I can't say enough good things about Martin Snow. I went into his shop recently looking at a great…read moreused Yamaha piano at a very good price with a 5 year warrantee, free delivery and tuning. He was very nice and extremely low to no pressure. He answered all my questions and was very easy to work with. He went out of his way to make the piano better for me before delivery by cleaning it up and making sure everything worked properly and sounded great. He has a wealth of knowledge about pianos and I would highly recommend going to him if you are looking for a piano.

Mr. Snow is very knowledgable about all kinds of pianos, and was so friendly when he came to tune…read moremy upright piano. He has also moved one of my pianos when I moved to a different town. I recommend him 100%.

It isn't just buying a piano at Darrell's...it's the entire experience of being guided toward…read moreadopting an elegant musical instrument and integrating it into your life. The expertise at Darrell's is unparalleled. We made two visits, and Adam greeted us with a warmth and vast understanding that strengthened our knowledge and helped us to feel, always, that the decision was up to us. We purchased an exquisite pre-owned piano, which arrived in pristine condition, delivered by Adam himself (and colleague). His follow-through from beginning to end is the kind of customer service one always hopes to have, in every exchange. Highly recommended.

I went to this store looking for a Clavinova. Adam was amazing and spent time showing me a CSP-170…read morefrom his inventory. The attention to details and exception customer service was refreshing. I purchased the unit and could not be happier. Great sales and service. Will do business again. Very honest and open.

I was looking into selling or trading my older Steinway. Hard-sell tactics by Rick did not…read more"resonate" with me. I will take my business elsewhere.

I highly recommend M. Steinert & Sons. I just purchased my first piano for beginners. Vivian and…read moreBrandon were extremely helpful during the entire process. You can tell they are very passionate about music and they know their stuff. Vivian helped me choose the perfect piano for exactly what I wanted. Brandon helped me bring and load my items to my car. And Vivian was so kind to share some music books with me to take home. I got a great deal too because of their moving sale. If only learning how to play the piano was as easy as working with them.

Jay managed to bring my piano (untuned for 15 years) back to life. Happy with the results and…read morepromise to keep it tuned more regularly in the future!

I inherited a decent, mid-level Kranich and Bach piano and wondered what to do with the instrument…read more Jay listened, gave generously of his time and graciously helped me make a decision in the piano's best interest. He didn't have to take this time ( for once I was concise, so it wasn't a Long call ) but it is So nice to encounter someone who is proficient, professional, considerate and respectful that I felt a strong, positive review was the Least I could offer. Thank You, Jay. If we replace the K&B down the road, we will look forward to working with You. Kind Regards, David

Bought a used Yamaha U1 a year ago and have been thrilled with it. While shopping around visited…read moresome well known Boston retailers such as Steinert, Williams, and while I had great experiences with them as well, I knew I was in the right place when I visited East Cambridge Piano. The building is not what you would expect, they are located on the third floor of an old building that almost feels more like a warehouse, I didn't think I had even found the right place at first. Prior to my visit, I would never have considered a used piano. However, the models they have are in absolutely mint condition, sound fantastic, and were all hand picked. It's clear the folks that work here are craftsmen and while they are very easy going they take what they do seriously. Felt very secure that I was getting a great product, and I did. Incredibly laid back environment, none of the nonsensical typical pretense you might find buying an instrument like this. I felt like I could have just hung out in there for a few hours. James answered all of my questions and then basically said "have at it, play whatever you want and let me know if you have any more questions". Zero pressure. They are coming out next week to do a tuning which was included with the purchase. I had to reschedule but James could not have been more accommodating. Go see this guy and buy a piano from him.

James the owner is a peach! We rented a baby grand from East Cambridge Piano for a fundraiser…read moreconcert and needed him to tune a second piano. He came in with the best price and the bonus was that he knew the guys at the venue we were using and was able to coordinate timing with them. Yay! I definitely recommend him for your piano needs. Plus he is a Berklee grad!

Had a very nice exchange and series of conversations with Natan from Falcetti which lead to a…read morepurchase. Highly recommend.

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

John Harris, the owner of this little shop with used pianos in East Providence, RI, is honest,…read morestraightforward and unassuming. I recently sold him a piano which my family no longer used. He offered a fair price and planned to mark it up a very reasonable amount. He would definitely not take advantage of the novice piano buyer or seller. If I were looking for a piano, I would definitely check out Ye Olde Piano Shoppe. Call first, as he tunes and repairs pianos on site and is not always there.

I feel compelled to write a review for Williams Piano Shop, which has been in business since 1927…read more I was helped by Dan, who is a third generation owner. I called one Friday morning at about 11:00 AM and explained to him what type of piano I was looking for. By 3:00 PM that day, he had assembled the piano at his studio, delivered it, and set it up - all for about the price on Amazon. I have never experienced such extraordinary service. And I received a few bonus gifts as well! I don't think you could find better service anywhere! Annie J. ( My daughters purchased pianos on Amazon. They and their husbands had an extraordinarily difficult time assembling them.)

If you enjoy Yamaha pianos, this is the place to be. I was looking for an affordable digital piano…read morefor my apartment and was pleasantly surprised to see the shop containing a great selection of new Yamaha digitals and uprights. Mr. Williams was very patient and considerate as he allowed me to take my time in playing through all the digital pianos for a few hours. He answered all my questions and was friendly to chat with. I eventually landed on the CLP725, and on the same day I purchased the digital piano, he assembled my digital piano in my apartment at no extra cost. I am pleased with my purchase and its very competitive price, and I recommend anyone in search of a Yamaha piano to this piano shop.

My piano had settled (poorly) after the big move & was shockingly out of tune. Also, two sticky…read morekeys! It was time to schedule a piano tuning. I chatted on the phone with Elena to schedule a time for one of their tuners to come by my apartment. She was very helpful & pleasant, finding a time that worked for both of us. She followed up twice before the appointment - once to confirm, & another time to clarify on the parking situation after the big snow storm. Mike, the tuner, arrived exactly on time. He saw my spinet piano & let out a big sigh, informing me that this may be more difficult than we anticipated. We discussed my goals - I was hoping to return to standard tuning. He got to work on my stubborn, old piano, doing his very best to gentle tweak it back to normal. He did a wonderful job, considering the state of my piano. He honestly reported to me that he couldn't get to fine-tuning it yet, so he didn't charge me full price. I was so grateful for his effort & honesty. I will definitely be returning to Avery for all my piano needs, whether coordinating another tune with Mike or purchasing a new piano.

Traveled all the way up to their location from Atlanta, GA, to purchase a like new 2021 Yamaha U3…read more The whole process was super easy, and they even were able to get our piano shipped(extra cost) to our door within a reasonable amount of time(less than a month). If we were ever in the need of a secondary piano, and they had what we needed we would for sure use them again.

I've been using Pat for several years to tune my piano. She shows up when she says she will, and…read moreit's always a pleasure having her here.