1. Tim's Mart

    1. Tim's Mart

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    Fredericksburg, VA

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    Tim's Mart

    5.0 (1 review)

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    5 years ago

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    Men's Wearhouse

    Men's Wearhouse

    4.0(24 reviews)
    2.8 mi
    $$$
    Walk-ins welcome
    Available by appointment

    John at the Men's Warehouse in Fredericksburg was extremely professional and courteous in helping…read moreme fit my suit. He noticed my suit needed hemming almost as soon as I stepped out of the dressing room and addressed the issue right away. Thanks for making this an easy trip!! Do something for John, hook that guy up!

    Dear Men's Wearhouse Customer Service,…read more I am writing to formally report a very disappointing customer service experience at your Fredericksburg, Virginia location. My family and I visited the store to try on a rental that we had already arranged for an event on September 4. My brother-in-law was trying on the rental, and I was also planning to purchase a shirt while we were there. At approximately 8:57 PM, an employee named Khamoni appeared visibly upset that we were still in the store. Instead of assisting us or allowing us to finish comfortably, he was focused on cleaning and had the vacuum plugged in. He made facial expressions, shook his head, and gestured "no," making it very clear that he was unhappy with our presence because it was close to closing time. I understand that we arrived near closing time and that employees have responsibilities at the end of their shift. However, we were customers with an existing rental for an important event, and I believe we still deserved to be treated respectfully and professionally while the store was open. The employee's attitude made us feel extremely uncomfortable and unwelcome. I was prepared to purchase a shirt that evening, but because of the way we were treated, I decided not to make the purchase. I am a customer who expects basic courtesy and professionalism, especially from a company such as Men's Wearhouse. I would appreciate it if management could review this situation and address the employee's behavior so that other customers do not have a similar experience. I would also appreciate a response regarding how this complaint is handled. Thank you for your attention to this matter. Sincerely, Jose Hernandez

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    Tim's Mart - menscloth - Updated September 2026

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