Our experience at the Jos. A. Bank in Collegeville was genuinely disappointing from start to finish, and I feel compelled to share it so others know what to expect -- especially if they're preparing for something as important as a wedding. Our first interaction with Joe should have been a sign. We called ahead to let them know we were running about 10 minutes late and wanted to confirm we didn't need to reschedule. Instead of a simple acknowledgment, Joe sounded annoyed and said, "just make sure to have your code." Not exactly welcoming, but we moved on. At the appointment, he wasn't friendly, but he wasn't outright rude either. He took the measurements, placed the order, and we left assuming everything was handled correctly. When we returned to pick up the tux, everything fell apart. The pants were enormous -- nowhere near the correct size -- and the vest was also far too big. Instead of helping, Joe acted irritated that we even questioned it. His response was, "it's a rental, it's not going to be perfect but decent enough." When we pointed out the vest was clearly oversized, he waved his hand and said, "it will tighten in the back," without checking or adjusting anything. It didn't. Then came the pants. He handed over a smaller size without even looking and said, "here, put these on." Those were extremely tight -- so tight it made no sense that one size difference went from comically large to unwearable. Joe insisted, "this is the best we can do," and said he would order that tight size. We left feeling frustrated and, more importantly, not confident at all that Joe had ordered the correct pants or that he had even tried to find a proper fit. We also didn't believe there were no alternative pant options, so we went to the King of Prussia location for a second opinion. Thank goodness we did. The KOP team immediately confirmed there were other options. They found a much better-fitting pant style, ordered the correct size, replaced the vest, and even altered the jacket sleeves so everything fit properly. They also discovered that Joe hadn't even ordered the smaller size he claimed -- he had reordered the same oversized pants we had tried on that day. And those incorrect pants wouldn't have arrived until Thursday before our wedding, leaving no time to fix anything. Meanwhile, KOP was able to get the correct items in by Tuesday, giving us plenty of time to ensure everything was perfect for the groom. We later returned to the Collegeville store to speak with a manager. To h cisredit, he apologized and openly admittedhe was not surprised by Joe's behavior. While I appreciated his honesty, it was still shocking to hear and didn't make the experience any less frustrating. Overall, our experience at the Collegeville location was unprofessional, careless, and stressful -- especially considering this was all happening the weekend before our wedding. I'm disgusted by how poorly everything was handled. If we hadn't trusted our instincts and gone to KOP, the groom's tux would have been a disaster. We will not be returning to the Collegeville location, and I strongly recommend anyone needing a tux rental go elsewhere. read more

Conner to the rescue! My five star rating is entirely due to the service I experienced with Conner who made a bad experience a great one. I recently went here to rent a tuxedo. The first visit I had a young lady helping me who was trying to help several other people but was also very interested in her phone at the same time. I don't have a reason to rent a tux very often and I wanted the sizing to be right so I would look sharp, but I was pretty nervous with the level of customer service. As I was checking out, one of the customers my rep was helping bailed from the store, stating "I need some attention to detail." I could relate, and mentioned it to a young man named Conner who was ringing me up. Conner stopped the transaction to understand what has transpired, and apologized for the situation. He asked me to come back the following evening when it was slower and said he would make sure everything was right. I did...and he did. It seems nearly every single measurement the first rep took was off. Some were way off, like I would have had extreme high water pants, for example. Conner also helped me understand the tux styles and make the right choice. The other rep was so confusing in this and I just went along with what she said was clearly the right pick. It wasn't. My point in all of this is Conner saved the day and the experience. The tux fit great. the price was competitive. Yes, I had to invest more time here but I knew Conner was going to go the extra mile...even though he didn't have to. He is one of those employees the companies should absolutely treasure and advance. You can tell he loves what he does and that he really cares about the customer. This experience has put Jos A Bank on my radar for other clothing needs and I will be back as long as I know I will see Conner's smiling face when I go there. read more

Great selection with a very helpful staff which assisted in selecting a jacket to match shirt and trousers which I was wearing. The price for the quality was fantastic. read more

Britney and Johnny were awesome. They were extremely helpful, knowledgeable, and very kind. I highly recommend. read more

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Was very impressed with the excellent service Dane provided to fit my son for a suit. I appreciate that no one wasted my time trying to sell us something we didn't want and not try and tell us something was what it wasn't ... I.e. was told at another store that their suits were wool they were not!! The only reason I did not give this location 5 stars is that they did not have any suits available in my size and that it would take too many weeks to order something ! Would recommend this location without hesitation ! read more

This is my go to store for suits for my sons. The staff is very knowledgeable and always make me feel at ease. They are also very accommodating about ordering sizes and bend over backwards to help find the perfect ensemble. Other locations have not been as pleasant. So glad to have a great option near home! read more

This review is for Jos A. Bank as a hole and not any specific store. I've purchased many expensive shirts from this company and almost all of my shirts ripped at the elbow with only a few months of wear. I tried to resolve this with the company and was told to buy bigger sleeves then I need and I am not the first person that has had the issue. I was offered nothing for the 7 fairly new shirts that are damaged despite paying $70 for each shirt. I will not buy another product for this company. I will stick to the department store dress shirts that have given me years of wear with no issues. Jos A Bank should stand by their products but they don't. I am a regular sized person and their company fitted me for the shirts. Now I have nearly $500 is trash shirts that can't be fixed or worn. Poor quality and even worse customer service. read more