehicle itself and the pricing were great, the financing and customer service fell short. The Good: Excellent Pricing: I received a strong markdown and two rebates, which effectively covered the extra cost of upgrading to a 4-wheel drive model. Vehicle Inspection: Hesser allowed me to inspect the truck for cosmetic issues inside the showroom and even let me look at the underbody in the service bay before taking delivery. A Thoughtful Touch: They left a bag of dog treats in the cab for my black German Shepherd, Gustav. Patient Delivery: My salesperson, Nicole Sigmund, was very patient when explaining all of the truck's features to me on delivery day. The Bad: Post-Sale Communication: After driving the truck back to Iowa, I ran into complications with the state-to-state DMV licensing transfer. When I called for assistance, Nicole was quite snippy over the phone, treating me as if I were a nuisance. Unprofessional Finance Department: Josh Buros, the finance manager, was highly unprofessional. He openly cursed when he had to redo some botched paperwork. Furthermore, when I requested to briefly step outside to verify that the physical VIN matched the paperwork, he became snippy and threatened to push me "to the back of the line" to wait for the next customer. I was forced to verify the VINs after signing. Fortunately, everything matched, but the intimidation tactic was unacceptable. Cold Service Bay Experience: The man who put the truck up on the lift (likely a service manager) lacked basic people skills. As a former Army fleet truck mechanic, I wanted to "talk shop" and ask technical questions about the catalytic converter, turbocharger, spark plug access, windshield washer reservoir, and preventing winter door-seal freezing. He was cold as ice, grew snippy with my questions, and treated me like I was a burden on a $40,000 out-of-the-door transaction. There may have been a minor communication barrier due to an accent, but his soft skills were severely wanting. The Contrast:This stressful transaction is a far cry from the classic "service-with-a-smile" experience my mother had back in 1976 at Novato Toyota in California. She bought a new Corolla E5 station wagon, but the exact one she wanted was located all the way down in Fresno. Novato Toyota gladly sent their own staff to drive the vehicle up to her and completely covered her transportation by providing a 1974 Corona sedan as a free loaner car for a full week while she waited. They treated her like family. Toyota seems to have lost that golden touch in these shallow corporate times, or perhaps Midwest dealerships just aren't "Toyota Nice" enough to match the Japanese marque's long-standing 52-karat reputation. Moving Forward:I love my new Tacoma, but Hesser Toyota needs to work on their professionalism and remember that customer service shouldn't end the moment a buyer signs the dotted line. These days, I take my truck to Toyota of Des Moines for service, where the service manager, Travis Bergeson, is pretty cool and treats me right.

Went and picked up the wife's car at https://www.facebook.com/HesserToyota today. Eric Hesser was…read morevery welcoming. Overall Very painless transaction. Sales lady was great, even the person doing the documentations was lovely. Pleasant experience thru and thru. Very pleased how the car drove back to Racine. 1.5 hours from Janesville. I loved the audio. Car felt real good, responsive in every way. In our learning experience one tidbit I'll share, the badge on the hybrid has a blue background. Now I pay attention to that when I see another Rav4. Recommend this dealership