I have a service dog in training, so I called ahead to make sure there would be no pets in the…read morestore (I know many service dogs who have been attacked in stores that don't allow pets). The lady on the phone said only registered emotional support animals (ESA's) with papers were allowed in. Legally they are not. Kohl's, educate your staff. Only task trained service dogs or service dogs in training are allowed in the store. Papers, registration, or certification is not legally recognised by the ADA and does not make a dog a service dog. I'm tired of having to explain things that should be common knowledge to customer support. Please also educate your staff to never "baby talk" to a service dog, as more than 3 employees have done so to my dog.

I find it frustrating to be asked multiple times to open a charge card at the checkout. Once is…read moremore than sufficient. Makes me not want to shop at this store.

Kathy Jo was wonderful! Very knowledgeable and made me feel confident in my purchases -she listened…read moreto my peculiarities and found me items that were perfect! Thank you!

Before I start my review of this specific store, I wanted to say something about Torrid in general…read more I love them. They made ordering things super easy for my family at Christmas when they were ordering things. I recieved 2 super cute sweaters for Christmas along with an overwhelming amount on 2 separate gift cards. The gift cards is what brought me to the Woodland Mall location. I knew I was getting gift cards here so I originally planned to buy the hufflepuff sweatshirt but my grandma bought it for me early since it was on sale on Black Friday. So I came in with my only idea being shoes or having my husband help me put together an outfit. They didnt have the shoes I wanted in my size so we scoured the clearance rack. We settled on a pair of jeans, a long sleeve white and black striped shirt, and a gray button up sweater. We also ended up getting a jean jacket because I'd been looking for one for a long time. It wasn't my exact size but I like my things baggy so I got it anyway. I had $130 on my gift cards and spent about $100 so I'll have to stop back by and get something else. Thanks so much Torrid for being a part of my holidays. You guys made it better. The highlight of my Christmas was getting my hufflepuff sweater from my Grandma. Nobody in my family even likes Harry Potter except me, but partnered with Torrid, my hufflepuff dreams came true. Seriously, thank you.

I think I am incapable of walking past a Torrid without stopping to look around. Ever since my…read morefirst purchase at Torrid 2 years ago I've been obsessed. As a plus sized lady I need clothes that are long lasting and can not be worn down by my thunder thighs rubbing or create holes at the arm pit because of who knows why. The staff is consistently helpful and I've always been greeted upon entry. I can also appreciate any employee that can be respectful and truthful when asked 'what would you recommend I look for with my body type' by a plus sized lady. Im always looked at then guided to some solid choices. It's not exactly cheap but I have gotten some solid pieces for my wardrobe that last and last. Also I love their Harry Potter line. They are cute and fit nice.

First I'll say I've always loved shopping with Torrid online. I heard from a friend that they…read moreopened a store in the Mall at Crossroads in Portage. They don't stock the bigger sizes like online so that's an inconvenience. Especially swimsuits & intimates. I did find some size 5's, but I was told they don't get a lot of size 5 & 6's in store, & when they do they sell out quick. Also, I've been there maybe 3 times, one of the times was to pick up an online order, & this stores AC is broken or something. I swear profusely whenever I'm there which makes it uncomfortable to shop.

I absolutely loved my experience at True Society in GR! Everyone was so welcoming and kind. Grace…read morewas absolutely incredible, she made me feel so comfortable. I didn't have many ideas on what I wanted, but she was so easy and fun to work with and helped me find my perfect dress. I would recommend them to everyone!

Disappointing Experience at True Society…read more I recently visited True Society with my daughter to help her find her wedding dress, and unfortunately, the experience left all of us feeling disappointed and disheartened. From the very beginning, the consultant assisting us showed very little interest in my daughter, her engagement, or her wedding. She didn't ask about the date, the venue, or any personal details that might help guide the appointment--details that make this process feel special and tailored. My daughter had even submitted photos in advance of the dresses she was hoping to try, but when we arrived, none of those dresses had been pulled, and it seemed there was no record of what she had sent. It felt like we were just another appointment on the calendar, not real people shopping for one of the most important garments of a lifetime. Our group was small--just four of us--but we weren't offered a single refreshment. We watched other groups being served a variety of drinks while we were never even asked if we'd like a water. It may seem small, but in an environment meant to celebrate such a joyful moment, these details matter. Perhaps most frustrating was that we clearly communicated a budget of $5,000, and nearly every dress pulled for my daughter to try was significantly over that. Ignoring someone's budget not only adds unnecessary stress to an already emotional process, but it also shows a lack of respect for their preferences and financial boundaries. We had visited other bridal shops that treated our experience with care and enthusiasm. They made an effort to connect with my daughter and show genuine excitement for her big day. That kind of warmth and attention is exactly what you hope for when shopping for a wedding gown. Unfortunately, True Society missed the mark completely. When someone chooses a bridal boutique, they're not just buying a dress--they're trusting you with a piece of their story. It's about feeling seen, celebrated, and supported. For a store like True Society, where the stakes are so personal and emotional, creating a positive and personalized experience should be the standard--not the exception. Sadly, we left feeling like an afterthought rather than a bride and her loved ones on a joyful search. I hope this feedback encourages the team at True Society to reflect on the importance of connection, attention to detail, and genuine care in every appointment.

This is just an overall complaint on the store and their policies. Maurice's needs to come up to…read morethe times and allow credit cards over the phone for purchases with their credit card and they need to do store to store transfers for merchandise that is not in a store. In the last 2 months I have tried to purchase merchandise at my local store and they did not have the product or color but other stores did and would not do any of the above. Why would the store turn down purchases with the way the world is today? Crazy!! I love the store and merchandise but I don't think I will be shopping there anymore. Maurice's do better!

I could say I was a regular here. I think with their constant staff turnover I get a different…read moreexperience every time I go in. The staff seems friendly and welcoming. Some are great at noticing you and asking you what you're looking for. I recently started shopping their website more because they offer way better sales than in store but with that comes returns or exchanges. I don't know what is but they seem to be bothered by a return. The manager always responds with "well you should have purchased in store" which isn't a fair comment because I don't always have the time to try on and most of the time they don't have the items in stock! They have limited "short" jeans and pants so I always have to order online. They offer to order for me but isn't that the same thing? Overall I do feel they have great clothes but the service can definitely be spotty! As far as the store it is always kept up nice and neat! The prices are very reasonable for their items.

The space is clean and organized. Great clothing choices, a bit of everything. Good deals on…read moredresses and tops right now. Employees are friendly and knowledgeable of their products. Roxy was very helpful and super stylish! Keep it up!

From the owner: At maurices, we strive to inspire the women in Holland, MI to look and feel your best. That's why…read morewe offer a wide selection of women's jeans, tops, dresses, and shoes in sizes 2-24. Come find your community and new favorite outfit at 3530 W. Shore Drive in Riley Center.