Nightmare of all nightmares. I got my eyebrows waxed here today and lo and behold, I left the salon looking like a horror show. I told the lady who did it that my skin is very sensitive. After it was done, I told the lady that it looks sore. She said after 20 minutes it will all be gone. It did not look right. After half an hour, I had to go back because the mark was still there and it was still painful. They keep saying it was not burned nor a layer of the skin was not torn off when clearly, it was. They kept yak yak yaking, even more than I did. They told me to just cover it with make up but I was scared because it looked like it could easily get infected. The manager gave me her almost empty tube of some ointment like Neosporin. It helped subsiding the pain but it has been 12 hours and I still look like a horror show. I am very scared it would scar. Please don't go here, especially to get your brows done. Or anything on your face done. Don't let it happen to you. read more

The negative reviews on here are pretty off base at this point. I think the bad reviews were a result of a newly opened salon and a fresh batch of stylists. I know people's hair is incredibly important to them, believe me, but I feel like the people who wrote bad reviews should realize that a brand spanking new salon has kinks to work out just like any other business. Many of the positive reviews have been filtered but if you read them a lot are written by people who have followed their stylist from James Joseph recently. Which is exactly what I did. I'm happy to report that they appear to have worked out any problems that may have existed previously with the recent influx of talented stylists, charming ancillary staff, and fabulous assistants. They are definitely on track to be a stellar little outfit. As I sat in my chair for the incredibly long period of time it takes to keep a brunette blonde I watched a lot of people come and go. Everyone walked in and greeted their stylist like an old friend and were happy to be there. The girl at the desk was polite and cheerful and incredibly welcoming. She took every single person's jacket and hung it for them rather than just pointing out the closet like a lot of places. It's the little things that you should expect from a Newbury street salon but don't actually get most places that set this place apart. As I continued to check everyone out--don't judge we all do it--each patron left looking fantastic and happy. I was mesmerized by the stylist behind me who effortlessly completed two blow outs on women with more hair than I could dream of having. They both looked gorgeous when they left. My stylist, Kerri, is really talented and if she is any indication of where this salon is headed I highly recommend checking it out. But listen up, yelp users, don't go booking her up too much on me. I'm getting used to having good hair and don't want to have to fight for an appointment! read more

Newbury Street? and I was assigned to a 21ish stylist?? How much experience can there be? serioulsy...Just an all over trim, layers, trim the bangs and the length. My hair is thick. It wasn't rocket science...it wasn't until a few days later when I blew it out myself and flat ironed my hair that I realized how significantly shorter one side was than the other. I tried to pull it in a ponytail. One side fell out by my ear ....the other didn''t. New Years Eve is coming up...and I have lopsided hair.!!! My bangs were trimmed, but the rest in between had not been touched..... nothing,..till you hit the bottom.....then it's trimmed....bangs and the bottom and the middle is a MESS!! If you have bone straight hair, you won't understand. Actually, you would because if your hair was suppposed to be all one length and wasnt, you would notice it right away. If you are an experienced hairdresser and deserve to be on Newbury commanding the $$, you get it and you are in shock....Dont you EARN a spot on Newbury ? or does anybody & nobody work there? I am sorely disappointed and have an appointment at another salon with someone experienced...NOT at JORGO. read more

First time I cried after a haircut. Straight out wet face my whole cold t ride back home. Now I've had a long history of bad haircuts. My immigrant child days of Russian lady haircuts to my punk rock anarchy let me cut, bleach and dye days of high school haircuts. To the I'm poor college days of super-cuts. Never have I cried until this horrid visit. I brought a buywithme for a haircut. I called the salon and they said George and Rudina are booked but they have another senior stylist. So I'm like okay, I can live with this. I come in, the girl looks like she's barely legal. I'm not sure if they lied to me, or just have low standards for senior stylist definitions. Don't get me wrong she is nice and all, but besides that my hair looked worse than if i tried to make it look that bad, my bangs were cut long in the center and too short on the side. Upon seeing me George did offer for me to come in and fix it at whatever time is convenient for me. I accepted because the haircut he was giving another client looked good and at this point I felt I had nothing else to lose. I did come in for a second visit to see George to fix what was left of my hair. He did the best that could be done with the mess-up that became my hair. Maybe If I came straight to him I would have a 5 star rating, I'm not sure... But I didn't and Months later my bangs are still struggling to grow out =( read more

