Our usual pumping team was bought out, and we weren't thrilled with the replacement. I called…read morearound and sensed the difference from the call. This is a family business that has a personal touch. The owner came out to our site. He was very personable, answered my questions and took the time to clean out the filters etc. it didn't feel like a rushed job. I will definitely be calling them for next year's service.

Excellent service and over $100 cheaper than B.i.G. Septic Service in Walpole. Definitely worth it.read more

Had Kevin Orlando do our Title 5 inspection. He is awesome and extremely knowledgeable. I…read morerecommend him for his Title 5 expertise. Best of all he's is reasonably priced.

This company has been sold/merged with another company . 2 years ago , I paid $315 for a septic…read morepump and now they want $420 plus $150 to dig up the cover whereas it was $35 before . So far, I'm not happy with the 60% price increase .

Said they pumped 2000 gallons of waste, come to find they only pumped water side and not wasteread more

Terrific service from John Gilles. It was a pleasure having our septic needs taken care of by him.read more

I have been using pump grump for many years. They are always so nice and honest. One year my…read morecesspool did not need to be pumped and the two gentleman that came to pump it said I do t need to. This is why I use them. The office women are so very nice and helpful when I call. Sometimes the drivers answer the office phone and they are also very nice. Thank you for all that you do!!!

This business is appropriately named…read more Whoever drives their truck is a rude and aggressive driver. I first encountered this vehicle on my road as I was stuck behind them as they drove 10 mph for about half mile. Then at the stop sign, this truck sat and sat and sat with zero traffic stopping them. I honked to let them know I was there and so he responded with a long blast of his air horn. I then tried to drive around this truck, and so he waited until I was almost past, then pulled out and tried to race me. I could go on but I won't. I will add that this grumpy crap hauler recognized my car a week later and then began similar antics. Cannot believe DOT would license someone who drives like this. I have called this business to ask to speak to the driver and I will update this if I receive a call back. Given my experiences I would not recommend this business. I have a further update. This pro now honks his air horn when he drives past my house. Isn't that great! Professionalism at its finest.

We had water in our basement and trouble with the toilets so figured it was a clog. Called on a…read moreSaturday morning just before a major snow storm, so very anxious to get it fixed and not heard back from a couple phone calls to another number. So glad they were the ones to get back in touch! Kaiden was on it immediately, found the clog, took care of it and we were back in business in less than an hour. We could not recommend this business highly enough!

Had to have the pump in my basement bathroom pump-up tank replaced. While the job was eventually…read moredone, there were a number of problems. First, the tech misquoted the pricing (three times) on his way in - by several hundred dollars. I found this out being handed the bill on his way out the door - 'I made a mistake'. When taking the tank apart, broke most of the PVC connecting to the septic tank. It was all replaced, so I guess I got some of my money's worth, but they were unable, for some reason, to remove one of the tank cover bolts, so they just spun the cover around on that one bolt. We won't know until warm weather if they were successful in properly sealing everything back down. The entire area around the tank (my utility room) ended up literally soaked in septic tank water. The removed pump was deposited in the middle of the floor. (At one point, they wanted to walk a bucket of vaccumed up septic water through the house to dump it in my upstairs toilet.) There was no care taken to protect carpet in the process of removing any of the old (septic) materials out of the basement. There was no effort made to dry or disinfect the utility room at all. The second reason for the call was a clogged sink drain upstairs. We provided access to the cleanout downstairs. When the pipe was finally snaked, the resulting black clog coming out of the cleanout missed a waiting trashbag, and was deposited on the carpet, splattered in a living area. There was no protection used on the floor at all. The tech said, 'I sprayed cleaner on it, it will dry with no stain'. It took me personally two hours plus of cleanup work to remove the mess they left. I also spent another hour or so disinfecting the utility room. With their own photographs for evidence, I still had to make a number of calls to get the attention of their office manager, who finally agreed to a small refund to cover my time. This ended up as a bill of around $2000. Although the work was 'performed', apparently the concept of customer service has been abandoned in our current culture. I couldn't help feeling like they thought I should have had no complaints. I had a bunch, and frankly the $250 compensation off the final bill was still insulting. Overall, a horrific experience - I would not recommend this company to anyone, for anything, thanks.

Was having some overflow problems in my drain field, so I called these guys to come check out the…read moresystem for me. They gave me an awesome quote to have the tank pumped so I figured I'd start with that since it's been at least two years since I had another company come. They cleaned out the tank and found the issue causing the overflow, which was a simple fix. The quote was low and they didn't even try selling extra work or a new system update. Not only did they show up exactly when scheduled, their service was amazing. I recommend them to anyone near Foxborough who needs help with their septic system.

I hired Hometown pumping to pump my septic after purchasing a new home. Chip (office) and Steve…read more(digger) were great! Steve texted me with all the updates and pictures. Due to weather, and issues with one of the lids, the job took more than 1 day to complete, but they showed up when the said they would always followed up with me for progress updates. The bill was exactly what they quoted. Great service, highly recommended.

They installed our new front walkway and did a really great job.Was very reasonably priced.read more

Candido and his team did an incredible job with our walkway. Very attentive to every detail, very…read moreprofessional..highly recommend for any work you need!