What a Great Doctor. Very Professional . Im still waiting for the results of My Botox injection.read more

I am a new patient. Dr. Thompson is the ultimate professional. She knows the right questions to ask…read moreto help the patient help Dr. Thompson solve problems and treat patients.

Went to Scotts Valley location as it was closest. Very easy. Close to painless and took only about…read more15-20 mins. Dr. Patel was calm and talked to me throughout the procedure. He is exceptionally experienced in this field. Was able to function pretty close to normally in my desk job after about 24 hours, and then some just mild discomfort/pain for 10 days that I used Tylenol for, but could probably have managed fine without even using that.

After kind of getting the run around locally I remembered seeing a bill board for this company. I…read morereached out and got an appointment scheduled right away. Dr. Patel is great, super friendly guy and immediately made me feel comfortable. Had some music playing in the office that I really enjoyed. It was easy to have a conversation with him while he was doing the procedure and he was explaining what he was doing and what to expect. It was great, in and out in about 15-20 minutes. His post care instructions and expectations were spot on. I've recommended him to some friends even though it is a few hours from where I live just because of the convenience and comfort that he and his clinic provide.

Very satisfied with Dr Golden. One of the best urologist in Sacramento. Great bedside manners and…read morevery confident. He performed a robotic surgery to remove a large kidney cyst and I was able to go home the same day. He even saved my uncles life. I would highly recommend him. Great doctor and very caring.

Imagine experiencing the feeling of never being able to empty your bladder, having to urinate every…read more20-30 minutes, and having to wake-up out of a deep sleep 3-4 times a night in order to urinate. This describes what I was experiencing for roughly six months. This condition was causing me to be extremely irritable ( due to a lack of quality sleep) and less productive at work (frequent trips to the restroom). Due to my stubbornness, I let the condition persist until I could no longer live with the discomfort. Therefore, I made an appointment with my physician for an examination. My physician conducted a prostate test (I will spare you the details), diagnosed me with an enlarged prostate, and told me that I should reduce my water intake. In addition, she suggested that I take a medication called Flomax. This medication would suppress the symptoms, but had a myriad of side effects. After complaining that the medication was causing me to be extremely drowsy, my physician referred me to a urologist. Shortly after my conversation with my physician, I received a call from Dr. Golden's office. I scheduled my appointment, which was roughly a month and a half away (I assume that this is because he is a specialist). Leading up to the appointment I was extremely nervous and did not know what to expect. I advise anyone who may be in a similar situation to stay off of the internet at this time (WebMD almost sent me into a nervous breakdown). When I arrived (they ask that you arrive 30 minutes prior to your appointment), I was warmly greeted by Dr. Golden's assistant. Her temperament was very enthusiastic, personable, and soothed my nerves. After completing the new patient intake form, she brought me in to check my vitals and administer a urine culture. After doing the aforementioned tests, his assistant conducted an ultrasound of my bladder (to determine if I was emptying my bladder). Shortly after her departure, Dr. Golden entered the room. Although personable with a great sense of humor, he was very knowledgeable and asked the right probing questions. Dr. Golden explained to me that after providing the urine sample (which was 15 minutes prior to his arrival), there was roughly 12 ounces of urine remaining in my bladder. Therefore, it was determined that I was not fully emptying my bladder. In addition, Dr. Golden was able to narrow the diagnosis down to a condition called urethral stricture, which is a narrowing of the urethra. This is caused by an injury to the penis or scrotum, and causes a decrease in urine stream and discomfort while urinating. Afterwards, Dr. Golden's assistant directed me to a room where Dr. Golden would perform the most painful procedure that I have ever endured. Dr. Golden inserted a thin camera called a endoscope into my urethra. The camera would allow Dr. Golden to see the intricate details of my urethra. After inserting the camera, Dr. Golden pointed out that I had a significant amount of scar tissue restricting the flow of urine through my urethra. Hence why I had a weak urine flow and experienced difficulty emptying my bladder. Being that Dr. Golden's goal was to send me home with some relief, he proceeded to insert a flimsy, thin metal wire into my urethra. Dr. Golden used this instrument to clear the scar tissue blocking the areas. This extremely uncomfortable procedure lasted for roughly 20 minutes, and had me highly anticipating the moment when he and his assistant would remove the inserted devices. Shortly after the removal of the instruments, I made a bee-line for the restroom. This may sound ridiculous, but Dr. Golden and his assistant offered me one of the best Christmas gifts....the ability to urinate with no restrictions! My post-procedure urination was strong (stream) and fulfilling. I cannot put into words the discomfort that I experienced prior to this procedure; therefore, I will never take for granted the ability to urinate freely. Before sending me home, Dr. Golden and his assistant scheduled me for a Retrograde Cystography. So far, I have been sleeping through the night with less trips to the restroom and have been experiencing a healthy urine stream. Thank you Dr. Golden and your team for calming my nerves, listening to me, and providing me with some relief!