Rudina rocks! I wrote a great review about three months ago and Yelp took it down! Not happy so here I go again............. My wife had been going here for a while so I thought I would try it out. Rudina is fantastic. I have shoulder-length hair; natural redhead who is now grey. Rudina colored my hair and I looked how I did when I was five years old! It's glorious! A great cut and color. I have now been back and still love it and Rudina! read more

Rudina did a great job with my hair. The atmosphere is nice, and the service is pretty good. The only gripe I had is that my appointment was rescheduled twice due to an error and a double booking and I wasn't notified until the day of. If they can get their scheduling right (perhaps the online scheduling tool that they are working on), then they may just have a regular out of me. read more

Just got back from having my hair cut at Jorgo with Rudina - one of the owners. I can honestly say that it it the worst cut I have ever had. I had a ton of layers on one side and none on the other. I left and was in tears walking down the street. I ended up going to Super Cuts to get it fixed. Although it will take time for the layers to grow out, the girl there did the best she could and saved my birthday weekend. I will NEVER go to Jorgo again. The only positive thing I can say about them is that the receptionist is a doll. read more

3 1/2 years later and Jorgo and I are still going strong. Wonderful service every appointment. They will offer water, coffee, espresso, cappuccino, tea, anything you want. George is so good, my husband started coming here to have his hair cut with me before our wedding 3 years ago, and we still book our appointments together. Every time, my husband comes out looking so polished and professional. George is the first stylist whom I've trusted implicitly with my hair, and I barely have to describe what I am looking for. During our time together, I've had short, medium, long cuts, with full, partial and no highlights. He can do it all, and makes me feel beautiful. I'll be a customer for life. read more

The few times I've been to Jorgo, I've had a great experience. The staff is quite friendly, and I totally enjoy a Newbury salon with great service without the 'tude. I started going here when my stylist moved there a few months ago. I've been getting my haircut by Wendy Taylor for several years now. The first couple times I went in, I brought along a picture of a haircut I liked parts of or a picture of me with a haircut I liked, but I let down my control-freak guard and left everything up to her after only a couple visits. She's an expert at what she does, and I always leave feeling good about my new 'do! Wendy is a top notch stylist for her skill, thoroughness, and personality! She pays really close attention to my hair and likes to make finishing touches after she dries it so that not a single hair is out of place! She pays attention to my hair type, where I part, and how I style in order to give me a haircut that will WORK for me and look the same once I wash my hair and style it myself. Oh, and Free. Bang. Trims. Sweet! Need I say more? read more

This review is mainly for Stylist Lindsey B. I was referred to her back when she was still at James Joseph Salon (also on Newbury St.). I went to her for haircuts for at least 3-4 years and followed her when she changed salons to Jorgo. Over the past year I was also seeing her for color correction (bad home dye job needing a re-haul) and then ultimately maintenance of color. I would say that I completely trust Lindsey with my hair. I have a LOT of hair and it is somewhat difficult in that it tends to get puffy, wavy and frizzy which as caused a lot of horrifying outcomes with styling in the past. Lindsey was incredibly consistent with her cuts and I always knew that even if I was trying something new with the layers or the bang area, she wouldn't let me leave with something that just wasn't going to work with my hair. I always left the salon feeling good (and was always able to at least closely replicate the style at home which is KEY)! Lindsey even got Best of Boston award (2011?) for woman's hair style. The other stylists and assistants are all pretty nice and the owners are almost always on site which is nice. You can definitely sense that they want their customers to have a nice experience. I would definitely recommend this salon and particularly Lindsey for cut and color! read more

