So I went in today with the idea of getting new jeans... I've been a committed customer to another…read moreluxury Jean company for a long time, but wanted to try somewhere new and give this place a try. A young lady named Kelsi helped me with finding a new pair of jeans. Despite my insanely picky and particular taste and preferences, she handled it with grace and the patience of a saint! She took my feedback and worked hard to ensure I left with a pair of jeans I felt great in! I also got a few tops and sweatshirt that I'm in LOVE with. Kelsi was exceptional and her great customer service never wavered when I teetered back and forth with choosing what I wanted. I can't thank her enough for making me feel so welcome and appreciated. Five start service, for sure!

This is the closest Buckle store to where I live, and the selections are awesome. I really like how…read morehelpful their employees are, and have had the opportunity to recently work with Logan, Selena and another lady who were quick to assist and also helped me by having a new pair of jeans (and another pair bought previously), altered and then shipped to my house at no cost upon completion. They also have ordered things to have direct shipped for me in the past when my size wasn't available in the store. Buckle is a little pricier than some brands, however, you totally get what you pay for. For what they offer, they are one of the best and offer the best guest experiences. Recommend 100%

On 07/26/2025 Extremely Disappointed by Marshall's Experience Ignored, Profiled, and Embarrassed…read more I had a deeply disappointing and uncomfortable experience while shopping at Marshall's recently, and I feel compelled to share it. My niece and I went in to purchase two specific hair tools that were locked in a case those were the only items we came in for. When we got to the case, we pressed the assistance button multiple times over the course of 10-15 minutes. Each time, the speaker would say that help was on the way but no one ever came. The store wasn't even busy; it was just the two of us and maybe three other shoppers. As we had just walked in at 9:30 am when they opened. One employee was standing about 10 feet away from us the entire time, clearly hearing the assistance requests. But instead of helping, she kept avoiding us literally walking away to another section of the beauty area each time the button went off. It was as if she was deliberately trying not to help us. After waiting for far too long and giving her the benefit of the doubt wondering if maybe she didn't work in that section or didn't realize the alert was coming from us I finally walked over to her and asked for help directly. That's when the situation got worse. She told us we weren't allowed to carry the items ourselves because they were considered "high-ticket". It was difficult to get her to allow me to purchase two items from the case it's like I had to keep explaining to her that my intention was to purchase them both. She wanted to talk about them instead of take them out the case. I felt like maybe she wasn't realizing I'm seriously in here to buy the items not discuss them. I clarified that these were the only items we came in to buy and assumed that after she took them out of the case we would carry them to checkout. She was stumbling over the idea of us taking them to checkout. I'm feeling lost at this point because her plan is to hold them while we shop. I'm explained to her we are done shopping why would she hold them and we need them to checkout and she couldn't figure out how to not take them to the front but just hold them. Eventually, after some back and forth, the manager approved it for us to just take them ourselves. I don't care about holding the products I shop as stores where you never have to hold the items they handled it all for you so that's not weird. It was her not trying to make sure we could actually buy them I couldn't comprehend. I will say not once did either employee get rude or nasty with us. I want to make sure that is clear. This was more so the first employee awkwardly treating us like she was sure we would steal the items and the elephant in the room was she knew we would steal it if she gave it to us. The manager agreed immediately to let us walk them to the front. The first employee was making small talk and everything once I let her know we were needing help. But by then, the damage was done. My niece was visibly upset she had never experienced something like this before. She felt like we were being treated like thieves, and since the items were for her, she felt personally responsible for the way we were treated. She kept saying how frustrated and embarrassed she was, and it was painful to watch her internalize that kind of profiling. I explained to her that this isn't the norm everywhere that retailers who prioritize customer service and train their staff properly don't make you feel like a criminal for trying to spend your money. The whole situation could have been handled so differently if someone had simply acknowledged us, offered to help, or even treated us with basic decency. Instead, we were treated like suspects over $90 worth of items while I'm carrying a $2,500 purse for context and I know sometimes people will assume you cannot afford things based off the way you carry yourself but we were well dressed and didn't give off we are here to rob you. I'm also a mature adult so I don't look childish or anything either. This experience was insulting, dismissive, and rooted in a lack of professionalism and possibly bias. I truly hope Marshall's takes this as a reminder that customer experience matters and that the way your staff chooses to treat people has real consequences. I honestly would like for them to teach their employees how to handle their higher ticketed items better. They need to know how to get them from the case to the register without making people feel like this.