Worst of the worst. No doubt my Dad would have lived longer not meeting him. Horrible things…read morehappened to my Dad in his practice, then wouldn't refer him to an oncologist and didn't want to prescribe pain meds for stage 4 cancer. cant get a hold of the office staff and they don't call back. RUN AWAY from here!

It's almost impossible to contact the front office. They don't answer or return calls as you would…read moreexpect. I had several visits preparing me for a procedure with Dr. Sethi. This was a humiliating procedure for a man, not much talk preparing me of the entire process and what to expect. This was called a urolift. The treatment failed! After all I went through the end results Left me with zero improvement not to mention the cost and charges to the insurance carrier. After a post-op visit I was told to make another appointment and the doctor would take another look down my man hood to see what went wrong. I cancelled that appointment and since then have not had anyone reach out to me, concerned about me. Really disappointed .

If I could give zero stars I would. I was referred to UC Davis Urology by my sons PCP at Sutter and…read morewas told to be patient as Urology appointments had a long wait time. Okay, no problem. We were finally able to get in months later. Let me start by saying you have to pay to park for an appointment...okay, not ideal, but I get it. Front desk only said a few words to me, and that was to ask for my copay. Other than that, I just got papers shoved in my face and was expected to sign everything before walking in, which gave me literally two minutes to scan everything. The paperwork says you will have to pay for the physician visit and facility, but they don't state just how expensive that truly is (I'll get to that later). My child saw the NP/PA who was super nice and so was her assistant. Spent maybe all of 20 minutes in there and we were out the door with a prescription to try. Prescription didn't work, so the PA/NP told us on our follow-up zoom that we could proceed with surgery and the average amount with insurance and being medically necessary would be around $700. The wait time for a medically necessary surgery was far less than their three year wait for an elective surgery. Okay, I could swing that amount, gave me time to save it up. I then got a bill in the mail for almost a thousand dollars for in person office visit, facility fee, copay for zoom appointment, and zoom physician phone call. Mind you, we spent maybe 30ish minutes all together in person and on zoom. Yikes, that is a huge bill when we have great PPO insurance. Son was scheduled for surgery, but nobody bothered to call us, they instead sent a message to my sons myhealth letting him know surgery was scheduled - that's all, no other information. Normally, that would be fine, but he doesn't access his online account. I then received a text just about two weeks before the surgery is scheduled with an estimated amount of $2,000+. No phone call until six days before surgery, but only to ask where the money is. Umm, I didn't know we had to pay before surgery is complete. I have never had to pay anything before any medical treatment and insurance payment has been made. That is something that should be explained to the patient or patients' parents with a phone call, not a message sent through an app for a minor who can't log in or even knows there is a log in. To boot, the lady who called was rude, and treated me like a number. Just overall very unhappy with the lack of communication and extremely unhappy with all the hidden fees. I could have saved myself money and time had I known how they charge.

It's beyond impossible to get Dr Canvassor or staff to even respond…read more I've tried politely for a week to get them to call me back or even email I've never experienced this before It's soooooo sad. I even said it was an emergency

Good Dctor but HORRIBLE office staff. Calls go to voicemail, never respond!! 3 calls, 3 days no…read morereturn calls. Come on people!! WTH??