I used to see Kerri at James Joseph, but once their management changed this fall, I followed her back to Jorgo. I had a horrble experience that Kerri saved me from over a year ago, so as long as she's in Boston, I'll be sticking with her. I get highlights and my hair cut, and she does a great job - exactly what I ask. I've had my hair highlighted for years, and Kerri was the first person who told me that she only highlights hair that has been previously highlighted, so my hair isn't continually getting lighter and lighter. I've been to Jorgo once since Kerri moved back there and I think the prices are pretty equal with other Newbury Salon. The staff was friendly, offered me coffee, water or tea, and had a fresh supply of magazines waiting for me to read. read more

First things first, Marjana is the BEST!!! For the past 3 years I have always thought about getting Eyelash extensions but talked myself out of it for one reason or another. In May I found a groupon for Jorgo and decided to give it a whirl. I am so happy that I did because I can not image myself without them! The first set I got was the "natural" look. I then tried the "dramatic" look and feel that might work better for someone who wears makeup everyday (which I don't). I ended up going back to the "natural" lashs which I will keep from now on unless I have a special event to attend. Marjana is not only extremely sweet but also very professional. She answered all my questions and concerns like can I go swimming (yes) can I wear mascara (no), she even offered suggestions for upkeep through the week. Basically brush them in the morning and try not to rub your eyes! I go to the salon every 2 weeks for maintenance (similar to keeping your manicure up) and have gotten hundreds of compliments from friends, family and even STRANGERS on how awesome my lash's look! Thank you Marjana for making me feel pretty everyday! You're the best! read more

Rudina has been cutting and coloring my hair for years, I was hapy to follow her when she and George opened their own salon. It's attractive, comfortable, and accessible to all transportation. Rudina is exerienced and able, fun to talk to, and pays attntion to what I want. She even adjusted when I let the color grow natural. From what I see George is terrific as well. Would encourage anyone to check them out. read more

I really wanted to like this place, I did. I gave it one star for the mere fact that the staff was extremely nice. I tried to give it a few days to settle in, but I hate my haircut with a passion. It takes me longer to get ready in the morning now because I have to straighten the ends of my hair just for me to look presentable. The way the stylist cut/layered it, my hair curls in odd directions after I wake up. I know short hair does that, but my hair is long. The way my hair was blow dried, I felt like I looked like I was in my 50s when I'm only in my 20s. Someone actually told me my hair looked messed up from the back today. UGH! Oh and my bangs? they are different lengths, i.e. he trimmed part of my bangs and left out other parts. I also think the salon looks half done. It could use additional decor to make it look more lively and vibrant. it felt pretty lifeless to me when I walked in. I didn't see any "attention to detail" or "posh" "cool" atmosphere that these 5-star raters are talking about. Either they had some special brownies before they went in or they are talking about a different salon. Honestly, I bet most of these people who gave 5 stars and wrote rave reviews are the owners friends. Why I suspect this? Well as of 1/30/11, there are 10 (unfiltered) people who gave 5 star reviews. 9 out of 10 of those people have written less than 5 yelp reviews. 8 out of 10 have 0 friends. 4 of them don't have pictures, 3 of which also have no friends and have had only written 1 review. If you look through the filtered version, there are even more faceless accounts that gave this place 5 stars that have only written one review and it's for Jorgo. No offense, but I think someone is trying to cheat the system here. I'm sure this will miraculously get fixed after they read this, so I took the liberty of saving screen shots in case they do. Seriously, who are you kidding. Don't ask your friends to write all 5 star reviews to pump up your Yelp rating. At least pretend to have some "real" ones give 4 stars or something. I'm pretty disappointed and don't intend on going back here even if the cut was free. read more

Never coming back. Awful service, awful color, very expensive for the service and the quality of the tints. My hair, that I had never colored before, left the salon with an awful yellow when I asked for light brown and it doesn't look shiny. read more