Always well stocked, friendly staff, great prices and a consistent quality. They have lots of…read morehousehold goods as well as stylish clothes and purses.

I bought pants from them last week and they came in yesterday but after I wore them for the first…read moretime I noticed they had a rip very disappointed I had to pay for shipping just to half to go to the store and get a new pair they did give us the pants for free afterward!

My daughter and I came to the mall recently for a mother daughter's day out. We stopped bye…read moreHollister to see if they had anything for 10-year-olds. We were greeted immediately by Anna and she was amazing. She walked with my daughter asking her what style and colors she liked and even helped her pick out outfits to try on. Thank you Anna for your patience and help. We will definitely be back.

Every customer representative were pleasant and helpful. Jay at the Fredericksburg store spent a…read morelot of time helping me choose shoes. He was patient, knoweledgeable, and pleasant. I will definitely be back

Best experience...EVER! Addy was incredible. She was very attentive and provided very helpful…read morefeedback and most of all she was FUN!! Yesterday I went in for my first (and only) bridal fitting unsure of what to expect but hopeful that I would find MY dress for my July 2023 wedding. Of course my family was there and I also had a zoom meeting with my bridal party but Addy was very knowledgeable and informative about the process. She had me pick 3-5 dresses to try on and although we spoke about what kind of dress I was interested in she advised that I also pick at least 1-2 other styles of dresses to get a feel for my style and size. Who knew...that the first dress that I tried on would be THE ONE which made this process seamless. I am so happy that we were able to get in during the busy holiday season and I'm happy to say that #isaidyestothedress at That's MY Dress in Fredericksburg!!!

Let's talk about customer service, Mrs. Donna was really kind with me since the beginning. I went…read morethere by myself, and she helped me on everything. She was like a mom, giving me her ideas, her thoughts. Mrs. Donna, you are one of a kind, I hope to see you soon! Apart from that, there are a variety of dresses, beautiful ones! This is a really nice place!

I had heel covers replaced on two pairs of leather boots and added sole pads to one pair. They were…read morepolite and upfront about cost and time. It took several weeks and it was expensive but I get it that it's done by hand and takes time. When I went to pick up (they did call to let me know the boots were ready) they were closed due to illness. When I picked up it was clear the sole employee there was still sick so I stayed as far away as possible as they weren't masked and neither was I. The work looked okay - one pair had a tear in the heel leather. In the old days when shoes were repaired they would give a basic polish after the work but it wasn't the case here. The work has extended the life of both pairs and that's the point as they are well made boots expensive to replace, so consider the return on investment if you want work done.

they do good work but they are pricey.I paid $60 just for a new plastic heel repair.read more

Belks in Fredericksburg recently underwent a major renovation. The store looks great!! It is much…read moreeasier to shop there now, as there is room for additional merchandise. Thanks Belks.

I usually enjoy going to this location. Not today. The manager on duty on 07.10.2026 during the…read moreday has forgotten what customer service looks like--it doesn't look like belittling your customers. There are other stores....

I had such a great experience at Ava Laurénne Bride. I had a very specific dress in mind and…read morereached out with a few questions before booking. Riley got back to me quickly, explained the process, and made everything feel easy from the start. Even though I made the appointment pretty last minute, they were able to get us in that weekend and made us feel like VIPs from the moment we walked through the door. The shop itself is absolutely gorgeous with a ton of options! All of the little details and special touches made the experience feel much more personal than I expected. I found my dress, had an amazing experience, and would highly recommend Ava Laurénne Bride to any bride-to-be looking for a special and memorable dress shopping experience. A huge shout out to Riley for being absolutely amazing!

Michelle was a SAINT. I had a short time frame, didn't know exactly what I wanted, and when I…read morestarted leaning on direction but couldn't find the exact right fit she went above and beyond to find my dream dress. In the videos she's tearing up with us -- she was my biggest cheerleader and helped this new bride have the sweetest moment. Truly love how this place is an experience not just getting you a dress. 10/10 -- came here with my friend prior for hers, now for mine, and hopefully for my other friends as well. Thank you Michelle!