Not very personable or responsive. She was overtly political in a way I found surprising for a…read moreprofessional. I solicited her agency's services because of the good reviews, but have realized the reviews are just personal friends and acquaintances.

I am a mortgage broker and quite a few of my clients used Jaclyn with Liberty Mutual. Time and…read moreagain she provided competitive quotes, comprehensive coverage and quick response times. As importantly, their customer service is extremely helpful should you need to make changes or if an issue arises.

I have been with State Farm for many, many years and they cover my home, car, and boat. I have…read morenever had a single claim, until last week. As I was reading Dann K's review below, it almost mirrors my experience. I live in a small neighborhood, and I estimate that at least 70% of them have also filed a claim for hail damage to their roof. As I look out my window I see my neighbors with new roofing supplies on their roof, ready to go after a swift and efficient claim to the competing company, Safeco. I had a roofing company come out to look at my roof. I went up on the roof with them and saw that there were many impacts. The roofer told me that it was fairly extensive. Since the hail damage, there has also been a leak that was affecting the living room. My claim to State Farm, however, was denied. The claims adjuster went over her findings but seemed a little rushed, as she told me that she was heading back home to have wine with her neighbors. It was a beautiful Friday afternoon, but really? That was more important than taking time for a customer with a loss? In all of these years, I have talked to my agent ONCE... Once! That was while signing me up for the State Farm policy. Since then, there has been nothing. After my claim was denied, I received a call from the agent's office. I thought "great! He is finally getting around to speak with me." But no, that was an office member, who was very nice and listened to my concerns. He told me that he would speak to Mr. H. The next morning and have him give me a call. I got that call the next morning from the same person. He said he did in fact speak with my agent Mr. H. And that he simply referred me to the claims adjuster. This felt like a slap in the face. He offered to have the agent contact me, but I declined - Why bother? This staff member should not have to - The agent should be there for his customers. I have no idea what I have an agent for, and this leaves me with a terrible impression of the company. In fact, the roofer told me that State Farm typically turns down 90% of the claims for this kind of thing. This is extremely disappointing. Given all of this, I am very concerned that State Farm would not be there for me, should there be a loss (I sure hope not) in the future with the home, boat, or car. I will contact their corporate office to let them know about this experience, as well as ripoffreports.com. Since State Farm was not here for my loss, I will be going to another company such as Safeco, which stood by their customer during a loss.

Been with State Farm for 13 years, never a call from Mike or anyone else at their office checking…read moreon service etc. Had 1 auto claim in 13 years and they didn't cover the $500 towing charge. Just had hail damage to our roof which was verified by 2 different roofers and State Farm denied claim stating it was wind not hail damage. Several neighbors with damage from the same storm had State Farm and were told the same story and denied claim. Other neighbors, who didn't have State Farm, were getting their roofs replaced with full coverage. Completely worthless agent, did nothing to assist in the claim or any other claims we had, just referred us to corporate. Don't get sucked in by their low prices, which we found to be not so low once we shopped around and fired them.

October 2025 I try to pay my bill and find out Erica @ American Family is no longer in business!!!…read moreI received NO notification that the office was closed. TERRIBLE customer service!!!!! I have been a client for YEARS!

I have my vehicles, home and business insurance with Erica. I am so happy with the customer…read moreservice and she always give me a heads up before policies change.

Joe and Tim have been the best to work with. We have been with them for years and have referred a…read moreton of our friends who all end up saving money.

Very responsive and informative. After 10 years with another insurance agency, I made a change.read more

Parents have always used Julie Meyer's StateFarm and now that I'm old enough I use Julie Meyer's…read moreStateFarm for all my polices. They are always just a phone call away to answer any questions I might have for my policy. Would recommend to anyone!

My parents had State Farm Insurance and my husband and I followed. Jim and his staff are always…read morefriendly, professional and helpful with any questions that come up. They respect and appreciate their customers. highly recommend.

Jim was my agent for years. I moved to sunny Florida 7 years ago and miss the professional service…read moreI could always rely on. Jim and his staff had my back on my personal insurance. And, when it was time to insure my business my State Farm Agent was very reliable. Highly recommend.

It was a really easy and smooth process. They responded quickly for all my questions. I highly…read morerecommend them for State Farm.

I'm satisfied with my conversations with his professional team. I explained what I wanted/needed,…read moreand that was what I got. I'm not much for up-sale people. I got a fair rate (as I shop) with a reputable insurance company, and an agent that understood my needs because they listened. I moved my homeowners as well as my vehicle insurance from AAA insurance. (would NOT recommend AAA!!) Donny was who I spoke with there. He was both Informed and was invested in making the frustrating and sometimes challenging work of changing insurance companies seem easy. I felt confident I made the right choice when I got off the phone. I Would highly recommend him to friends or family.

I called the home office last week and spoke with billing and a couple of billing reps and a…read moresupervisor. No one could give me a breakdown of my charges on my umbrella policy and told me to look at the declaration page which I did look at it and it doesn't have a breakdown of charges. Mike was able to get me the information I needed and got me the information the same day. He is a wonderful agent and he does return calls. His assistant Mary is wonderful as well. I really appreciated their help with this matter. He went above and beyond. Call his office if you are looking for a great agent. You will be glad you did.

Highly recommended! Mike has been our insurance agent for ages. He's always been easy to get in…read moretouch with, and has always taken great care to make sure we're getting the coverage we need without paying for coverage we don't. He's easy to talk to, and has always made us feel comfortable and well taken care of. Country Companies has taken care of our few claims over the years quickly and relatively easily.

Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.