I don't know why salons participate in BuyWithMe when they're just going to give you bad or mediocre treatment. They are letting opportunities for long-term customers get away. Also, it's not actually all that swanky for Newbury, so I'd say it's overpriced. So the short story is: I got the cheapest service that Jorgo had to offer because I had this coupon, and to top it off, my haircut was flagrantly crooked. The long story: The savings on the buywithme page are calculated based on the most expensive hairdresser/the most senior stylist and when I make the call I am given a junior stylist. When I arrive, I am sent on a wild goose chase through Boston to print the voucher that I had already disclosed to the salon (and brought electronically), but the front desk absolutely insisted on a paper copy. In the middle of this meaninglessness, I am finally printing when my appointment gets called off... "It's been so long," she tells me. But they pencil me in for the next vacancy 2 hours later. My fault, but still: the rudeness and inflexibility are turnoffs. Then the actual hairdressing was puzzling. The (really young) stylist was not absorbing what I was telling her, but kept repeating the same thing over and over to me to explain what she was about to do. The website advertises the Jorgo approach of helping you get "your unique beauty" or whatever, but this was not happening. I kept giving my thoughts and requests, and the stylist kept saying the same thing over and over to me. She was nice, but it was all very weird. So I get the haircut, I tip, I go home and shower, and then I find that the right side of my haircut is a whole inch lower than the left. I have a pixie cut, so this is very noticeable. Viewed from the back, it's just one giant slope downwards around my neck. Conclusion: neutral service + shoddy haircut. read more

The worst haircut! I asked the obviously junior "stylist" for face framing and layers...oops apparently she didn't learn that part in hairdressing school. My hair is flat, lifeless, and worse than when I walked in. So disappointing. And frankly, at these prices and their posh location on Newbury St. you'd think the owners would know better than to look like something the cat dragged in. The husband wore a baseball cap (IN A SALON?) and crappy jeans...the wife had on not a stitch of make-up and a black "ensemble' that looked like she just rolled out of bed. Some advert for "styling!" This was an unmitigated disaster...NOW I REALLY NEED A HAIRCUT! read more

Stylist: The stylist that I was referred to by a friend is Kerri Lally and she was fantastic! She listened to me and gave her suggestions when appropriate. I went in knowing I wanted highlights, bangs and a trim. She hit everyone one with spice and was a great conversationalist which I enjoyed as I hate having a silent hairstylist. I was also impressed on how Kerri showed me how to duplicate the look she gave me. Everyone knows that once you wash your hair after the initial style that it never looks the same. Not true, Kerri gave me all the style tricks on how to manage my hair and now it still looks fab. I highly recommend her as I don't think you'll leave disappointed. I know I didn't!!! Price: My last stylist was also located on Newbury Street and was significantly cheaper but I can't say I'm disappointed with my look as my hair looks damn good. :) Location: I generally park under the Boston Common on the weekends which is only $11 and is a life saver if you happen to go over two hours. Salon: The salon is clean and contemporary, I was offered tea as well an espresso which I appreciated being a frigid day! Overall impression: I really love the place and see myself going here for all my hair needs as I don't think I want to try another and have them screw up my hair.... read more

I wish I could get this place zero stars. They did a terrible, terrible job on my blowout, and the cut was uneven. Will not go back. They should not partner with gilt city or other coupon sites if they intend to provide biased service to those customers. read more

If you have thick, wavy hair, you need to see Shannon. My hair is tricky- it needs to have the weight taken out of it, but not so much that it just hangs there all limp. Before Shannon, stylists had been razoring my hair and basically making it look all shredded and gross. Shannon is able to take the weight out in a way that makes my hair look healthy and awesome all the way up until my next haircut, because she doesn't use a razor. She is also the first stylist I've had who is good at understanding what I want my hair to do and what it actually can do, so there's no need for the pictures that I've always brought with me when I get haircuts. The receptionists and people who shampoo my hair are all friendly, and the atmosphere feels laid back, which is nice. read more