Scheduling an appointment has been a frustrating experience. After my grandpa was discharged from…read morethe hospital, I called immediately to arrange a follow-up appointment for three weeks later. The call went to voicemail, so I left my contact information and explained the need for the follow-up. No one returned my call all week. I tried again on Friday and finally got someone on the line, which seemed promising, but I was mistaken. She put me on hold and said, "You're on our list of people to call back." Another week has passed, and I still haven't heard anything, nor have they answered the phone. It's been two weeks since my initial call. I wouldn't recommend this office for patients who need follow-up care after being discharged. It's been incredibly stressful.

I have had the most unprofessional experience with Dr. Couillard's staff booking apt…read more. Let's be clear, I'm the patient in need. If you need a Urologist, you know the pain and infections. A referral was sent in July, I called for an appointment, the same (should never-ever work with patients) booking gal told me she didn't get it! So she couldn't book an appointment. I called days later, left detailed message. Crickets, nothing. This week I left several messages. ER Reffered me and my primary. She leaves me a message I call back. She tells me she didn't get the referral from my primary resent yesterday and that the July one is expired. She asked my insurance I tell her I was at mercy dignity health and she tells me they don't take my insurance? What I said; I have Hills physicians and she tells me they don't take mercy. "???" I have Hills. She tells me she isn't going to allow me to raise my voice that is very horse. I'm not raising my voice, this is my voice. There was zero rudeness in my behalf, nothing insulting just asking questions while I'm suffering. I ask, ok, let me ask you this? Was the referral you got in July that you said is expired, was that covered in your insurance group? Well yes but that's now expired.‍ Can you please just give me an apt I saw them fax you it yesterday and she said ; "No! Call back when you have the referral." Me; I won't be calling back! I find another. You are so unprofessional! Any Doctor who allows his staff to treat patients as I was should Never see those in suffering. I'm going to find another Doctor with the help of my amazing medical team. Dear honey of a girl that I spoke with, I guess I should have mentioned I advocate for others and this is a red flag violation. Her name was Daniel, she told me on voice mail "my referral from July was shredded" Then today she said; oh wait! It is covered I see it here but it's expired. (So the lie was, it's not shredded.) physicians group that lies?????? Wow! Just Wow!!!!

I concur with other reviewers that say their staff is awful. The person booking appointments is…read moreincredibly rude.

Dr. Kim is a wonderful physician. She is very thorough, lays out treatment options and makes…read moredecisions collaboratively with her patient. I would highly recommend her for her professionalism and "bedside" manner. I also found her staff to be very accommodating, empathetic and helpful. If I had any trepidation going in, I was completely confident and at ease as I left.

I have had nothing but good experiences with Dr. Kim. I find her to be kind and compassionate, but…read morealso sta raight forward, no nonsense person. She has a very dry but good sense of humer as well. I recommend her 100 percent.

He was patient and thorough in suggesting a plan to improve my prostate condition. I am trusting…read morethat my upcoming surgery will be a success.

My dad has been seeing this physician for over a year. My dad has given permission for me to have…read moreinformation about his care. This is in writing. I cannot get this physician to give me an update unless I make a billable appointment and either come into the office or present on a phone call with my father. Asking for an update on a very ill family member is not unreasonable. Giving such an update is the duty of a good physician. I have worked in healthcare as a registered nurse for over 10 years. I am not impressed by this physician so far. As my dad is not an excellent historian, I have some questions about his care. I cannot act as his advocate or his partner in healthcare if I don't have all the information. I am frustrated with this process.

Excellent care by Dr. Hilger. He took me to surgery in July and I had a great outcome. Very…read moreconsiderate and kind and he explained everything. Surgery was at Sutter General which was another excellent experience. Thank you all for taking good care of me!

Awful place I will shout from the rooftops. It took a YEAR to get a referral and she laughed when…read moreshe called me to tell me that they'd never schedule me as I have no showed in the past. I have never spoken to them, I even checked my phone log AND I never had a referral on file. I would have LOVED an appt a year ago before my paralysis caused other issues. She thought it was funny AND tried to get $300+ out of me even though insurance covers it! I hope that old mean lady retires so someone who cares can get a job and not treat people like a joke. I'll gladly pay out of pocket to go ANYWHERE else so they don't get my money or my insurance money. 0 stars!