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    Bridal Knight

    5.0 (3 reviews)
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    Images Formal Wear

    Images Formal Wear

    2.5
    (6 reviews)
    75.8 mi
    $

    The employees are rude, not helpful and act like you are burdening them by being in there. I have…read morenever been to a dress store where customer service was not number 1!! I would not go back unless I didn't have a choice

    Images features beautiful prom gowns in their front window. As a new bride-to-be, I wanted to stop…read morein to see their selection of Bridal gowns since they feature them on their sign. When I walked in, there was no one in sight... I stood there for a minute or two, and then a woman finally came out. I told her I was searching for bridal gowns. She instantly said that they didn't have many in stock and "by the way... when's your wedding date?" I told her I didn't have a date set yet, because i just recently got engaged. She then walked me over to her limited selection of approximately 20 gowns and told me to pick one a size larger than I normally wear. That was one gown. And all of the others said they couldn't be ordered. On top of that, almost all of the bridal gowns had stains on them. I don't know if that was from people looking at them, or if they had been worn before. After I looked for 5 minutes I told the woman have a nice day and I left. As a retail manager, I was appalled by the lack of respect and enthusiasm by the woman working. When a new bride walks in to look at your gowns... Please be a little more excited for her next time... little actions can go a long way.

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    Images Formal Wear

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    Great Lakes Clothing Care & Wedding Gown Specialists

    Great Lakes Clothing Care & Wedding Gown Specialists

    4.2
    (6 reviews)
    17.0 mi

    I had a very disappointing and stressful experience with this wedding gown cleaner and would not…read morerecommend them to any bride. I dropped off my wedding gown prior to my destination wedding in Mexico for a cleaning and press. My dress was a sample gown purchased off the rack, and the bridal boutique provided a certificate for a free cleaning. Since the boutique recommended this business and they advertise themselves as "wedding gown specialists," I didn't hesitate to trust them with my dress. The cleaning and pressing took two weeks, and I picked up my gown a week before leaving for Mexico. At pickup, the clerk unzipped the garment bag, asked me if it was my dress, and then zipped it back up. I was not asked to inspect it--only to identify it. I went directly to my seamstress for a final alteration, and that's when the issues became apparent. The beading on the straps now had loose threads hanging, and my seamstress immediately expressed concern. She stated the straps had been perfect before going to the cleaners, but now gemstones were loose and missing. She also said the dress appeared to have been tumbled, as there were new snags that had not been there previously. When I got home and inspected my gown more closely, I was devastated. Parts of the straps were clearly melted, gems were missing or loose, and my once-perfect dress was damaged. I immediately called the cleaners on Saturday morning (three days before leaving for Mexico) and was told to bring the dress in. I drove from Byron Center to Holland again to show them the damage. During that visit, the sales representative confirmed that dresses are placed in garment bags and tumbled as part of their cleaning process. She also acknowledged that the straps felt melted compared to my original fabric swatch and suggested it may have been caused by heat from the iron. On Monday morning, I received a text from the owner stating they were not responsible for the damage because I had "inspected" the dress before leaving the store--which is simply not true. I was never asked to inspect it. Why would I think to closely examine delicate straps if the dress was only supposed to be cleaned and pressed? The owner offered to replace the straps, but the materials available on such short notice were clearly inferior to the original. With less than 24 hours before flying to Mexico, this was not an acceptable solution. I ultimately asked for a refund of the $90 pressing fee, especially since the damage cost me well over $200 in additional fabric, seamstress work, and travel expenses. That request was refused. The stress, time, and emotional toll this caused right before my wedding were overwhelming. I strongly advise brides to go elsewhere for wedding dress services. This experience was not worth the "free" cleaning that came with my gown.

    They were very kind and did an amazing job on my maid of honor dress even in a short amount of…read moretime. I deeply appreciate the service they provided.

    Photos
    Ripped sleeve fixed
    Ripped sleeve fixed
    After initial dry clean ...and note the rip of the sleeve. moral of story go to someone experienced in vintage restoration
    After initial dry clean ...and note the rip of the sleeve. moral of story go to someone experienced in vintage restoration
    Ripped sleeve after local dry cleaner try to clean it

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    Ripped sleeve after local dry cleaner try to clean it
    Lemon Fresh

    Lemon Fresh

    2.5
    (8 reviews)
    17.0 mi

    I been using this dry cleaners for years and this last time, I brought a black suit to get ready…read morefor Wednesday. i went one week prior to pick up my suit. The suit was lost. Rodger had us looking for it all over the cleaners, we couldn't find it. I went back 4 days later to ask about it since Rodger was ignoring my calls. Again he wanted me to look for it again. I said I was gonna buy a new one and bring him the receipt since he lost it and said technically he has 30 days to find it. This man is a joke. waiting on 30 days to see what he says ... I'm sure I won't see any money or suit from him...

    Had a disaster occur with the new shirts I purchased for each of my groomsmen for my wedding. A…read moreplace in Chicago virtually ruined them 4 hours before I was heading to Michigan for the wedding. Not to worry though. I showed them to the good folks at Lemon Fresh, and (after laughing at the piss poor work done in Chicago) told me they'd be able to help me out. After dropping them off Friday morning, I picked them up the morning of the wedding. Beautiful, clean, spotless, perfectly pressed. I could not have been happier with their work. They were completely professional as well as being as friendly as possible. As a bonus challenge for them, I splashed a bit of au jus on a suit (I'm a carnivore) and gave it to them after the wedding. Returned from the honeymoon with a perfectly cleaned suit as well. I could not recommend this place enough!

    Bridal Knight - bridal - Updated June 2026

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