I contacted Byers Insurance in need of a policy for my new home. I spoke at length with Drew Byers…read moreand he could not have been more gracious and helpful. He listened to my needs and in short time, was able to obtain a great insurance option for my needs. I was very impressed and grateful. When it came to purchasing the policy itself, it was the same great experience. In this, Shana Woodyard, a key member of the Byers' team, was instramental in securing the final policy and all associated work. As my needs change with my home in the future, I will be absolutely be returning to Byers Insurance.

From the owner: We provide all the protection you need for what matter's most to you! We offer Auto, Home, Life…read moreand Business insurance to our clients in KY & TN.

Mr. Scattergood has been easy to work with and always takes the time to meet with us about our…read morepolicies and works to get us the best rates. He responded to emails that were sent over the weekend instead of waiting for the next business day. We appreciate his timeliness in handling these situations.

I have been upset from the get go with this company, 1st they quoted a rate of 111.00 per month for…read moreboth homeowners and auto, I agreed and canceled the other company that I had been with for 30 + years and had built up considerable discounts, then in no time at all they went up to 173.00, I objected, then they canceled me, saying that they could not write my home, this after having accepted it, so take note. Then they billed me for 44.00 more with some kind of reason that I did not understand, the insurance was supposed to have been cancelled on the 26 of May but I got a call today asking for the money, I called them and they said they would take care of it, but after all I have been thru I fully expect them to ask for more money even though I asked for the cancellation at least two weeks before the 26, and it was supposed to have been cancelled on that day, if they do I will try to update this review accordingly, but I do not think I will have any recourse in the matter, if they say I owe them what can I do but pay? And these are mistakes they made on the policy, they stated that the Roof surface material type Composition X 100% asphalt / fiberglass shingle X (it is metal) Exterior wall type 100% vinyl siding X ( it is also metal) Foundation Slab at grade, 100% X (It is piers) So my experience with this company has been very very disgusting to say the least,

Easy to work with, responsive and helpful. Everything's been smooth so far. Appreciate it.read more

Stay away from these guys.there scam artists.been with them for 3 years.we have our Auto and home…read moreInsurance with them.always way a head on time paying our bill.last 6 months our insurance rates been going up,no DUI no speeding tickets,safe drivers.and there excuse is rates gone up.never seen insurance rates gone up every month from $94 to $168 and when you talk to there lazy staff who can't do there job,before you know it.they sent you a bill owing on there negligence.so if this is the Insurance Company especially this location.GO FOR IT !! These people are scam artist.Insurance companies are a dime a dozen.stay away from these guys

I could elaborate but I'll give this review as much effort as they gave me today...seriously…read moreheartless people & overall terrible customer service!! Will be taking my business elsewhere and recommending all my family, friends, and just whoever will listen, if they want to be treated with any kind of dignity/respect to not go to this office!!

From the owner: Our mission is to provide products for our State Farm customers insurance & financial needs, to…read moreprovide unmatched customer service, and to perform above and beyond the expectations of customers. License #: KY-DOI824340