I purchased a Keratin Blowout (living social) and completed my service with George (which was amazing.) As soon as I walked in the staff was friendly, they hung my coat, walked me to the ladies room and gave me a glass of water and later an awesome espresso. I was very hesitant as I had a fall out with a rude female over the phone about being scheduled for an additional service I had not confirmed and was awaiting for a call back (which did not happen) but she insisted that it did. In any case after repeating herself with extremely poor service I was handed over to the owner which in turn was extremely pleasant and understanding. I am confident that the initial phone mistreatment was uncalled for, but George made the world of a difference for me. In short, the atmosphere was chic and inviting. Exposed brick, which I love and most employees were friendly and catering. George did an amazing job on my Blow out, which as of today I definitely recommend. He was thorough, charismatic and helpful. I definitely would like to return for additional services with him and hopefully by then I can forgo the initial poor service and feel comfortable enough to return to the overall environment. Lastly, I observed other clients receiving hair services and everyone's final styling was attractive. All, in all the salon is a must I would have rated 5 stars but was handicapped by my initial service encounter. read more

I can't speak to the salon overall, but Lindsay is terrific! She was at James Joseph Studio and then the Salon and now she is at Jorgo. She is totally worth following. Really knows her stuff! read more

I did not even get to have my hair done here. The customer service is of the very worst I have ever experienced. I purchased a groupon for a highlight, wash, and blow dry and scheduled an appointment (I told them on the phone that I had the groupon). I was in the chair talking with my stylist and when she heard I had a groupon, she went to talk with the owner. The owner came over and said that with a groupon, I could not have a senior level stylist and that unless I could pay the full amount out of pocket, I couldn't have my hair done. It was humiliating to have to take off the haircutting cape, grab my coat and purse from the back, and leave. I refunded my groupon immediately and will NEVER go back to this place again. read more

What can I say about this salon.....I saw Rudina .. the owner under the recommendation of a friend and what a disaster,,,,not really sure what happened. ...but I have never cried at home after a color but I did this time..I was hoping for a natural looking highlight and I got chunks of color on the top of my head....and it's orange....I'm not exaggerating. ....not to mention I was one of 3 clients she had going....awful and unprofessional.... her hair is terrible ...this should have been a clue to me...I could have gone to supercuts and been happier thank god she didn't cut it....DON'T GO read more

Great haircut with Brandon. He's very sweet and chatty. He listened to what I wanted and I left looking fabulous! It's Newbury St. so not cheap. The cut and blow dry came in at $100 - but I got 20% off for being a new client. Check him out! read more

I got my lash extension done here before vacation. I chose the dramatic look and it came out very ordinary. They said because my lashes are thin and short therefore they can't add more lashes on. I have gotten it done at other places and that's not true at all. They were able to attached shorter lashes on my short lashes. I felt like they didn't really want to do the work when I said it doesn't look very dramatic. I forgot her name. She seemed nice but when i mentioned about the left eye looking better than the right she didn't seem to like that. She did spend more time on my left eye and when it get to the end she was in a hurry. I would not go back here again for lashes. read more

This place is great! I saw the first few negative reviews, but that was not my experience at all. Jessica did an amazing job cutting my hair. I don't know a lot about hair styling, and look to my stylist for suggestions. Jessica took a minute to look at what I had and ask a few questions before suggesting a few options. She is very skilled, and I'm really happy with my cut - especially since very fine, very straight hair is hard to cut and style. I am definitely going back, and highly recommend Jorgo Salon to anyone else. read more

Used a groupon and Olti gave me the best haircut I've had in a long time. Granted, my hair is not that difficult to cut: normal thickness, long, and straight, but I was impressed. There was a 30 min delay when I arrived at the salon (which was 4:30pm on a Saturday so they were backed up), which is why I can't give 5 stars, but luckily I was not in a rush. Olti then shampoo'd, cut, and dried my hair in under an hour. I will definitely be back. read more

DON'T get lash extensions here. I got lash extensions done through a groupon I bought. They look 50% as full as other lash extensions I've gotten in the past. I will not be going back here, it was not worth savings the money. It has only been 2 weeks and they have mostly fallen out. The glue was also in bigger clumps than it should be. read more

