Eathan allen is a very pricey traditional style furniture store. For the price you'd pay here…read moreyou're better off going to a high end establishment in the design district of Dallas. I'm not a fan but they do have nice associates

We had a great experience at Ethan Allen in Southlake. We worked with Robyne and she was great,…read moregoing above and beyond to help us get our project going. Our new sofa came in so quickly! Definitely a nice change from the pandemic supply chain delays. We love the new lamps and tables as well. Beautiful, high quality items that really enhance our home.

Weir's, why do you have to leave me right after I fell in love with you???…read more Actually I have loved Weir's Furniture for years. My very first brand new furniture I bought when I started adulting was a Sleigh Bed Bedroom Set from Weir's from their Knox location in Dallas. They have been my go-to for my adult life. I am not going to say I have bought every piece of furniture that I own from them, but I will say I have regretted it every time I have not. It's hard to beat old fashioned customer service and a place that puts value in doing business with them. That is why I was saddened to hear they were closing their stores. While I am saddened by it, they have some great sales going on right now. It's a great time to upgrade if you need to!

DO NOT PURCHASE FURNITURE / MATTRESSES FROM WEIRS Customer…read moreservice non existent. Warranty of no value. Most importantly honesty is not valued. Take your money elsewhere for your furniture needs. I shopped with them for 10 years and 10 of thousands of dollars spent. No more.

Stay away from this store. We bought a 3K wood dining table and they sold us their extended…read morewarranty insurance for four years. After 2 years the table started cracking and going way worse later. After submitting and having a technician inspect the table we were told it was pretty much breaking in half and it couldn't be fixed. Guardsman (the insurance company) denied us the claim and mentioned it's a quality issue and that's not included. When we contact the store they told us they can't do anything because their items only have a 1 year warranty and it's past that. Quality of items are bad, you don't spend thousands of dollars on a furniture to break after 2-3 years, very disappointing! Never coming back here again, stay away from this store! Not worth it

Haverty's furniture might look nice. The sales people might be courteous and knowledgeable -BUT DO…read moreNOT SIGN UP FOR THE PROTECTION PLAN FROM GUARDSMAN. READ THE BBB reviews!! Horrible poor decision by Haverty's to use this SCAM company. Our adjustable king bed frame stopped working after less than 2 1/2 years. The purchased protection plan has brought no good results. Haverty's must be making big bucks by referring customers to Guardsman. Read the reviews and note the same complaints and unresolved "waiting" situations for customers. Shame on Haverty's for using this company. They even have an in-house rep who is supposed to help with problems. Cushy position to just say they are "ordering parts" that may take 12 weeks to arrive. Guardsman doesn't answer the phone. It rings for two hours. Review after review supports this statement. We had the same experience. After finally answering the phone, the customer service rep (if they can be called that) put my husband on hold for another half an hour to order parts that we thought had already been ordered by the gentlemen who came to our home and told us indeed, we did have three non-working motor parts that needed to be replaced. The gentleman stood right in our home and phoned Guardsman with the necessary parts information. After waiting more than a month, and after waiting two hours for G to answer the phone, we were told they needed more information in order to order parts! After we order parts, it might take 12 weeks to get the parts. After the correct parts are received, you still have to schedule the repairs to be done! Shop other furniture stores. I called Nebraska Furniture Mart, and Weirs in Southlake. Neither company uses Guardsman. . Nebraska furniture Mart was adamant that after much trouble with Guardsman- they fired them. Haverty's needs to fire Guardsman and try to regain confidence in its customers! Because Havertys continues to use Guardsman for their protection plan service; we cannot support or shop in their stores again. They need to provide reliable service to their customers. They are well aware of all of the problems with Guardsman. The Havertys department in charge of hiring, a reliable company for a protection plan service has failed. The entire department should be fired For ignoring the problems and continuing to use this scam of a company. Eventually, the bed motor was replaced, but it was a painful experience. Do not shop furniture stores who use this company for repairs whether it be a bed motor or upholstery repairs or anything else. Run run run away.

Worst customer service ever! Used to be a big fan of Pottery Barn and have shopped here for years…read more We bought a custom couch that was delivered in February. It took less than two weeks for it to sag. Then it took three months and several phone calls for customer service to get the cushions remade. It took about a week for the new ones to sag. Was promised a refund and now that has taken months to get processed. Every time I call CS they tell me the last rep didn't push through the request. Not joking this has happened 8 or 9 times. The few ladies in the store who have helped me are nice, but because my designer ordered online, they simply turned me over to their terrible customer service. We had a couch we bought at Macy's that looked good for 10 years! Shame on you PB for allowing your quality and service to be crap! Especially for a couch that cost what it did b

I ordered a sofa from this store and was told if I applied for the credit card at zero percent…read moreinterest for 12 months, I wouldn't be charged until it shipped . I received my first bill and it showed I needed to pay the full amount of the sofa by due date or I would be charged full amount and interest. After several calls to local store and corporate office , I was told the sales person didn't click the right button when she ordered it. I paid in full but I am very disappointed with my service from this Southlake store!

