I made an appt to try on bridal gowns here, yet it was not necessary because they do not pay any…read morespecial attention to you whether you make an appt or not. I was left on my own to pick out the dresses, hold them, find my way to the dressing room and try them on. My fiance was with me, and since there was no one to help me put the dresses on, he did. When the girl finally decided to check on us, she kicks my fiance out of the entire fitting area because he's a guy. She barges in while I'm undressed (did I mention she did not even introduce herself to us?) and barely knows how to help me into the dress. We left directly after that because this is the most unprofessional joke of a bridal salon we've ever seen. Their selection is horrible, too. If you're looking for terrible customer service and a wedding dress that looks like a 15 year old's junior prom dress, by all means check this place out. But don't even consider bringing a male because they are not allowed!

The new owners are amazing. I went in and the store was completely remodeled and beautiful. They…read morehad so many formal options and even had special ordering available. I love it and I am so glad they are here. We needed a store like this in Lubbock. Thanks guys!

Brought a David's bridal bridesmaid dress in. Needed alterations (1 inch hem and brought in at the…read morepleats) done in 1 week time. There was a rush charge, which I understand ($75). Total for alterations would be $255. Which is more than I paid for the $199 dress. When my husband picked up the dress a mother and daughter were picking up their dress after their quote and leaving because alterations were more than their dress cost as well. I took it to another location who had less seamstresses, got the alterations I needed and even altered the slit in the leg for me too, for $75. Completed in 2 days. Also I had an appointment made for 1 o'clock and the store was closed, someone showed up at 1:22. No communication. Staffing was friendly, so 2 stars.

Took my sons football jersey we got him at a Bears game to have the numbers sewn on because they…read morewere starting to come off after one wash. They matched all the colours and did a great job. Would recommend highly!

This was the first place I started my wedding dress shopping experience…read more I wasn't wowed before I walked in. They called me and left a message to confirm my appointment, I called the number they left me which was to alterations. The lady that answered seemed to have no idea how to help me when I said I needed to confirm my appointment. I told her it was the number they left when they called she said well this is alterations. I said ok is there any way to let the front desk know I want to confirm my appointment. It seemed like I was a bother than anything else. Which I sort of understand since she works in alterations not as a receptionist. So I was already a little put off before I came in but decided to still make a great experience of it since it was my first time dress shopping. I was greeted by I believe the manger when I first came in who started explaining the process while someone went to get my consultant. She promptly came out and started going over my vision and what I wanted. I did really appreciate the fact that I could make a sort of profile online and "heart" dresses that I thought I would want to try on during my appointment. I also liked that I could link my Pinterest so she could have a better idea of what my vision was before the appointment. Which I'm not totally sure was taken in to account but that's ok. All I can say is I'm so glad my mon was there to help because I felt like I was in a changing room. There wasn't really anywhere outside my changing room for anyone that came with me to sit comfortably while I tried on dresses which seemed a little strange. That's actually why my mom ended up in the dressing room with me. My consultant was great. She tried really hard to find my perfect dress but it just wasn't happening. I felt a little overwhelmed and a little anxious while trying on dresses in the store. Both me and my mom left not feeling wowed but just ok. They have a great selection and great prices but it just wasn't the experience overall I was hoping it would be

This place was an absolute nightmare! We went in to look at some bridal gowns. We didn't have a…read moreappt cause when we call the day prior we were told to just come in no one told us it's best to have an appt. So we go in and quite a few of us has w head two brides but we was browsing and I guess when you go to a lower end bridal store that's what you get just that. Anyhow three ladies that were helping was talking about the brides and acting like they were teenagers there to play dress up lol. Not what they was doing they wanted to try dresses on together and make memories all were actual brides with weddings months apart from each other! Not only did we overhear them talking g trash about us but some other ppl looking at prom dresses heard and told my mom and sister what they overheard. Anyhow they didn't know proper wedding dress terminology which should be natural if you're helping a bride. Then they keep saying cute lol what? Who wants to hear that's cute in - $3k dress. Then they would look at another after a bride would come out and go back into room and roll their eyes at each other! These ladies Rosa, and can't think of the other two but will get names and return to put them. But you'd think David's Briadal would do something. Then they was complaining g about only getting like 20-26hr only a week to work and how that company sucked to work for and blah blah blah. All this around where we were. Then they'd walked a little ways away and huddle up pretty much and whisper and just ugly and rude. But when they thought they sold the almost $4k dress they started being nice and sweet lol Storw was pretty clean they was picking up straight pins out of the floor where the brides and others were walking barefooted. Make it nice and clean and have chairs for bridal parties and make it memorable that's one of the most important times in a ladies life.

