Bad Communication…read more sent friend across town after negotiating a price through Facebook Marketplace, only to discover that the agreed price somehow magically transformed back into the original listing price the moment it was time to pay. The listing was $339. I offered $280. The seller countered at $298 and explicitly stated, "298 is the lowest I can go for the FLX4." Fair enough. That's called negotiating. I accepted the understanding that the item would be sold for $298. I then asked for the address and business hours, which were provided. At no point during any of these conversations did anyone say, "By the way, the negotiated price does not include tax," or "there will be additional card processing fees." When my friend arrived to pick up the item, suddenly tax and card fees appeared out of nowhere. The final total landed right back around $339, which just so happened to be the exact original Marketplace listing price. Maybe that's a coincidence. Maybe the stars aligned perfectly. Maybe after negotiating from $339 to $298, adding tax and fees just happened to bring the price right back to where it started. From a customer's perspective, it felt like a classic bait-and-switch. The negotiated discount existed only until it was time to actually pay. What made the experience worse was the attitude when I called to clarify the situation. Instead of acknowledging how misleading the pricing appeared, I was met with a lecture about how famous the store is and how they've been around since the 1990s. Respectfully, how long a business has existed has nothing to do with whether pricing was communicated clearly. A business that's been operating for decades should be even better at disclosing final costs upfront. The product itself may be fine. The issue is transparency. If the real total is going to be significantly higher than the negotiated number, disclose that before someone makes plans, sends a friend, or drives to the store. Clear communication prevents bad reviews. Unfortunately, clear communication was exactly what was missing here.

Astro's is my go to for my DJ gear needs the workers are friendly and knowledgeable; not like…read moreguitar center. They offer a wide selection of gear from lighting, speakers, and mixers. I like how this place sometimes gives deals on the amount of items you purchase. Will surely come back when I upgrade my kit soon!

My son needed a sound kit for a school project. Ricardo was able to provide what we needed on short…read morenotice for a reasonable price. He delivered and picked up. We really appreciate his service and would highly recommended!

I HIGHLY RECOMMEND RAIL PRODUCTIONS!…read more Not only they helped me with everything I need, Ricardo has been very patient and very professional all the way until after the party. The equipment is all HIGH END, specially the projector and speakers. My video was nice and clear, I am very happy with the service! Thank you again soooo much!

Best place to rent audio equipment in LA. From microphones to pres and compressors and other…read morehigh end recording equipment, Audio Rents has been my go to for studio gear rentals for over 20 years. Their pricing is fair and discounted for weekly or several day rentals. If you need quality recording equipment come here!

Incredible experience …read more.. Not only did this team go above and beyond to ensure that I could rent what I needed to for a short-term, out-of-town engagement, but they literally spent an hour walking me through how to correctly hook up the equipment, suggesting better options, even helping to fix an error message that was coming up with the software that for sure would've stopped me in my tracks on my own on location. They handle much much bigger jobs than what I needed - literally just a remote recording set up - they carry everything necessary for full on production (TV, and movie sets), large-scale remote events, to individual in-home studio needs. They have an outstanding reputation - which is why I had been referred over to them - but not in my wildest dreams did I imagine that they would be as kind, accommodating, and patient as they were... For the record I'd actually called another "top rental house" prior (LOCATION SOUND - see review) that was located even closer to my office... but the person there in rentals was so abrupt that instinctively it just felt like it would be a wrong decision; part of what you need when you rent expensive equipment of course is great customer service... so that if something goes wrong and you need assistance, you know that you've got it. Cannot recommend highly enough. Definitely wanna call ahead to make sure that if you need tech assistance their tech expert is in the house and not on location helping someone remote, and to make sure of course that what you need has not been rented out to some large scale production during the days that you will need it. Must call! Thank you Kathryn Cory B.

Every time I've ever done here in the last year, they've never had what I've needed in the past…read morethis would be one of my go to places for cables microphones no longer

Lots of stuff to buy at this place like cables and connectors mic accessories and speaker stands…read moreand recorders etc. Pretty quiet place. But the guy at the cashier needs to be replaced. Never smiles, sour attitude when I am making my payment. A more cheerful lady or a welcoming personality will be more helpful for this place to keep their customers returning often.

