I had a very disappointing and stressful experience with this wedding gown cleaner and would not…read morerecommend them to any bride. I dropped off my wedding gown prior to my destination wedding in Mexico for a cleaning and press. My dress was a sample gown purchased off the rack, and the bridal boutique provided a certificate for a free cleaning. Since the boutique recommended this business and they advertise themselves as "wedding gown specialists," I didn't hesitate to trust them with my dress. The cleaning and pressing took two weeks, and I picked up my gown a week before leaving for Mexico. At pickup, the clerk unzipped the garment bag, asked me if it was my dress, and then zipped it back up. I was not asked to inspect it--only to identify it. I went directly to my seamstress for a final alteration, and that's when the issues became apparent. The beading on the straps now had loose threads hanging, and my seamstress immediately expressed concern. She stated the straps had been perfect before going to the cleaners, but now gemstones were loose and missing. She also said the dress appeared to have been tumbled, as there were new snags that had not been there previously. When I got home and inspected my gown more closely, I was devastated. Parts of the straps were clearly melted, gems were missing or loose, and my once-perfect dress was damaged. I immediately called the cleaners on Saturday morning (three days before leaving for Mexico) and was told to bring the dress in. I drove from Byron Center to Holland again to show them the damage. During that visit, the sales representative confirmed that dresses are placed in garment bags and tumbled as part of their cleaning process. She also acknowledged that the straps felt melted compared to my original fabric swatch and suggested it may have been caused by heat from the iron. On Monday morning, I received a text from the owner stating they were not responsible for the damage because I had "inspected" the dress before leaving the store--which is simply not true. I was never asked to inspect it. Why would I think to closely examine delicate straps if the dress was only supposed to be cleaned and pressed? The owner offered to replace the straps, but the materials available on such short notice were clearly inferior to the original. With less than 24 hours before flying to Mexico, this was not an acceptable solution. I ultimately asked for a refund of the $90 pressing fee, especially since the damage cost me well over $200 in additional fabric, seamstress work, and travel expenses. That request was refused. The stress, time, and emotional toll this caused right before my wedding were overwhelming. I strongly advise brides to go elsewhere for wedding dress services. This experience was not worth the "free" cleaning that came with my gown.

They were very kind and did an amazing job on my maid of honor dress even in a short amount of…read moretime. I deeply appreciate the service they provided.

I never have given a place 1 star rating, ever. I took an expensive coat there and they lost my…read morehood. Then they tried to say I owe them MORE money after paying $39 bucks to wash one coat?? I came in and they said the hood is missing. No offering to reimburse me, no apology, just "sorry we don't have it." The prices are way too high and they are not reliable. Will not be returning.

$65 for four items to dry clean!!!! I feel like I just purchased all my clothes again. In fact, my…read morefour items did not cost as much to purchase then it did to dry clean. Absolutely ridiculous.

I been using this dry cleaners for years and this last time, I brought a black suit to get ready…read morefor Wednesday. i went one week prior to pick up my suit. The suit was lost. Rodger had us looking for it all over the cleaners, we couldn't find it. I went back 4 days later to ask about it since Rodger was ignoring my calls. Again he wanted me to look for it again. I said I was gonna buy a new one and bring him the receipt since he lost it and said technically he has 30 days to find it. This man is a joke. waiting on 30 days to see what he says ... I'm sure I won't see any money or suit from him...

Had a disaster occur with the new shirts I purchased for each of my groomsmen for my wedding. A…read moreplace in Chicago virtually ruined them 4 hours before I was heading to Michigan for the wedding. Not to worry though. I showed them to the good folks at Lemon Fresh, and (after laughing at the piss poor work done in Chicago) told me they'd be able to help me out. After dropping them off Friday morning, I picked them up the morning of the wedding. Beautiful, clean, spotless, perfectly pressed. I could not have been happier with their work. They were completely professional as well as being as friendly as possible. As a bonus challenge for them, I splashed a bit of au jus on a suit (I'm a carnivore) and gave it to them after the wedding. Returned from the honeymoon with a perfectly cleaned suit as well. I could not recommend this place enough!

Service is excellent, cost is excessive. I've lived other places and the amount they charge for…read morebasic dry cleaning is way more than Chicago, quad cities, Lansing and the Detroit suburbs.

New to the area and wanting to have a few sweaters and chinos cleaned, I found Acme Cleaners on…read moreYelp and decided to give them a try. Stopped in and dropped off 3 pairs of chinos and 2 sweaters on Monday and had them back by Wednesday. I asked for no crease on the pants, and the person behind the counter made sure she checked them before handing them back to me. I also like that I got a text message mid-day on Wednesday reminding me that my items would be ready for pick up, although I would have liked to have had the price included in the text message. Super friendly people and they did a great job on my clothes. I'll be back!

Service requested went well, quality of work was good and the king comforters came in these closet…read morestorage bags which was a plus for me. But price was different when my fiancé picked them up than what she had originally quoted for me. But all in all I'm glad it was good work done. Will go back but focus on price adjustments.

First experience and will be my last. Wool coat taken in on 7/11, was promised ready 7/15 but when…read moreI called store on 7/18, I got "I don't know" answer to when coat would actually be cleaned. I went into the store on 7/21 and asked for my coat (but it was not in the store). More promises from a salesperson, was promised coat would be ready next week (I said "no problem; it's summer after all"). Next day store sent text that my coat was ready, BUT it clearly hadn't been cleaned AND I paid $20 to take home a dirty coat. They just put it in a bag, charged me $20 because I asked when it would be ready. Don't waste your money or time. Wish I had better news because I like small towns like Zeeland and like to support local businesses.

I booked online and paid. They never showed. They keep saying they will send me a refund and have…read morenot. Now they are not returning my calls. I am having to get my credit card and civil authorities involved. Avoid this group. It is a scam.

I was very disappointed with the service I received. First I was texted the day before asking if…read morethey could move my appointment back two hours due to employees calling in. I agreed to an 1 1/2 hours later because I had carpet cleaners coming in afternoon. When the cleaners were late I texted and she said they would be late because they got a speeding ticket. Then the owner said she and her assistant would come to help to get done on time. Finally the owner and asst. showed up, no original crew. I know they had a shortened time but I pointed out specific things I wanted clean. I had to ask to have the top of the refrigerator cleaned off. This was supposed to be a move-in deep clean. I keep finding items they did not touch, such as the main shower/tub, front of cupboards, inside of cupboards, etc. I understand there were extenuating circumstances but knowing this job needed to be done quickly, why would you send original crew home for the day when 4 could have done a more thorough job. And no money was refunded even though I paid for 4 hours upfront and they were only there less than 2 1/2 hours. Extremely disappointed and would not recommend.