I was on a mission to go to TJMAx and noticed Homesense and decided to go in…read more My first impression is that their merchandise was very much like At Home but a much smaller store layout and the merchandise was very well displayed and organized. Their assortment were somewhat broad which was great and more upscale without the high price. Also, the overall layout was nice with less clutter than other stores. When I went through checkout I mentioned I liked their store and the cashier was very friendly and said they are often compared to Home Goods so I don't know. But I will be back when I have more time to explore the isles.

Excellent customer service with a wide range of quality goods at great prices! I would definitely…read morerecommend their Southlake store. Store Manager, Elizabeth, was extremely helpful. Great shopping experience!

It is my favorite local place to shop In southlake for unique accessories and furniture forhome…read more Everything in the place seems to work well with my style. I love the place so much that I should work here. **update. I love shopping at this store and normally have the best experience finding unique items. And in the past few months purchased many items- However, I was shocked by the amount they charge to deliver something less than 3 miles away. $80 to deliver a painting that was too large but very light is excessive.

This is a quaint little gem in Southlake. They are on the pricier side, but the pieces seem like…read moregood quality, many of which are unique. The five star rating is for the customer service. During my time in the store I was greeted promptly, felt welcomed, and was not followed around. I also appreciated the manner in which Amber addressed my questions via text and phone. Rebecca was also helpful at the warehouse. Some of the pieces did seem to have a high markup and looked like you could find them at HomeGoods, but the beauty of Homegoods is that they heavily discount name brand items. I don't think this should be held against the store.

Junk. We strolled through after dinner and as a designer I would tell you to run from this…read morestore. We were not greated and in fact we were ignored as the young employees seemed more interested in their Tiktok conversation. We looked at the sofas in particular , and ever single one you could feel the frame in the arms through paper thin padding ! This is a sign of lousy quality. Sofas should be padded tightly, but with enough padding to properly cushion the frame. if you fell against any of their couches you'd break a bone or get a concussion ! terrible. and don't even get me started on the color palette.. which is white on cream on ivory on taupe.. with some dead moss greens. UGH. you can certainly tell it's owned by Pottery Barn.

Do NOT buy furniture from West Elm or Pottery Barn, I bought a sectional sofa from them that was…read moreassembled with the wrong hardware so it cannot be reassembled. It's been a month and a half and they still have not resolved the issue despite agreeing that it needs to be fixed. The sofa was one of their more expensive ones, and I bought the protection plan with it. DO NOT DO BUSINESS WITH ANY Of THEIR COMPANIES!

Well, my custom recliner sofa only too 4 1/2 weeks from order to delivery! Less than half the time…read morethey quoted. They are much bigger than I expected so they don't fit the room as well as I had hoped but they look like I expected. It's working out fine, but the two inside recliners can't be fully reclined at the same time because they had to be set up closer together in the room than I expected due to their size. The preorder measurements given are smaller than actual. That is why they don't fit the room as comfortably as I'd like. (Also why 4 stars instead of 5) I think the value of these sofas may not be obvious until I see how long they last. They had better last a very long time. They're certainly heavy! They are also a bit firmer than I expected so I'm hoping it's just a "break in" period. However, I am enjoying coming to my spot to kickback, recline and relax each day. Also, I love that the backs of these sofas are not split like most reclining sofas. The backs of the are visible from other rooms so it was important to me that you couldn't tell they were recliners. They recline inside of the sofa shell they are built in to. It just looks like a pretty, white, leather sofa and loveseat.

My wife and I walked into the Southlake TX Bassett location on 6/1/2024 with no real expectations…read morebut we left with everything we needed for our new dining room and living room in a new build home. Gayla, our design specialist, did a fantastic job working with us over the majority of an afternoon to make sure we had exactly what we needed. I would recommend anyone in the market for quality furniture to let Gayla help get them exactly what they need.

I went to the Southlake location and bought this tree which was 25% off. I loved it so much and…read morehad another place to add another, so I drove the 30 minutes to get one more. The same 25% sale sign was still up. The salesperson Jen checked me out and when I mentioned it was on sale, she said, I don't think so. I told her the sign was up and she said show me. All in a snarky voice. We walked over and I showed her the sign. She said that's for Christmas decor, which I mentioned, the tree is decor. She argued with me when I said if it's not decor, it should be put somewhere else rather than by the sale sign that was misleading. Again, in a rude voice, she said, where would you like me to put it. It was fine it wasn't on sale, but that comment was uncalled for and very unprofessional. When I got home, I looked up Christmas Decor on Kirkland website and the very same tree is listed. The store is great and had fabulous things, but they are lacking customer service.

This Southlake location is by far the BEST!! The store is always SO beautiful and they have a much…read morebigger selection!! I have been in several times over the past year and every time I get treated like family the moment I walk in the door! I have also recommended this location to all my friends. The managers (I forgot her name but she is tall.. and the other manager is a man and I think his name starts with a B..) they are so much fun and bend over backwards for us anytime we need assistance- they are right there!! I sometimes wish they had more product like their website.. preferably larger furniture items.. but their online ordering process is also easy because you can have it sent to the store and they even give you a coupon when you go pick up.