I'm not one to run home and write a review the next day. It's been 2 weeks since I visited Jorgo's and can now with some time say I am quite pleased with my haircut from Jessica. The salon has a comfortable feel and everyone I dealt with was very pleasant. Jessica gave me the tailored, easy to keep cut I was after. My next trip, I will probably go a bit more "trendy" and see what she can do. My shampoo with Corenna was truly like a head massage. I didn't want it to end... From a very satisfied client who will definitely return. read more

I love Rudina! I moved from Boston to San Francisco, but still find excuses to get back east to have her do my color (partial high- and low-lights). The hues are perfect. She's careful about getting as close to the roots as possible, and the color grows out so well. As a salon co-owner, she sometimes seems a bit distracted while smiling at and chatting with everyone coming in the door, but she manages to get my color perfect every time, so I'm not complaining! I've had my hair cut by Jess -- great price for Newbury St, great job (pretty simple hair cut, but still!), grows out really well. The salon has a super casual and friendly feel, I love it. read more

My friend and I went to Jorgo to get our hair colored about 2 weeks ago. We got colored by Bridget during a coloring class. The owners of the salon were both very nice and helpful while training Bridget. They were very gracious and offered us espresso and water while we were waiting. They gave me great advice on curling my hair, as my hair rarely stays in curls. Overall, I'm very pleased with the experience and my color. I would definitely recommend Jorgo to anyone wanting a great color in a professional salon. read more

Do NOT get lash extensions here...I have had extensions before and these just didn't feel right...my first issue was they were way over the top/not what I asked for, I could have never imagined how much worse it was going to be then aesthetics. I called my regular aesthetician and the soonest she could see me was 2 weeks later. At first glance she thought they looked good, but when she got closer was HORRIFIED, the lashes were glued to my skin and the amount of glue resulted an a removal that took 2 hours and left my lashes crippled. read more

I followed Shannon McCarthy here, so I can't speak to the rest of the stylists, but Shannon is stellar. The staff has always been friendly and attentive to me, and I've been happy with my cuts from Shannon. At this point I'd trust that they can get you in with someone good. read more

I bought a cut at Jorgo for $30 through BuyWithMe and was excited to try out the new Newbury St salon. I came in for a cut with Jessica a few weeks ago. She was very nice and my cut is fine, but overall I didn't think the salon was as nice as I expected. Jessica offered to cut my hair again in two months for the same price, which I appreciated. I guess I just expected more from this salon. read more

I am writing this review for Lindsey little. Lindsey has been my stylist at Jorgo salon for four years and I was sad when I heard she was leaving because I enjoyed the staff and location but Viselli Santoro salon (just two blocks away from Jorgo) offers the same wonderful atmosphere and I would travel anywhere Lindsey little goes she is simply the best stylist and always gives me great hair ! read more

The place is small on Newbury but they know hair. My stylist Michael Joseph is fantastic! Literally, I am always feeling down about my hair (because I wait about a week or two to long to have it touched up) and he makes it fabulous! read more

I recently found out about this place through a friend. Amazing salon. George is absolutely an artist. He is so meticulous in what he does. I have been there 4 times now and every time I get an excellent haircut, hair color . the keratin treatment I have received from George is just fantastic. I never had keratin treatment before and I have really curly and unruly hair. Now my hair is so silky and beautiful. On top of that I think the price is right. read more

I had Jessica as a stylist. I have naturally straight, blonde hair. I wanted natural highlights because my hair darkens in the winter. I prefer Stilisti much better. I only met to jorgo because I had a Gilt coupon. My hair is too streaky at the top. Stilisti made my highlights much more natural. I hope I don't get roots now read more

I purchased a BuyWithMe for this salon that was $75 for a partial foil highlights. They did a good job (though it took them 2 hours), but I was suprised that the blowdry was NOT included in the BuyWithMe. I opted to have them blowdry it for me and pay the difference, and they charged me $55 for just the blow dry! So, if you get the BuyWithMe be careful that you will walk out with a wet head of hair or have to pay $55 extra! read more