We had a great experience working with this company, we have rented a stage several times. They are…read moreon time and work quickly. I would highly recommend. Thank you,

I wanted to thank upright team for delivering us a stage in no time for our company event, this…read moreguys are top notch very professional and overall we had a great experience! Thank you guys.

Dr. DJ is amazing!! Helped me sort out a confusing issue on my decks very quickly & professionally…read more Would recommend to anyone who needs repairs and/or rentals.

The team helped me out with a good deal and got me right with some issues my DDJ was having…read more Appreciate you guys! Highly recommend if you need your equipment serviced.

Beware of Paul the sound guy, he either hates his job or hates musical artists…read more... First off, I myself am a professional audio engineer, producer and musician. I also own and operate a turnkey entertainment agency with an excellent reputation. Context: I was hired to perform at a restaurant in Glendale with a 9 piece band. We came prepared and ready to go. However, the sound guy (Paul) arrived late and had a horrible attitude. You need to understand as an engineer / audio tech, the artist is YOUR priority. Take care of them, and you'll have a great show. What does that look like? Set up on time, ring out the system (monitors and mains) , gainstage your mics and instruments, etc. What did Paul do? : scoffed at our tech request, made condescending remarks any time we asked if we can make adjustments, and just made our experience very uncomfortable and disappointing . If Paul was my employee/contractor under my company, I would be embarrassed and ashamed at the lack of professionalism and interpersonal skills. I would like to think this company is better than this and maybe Paul is simply misrepresenting Cosmos AVL in the worst way. I will never hire Paul nor will I ever recommend my industry and corporate clients to this company.

All around amazing from beginning to end!!! I was throwing a glow party and needed uv lights to…read moremake the banquet hall glow. Although my project was not too big, and more or less simple, the service I received was exceptional. Svet agreed to meet me at the venue to see the space and figure out what exactly I would need. I was then able to go to their showroom to see samples of what it would look like. They worked with my budget, showed up on time for the day of the event, and set everything up very smoothly. Having the lights was an absolute must and created the whole ambiance of my party! I am extremely satisfied with their customer service and products. I highly recommend this business and will definitely be using them again! A++++

I hosted a live music event that required last minute equipment rentals for some stage monitors and…read moreextra mics with stands that the venue didn't have. Scott was a pleasure to work with in making sure I had what I needed, and answered any and all questions that I had regarding the rentals and what they included. He made pick up and drop off super easy, and very seamless. The sound and quality of the equipment was stellar. The bands that performed were incredibly happy, and sounded amazing. This has led to our venue pursuing more live music events in the near future, and we will definitely be using Orlans for anything additional we'll be needing. Thanks again, Scott!

had a fantastic experience with Orlans Audio Video & Lighting! When I called, Scott was incredibly…read morehelpful and guided me in choosing the perfect speakers for my event. The ordering process was smooth and easy, and any time I had a question, Scott got back to me right away. When I arrived to pick up the equipment, everything was prepared and ready to go. On the day of my event, I ran into a small issue with setup, but Scott was quick to assist over the phone and made sure everything worked perfectly. If you're looking for top-notch service and reliable equipment, Orlans Audio Video & Lighting is the place to go. I'll definitely be using their services again!

Had to rent a speaker, mic, and a mixer for a wedding ceremony. Josh was really cool about…read moreeverything, walked us through what needed to be done for hook up. He threw in extra cables and chords just in case we needed them. Ceremony was on a Saturday, allowed us to pick up on Friday and return them on Sunday. Great experience all around. Would use/recommend in the future. Prices were very fair too.

Rented out Audio equipment from Josh for my wedding. The speakers sounded amazing for an attendance…read moreof 100+. He was very accommodating and I would highly recommend doing business with him!

Address they sent me was a CVS. Responded from a hidden email address. Demanded prepayment before…read moremeeting for the rental. MAJOR SCAM VIBES.

It's my pleasure to contribute to the five-star reviews here for Irina and Rich. I'm not surprised…read morethey've received so many. They couldn't have been more helpful (and, crucially, very patient), and their equipment was perfect for the music-oriented event that my wife and I organized. They took us step-by-step through the set-up, and their gear is sturdy but easy to handle. And the price was right, too. Highly recommended!