On 07/26/2025 Extremely Disappointed by Marshall's Experience Ignored, Profiled, and Embarrassed…read more I had a deeply disappointing and uncomfortable experience while shopping at Marshall's recently, and I feel compelled to share it. My niece and I went in to purchase two specific hair tools that were locked in a case those were the only items we came in for. When we got to the case, we pressed the assistance button multiple times over the course of 10-15 minutes. Each time, the speaker would say that help was on the way but no one ever came. The store wasn't even busy; it was just the two of us and maybe three other shoppers. As we had just walked in at 9:30 am when they opened. One employee was standing about 10 feet away from us the entire time, clearly hearing the assistance requests. But instead of helping, she kept avoiding us literally walking away to another section of the beauty area each time the button went off. It was as if she was deliberately trying not to help us. After waiting for far too long and giving her the benefit of the doubt wondering if maybe she didn't work in that section or didn't realize the alert was coming from us I finally walked over to her and asked for help directly. That's when the situation got worse. She told us we weren't allowed to carry the items ourselves because they were considered "high-ticket". It was difficult to get her to allow me to purchase two items from the case it's like I had to keep explaining to her that my intention was to purchase them both. She wanted to talk about them instead of take them out the case. I felt like maybe she wasn't realizing I'm seriously in here to buy the items not discuss them. I clarified that these were the only items we came in to buy and assumed that after she took them out of the case we would carry them to checkout. She was stumbling over the idea of us taking them to checkout. I'm feeling lost at this point because her plan is to hold them while we shop. I'm explained to her we are done shopping why would she hold them and we need them to checkout and she couldn't figure out how to not take them to the front but just hold them. Eventually, after some back and forth, the manager approved it for us to just take them ourselves. I don't care about holding the products I shop as stores where you never have to hold the items they handled it all for you so that's not weird. It was her not trying to make sure we could actually buy them I couldn't comprehend. I will say not once did either employee get rude or nasty with us. I want to make sure that is clear. This was more so the first employee awkwardly treating us like she was sure we would steal the items and the elephant in the room was she knew we would steal it if she gave it to us. The manager agreed immediately to let us walk them to the front. The first employee was making small talk and everything once I let her know we were needing help. But by then, the damage was done. My niece was visibly upset she had never experienced something like this before. She felt like we were being treated like thieves, and since the items were for her, she felt personally responsible for the way we were treated. She kept saying how frustrated and embarrassed she was, and it was painful to watch her internalize that kind of profiling. I explained to her that this isn't the norm everywhere that retailers who prioritize customer service and train their staff properly don't make you feel like a criminal for trying to spend your money. The whole situation could have been handled so differently if someone had simply acknowledged us, offered to help, or even treated us with basic decency. Instead, we were treated like suspects over $90 worth of items while I'm carrying a $2,500 purse for context and I know sometimes people will assume you cannot afford things based off the way you carry yourself but we were well dressed and didn't give off we are here to rob you. I'm also a mature adult so I don't look childish or anything either. This experience was insulting, dismissive, and rooted in a lack of professionalism and possibly bias. I truly hope Marshall's takes this as a reminder that customer experience matters and that the way your staff chooses to treat people has real consequences. I honestly would like for them to teach their employees how to handle their higher ticketed items better. They need to know how to get them from the case to the register without making people feel like this.

Always well stocked, friendly staff, great prices and a consistent quality. They have lots of…read morehousehold goods as well as stylish clothes and purses.

She's an amazing seamstress! Every time I go into her shop she friendly & professional! She…read moredoesn't cut corners & wants you to be totally happy with her work! She extremely aware of the details & very knowledgeable & you usually only need one sitting!! I have gone to numerous seamstresses but they never seem to get it right but with her I know it will be perfect. She's very reasonable & fair!! I would recommend her if you are looking for someone who knows their craft you will not be disappointed!!

Hoda has been my seamstress for 30 years! I won't trust anyone else with my clothes. She has…read morealtered pants, blouses, dresses, formals and my re-enacting period gowns. Everything has been completed with perfection. She has amazing patience and listens intently to what you want. She will make suggestions as she honestly wants you to "look good" in your clothes. Hoda will go out of her way to make sure you are satisfied with her work. She does not deserve the disparaging reviews that I have read on this site. Some friendly advice - try on the clothes when you pick them up to make sure the alterations are correct. Don't wait till the last minute to have work done - everyone deserves a vacation - so plan accordingly. Quality work is worth the cost. There is no better place for alterations than Hoda's Tailoring.

I bought pants from them last week and they came in yesterday but after I wore them for the first…read moretime I noticed they had a rip very disappointed I had to pay for shipping just to half to go to the store and get a new pair they did give us the pants for free afterward!

My daughter and I came to the mall recently for a mother daughter's day out. We stopped bye…read moreHollister to see if they had anything for 10-year-olds. We were greeted immediately by Anna and she was amazing. She walked with my daughter asking her what style and colors she liked and even helped her pick out outfits to try on. Thank you Anna for your patience and help. We will definitely be back.

I had heel covers replaced on two pairs of leather boots and added sole pads to one pair. They were…read morepolite and upfront about cost and time. It took several weeks and it was expensive but I get it that it's done by hand and takes time. When I went to pick up (they did call to let me know the boots were ready) they were closed due to illness. When I picked up it was clear the sole employee there was still sick so I stayed as far away as possible as they weren't masked and neither was I. The work looked okay - one pair had a tear in the heel leather. In the old days when shoes were repaired they would give a basic polish after the work but it wasn't the case here. The work has extended the life of both pairs and that's the point as they are well made boots expensive to replace, so consider the return on investment if you want work done.

they do good work but they are pricey.I paid $60 just for a new plastic heel repair.read more

Every customer representative were pleasant and helpful. Jay at the Fredericksburg store spent a…read morelot of time helping me choose shoes. He was patient, knoweledgeable, and pleasant. I will definitely be back

Best time to get deals is not online in clearance isle but right before seasons change. So for…read moreexample I love their shorts. So right as summer ends and falls beginning. This is the best time to get shorts of what's ever left. They are alway welcoming me when I come here and it's a pricy place but when you find the score of a deal it's worth coming here. :)

Not the most friendly, attentive or helpful staff... I walked in and stood, looking around at…read moreeverything to decide which section I wanted to venture towards, and two girls were up front having a conversation. I stood there for about a full minute and walked towards the back to view everything on my way. When I reached the back an employee smiled acknowledging me, before I turned and decided there was nothing intriguing or worth my money. When I reached the front of the store I saw the girls that were talking up front when I first came in, we're employees laying out merchandise--they again said nothing, didn't even smile in my direction. Clothes were average.

I've been shopping here for years with my 8 kids and Ms Jenny has always been sweet, helpful and…read morefriendly when I see her. Great store and every associate has the same great qualities. Still one of my favorite stores.

Came in here to shop They don't acknowledge or greet…read morecustomers System was down Cash only at the time Store was messy and unorganized I asked for a sales associate for a assistance but ignored me I usually love shopping here, always gives me a problem when I use my military discount for clothes

I'm a Granny, and I just love this store for my grandkids, I'm able to help my kids out with the…read morecost of clothing, especially since kids grow so fast.

We have four children so we shop for used clothes quite a bit. We have been in several times and…read morehave found the clothes very- very- overpriced. Additionally, the customer service has been bad each time we've visited. We usually go to Once Upon a Child and have much better luck!