The workers that work the front desk, especially Abby, are AMAZEBALLS. And that's the only…read moreredeeming quality of this location. We had a dress we needed for grad pictures (which were a week away) cleaned and pressed and their dry cleaning service absolutely destroyed the dress beyond saving. They did compensate us for the price of the dress, however as a dry cleaning service you should be able to clean a dress (with tags and labels still on) without destroying it. We just got home after getting our refund and one of the other dresses had the bow off the front ripped out of its stitching and has multiple threads pulled out of the front leaving visible lines as well as stains that were not there before we dropped them off, they fixed the bow for us (thank you) but of course there is nothing you can do about pulled threads. Do not use this dry cleaning service for any clothes you care about :) we love all the workers and they handled this very well, but I couldn't in good conscience tell anyone to use this cleaners with delicate items.

I've been a customer of this cleaners for at least 10 years. The quality of work has decreased…read moreimmensely. First strike. I took a nice blouse with food stains in & they pressed it & put it on a hanger. I took it back & asked why stain was still there. They said they'd send it back through. 2 days later I got same blouse with a little sticker unable to remove stain. I decided to try washing it & stains came out. Monday I took a two piece dress suit in. It was wrinkled from back of my closet. It was ready today. Cost $26.00. The wrinkle across the lap from sitting was still there & the jacket wasn't touched. There will be no return & no strike 3. They've lost a customer

I used to take my dress shirts to another local dry cleaning company, but they recently closed. I…read morefound Tide after a quick Google search, and saw they had pretty good reviews. I took my clothes in Saturday afternoon . . . that's right . . . they're open Saturday afternoon. My clothes were available for pickup on Monday evening (i.e., today). I pulled up to the drive thru, which was busy, and expected to be waiting quite a while. To my surprise, they had several people serving the drive thru customers; coming to vehicles, getting names, and returning with clothes. They brought my clothes out and told me there was a bag included with my clothes. I asked what for, and they said I could use it to drop my clothes off. It has my name inside and is actually a pretty rugged drawstring bag. The employee went on to tell me that I can use that bag to drop off my clothes 24 hours a day at the 24 hour drop off station toward the end of the drive thru. She also told me that you can retrieve your clothes, using a machine much like a Red Box DVD rental machine, as long as you have a credit card on file. They are open 7 days a week, have 24 hour drop off available, 24 hour pickup available, and they are professional and courteous. They were very reasonably priced as well. I have definitely found my new dry cleaners.

I took them 2 brand new polo Ralph Lauren polos never been washed. I wanted them dry cleaned. i got…read morethem back washed and smelling like old hotel and cigarettes. I had to throw shirts away. do not recommend.

They damaged more of my shirts then they cleaned. One manager said he would give me credit, then…read morethe other one said no. Even when I showed where, when & how much I paid for the expensive shirts they would not cover the damage they did! The employees only had smart ass remarks to say to my back as I walked out for the last time. This is the worst customer service I've ever had in the laundry business!

Staff are simply polite & engaging from the second you walk through the door with your wrinkled,…read moresoiled essential fashion treasures! They offer current coupons available to ensure you are always receiving the absolute best deal! On point with returning items on point to your specifications & satisfaction! I was suffering from heart palpitations as my Ralph Lauren taffeta gown was accidentally placed in the washing machine by my well meaning child... I had an event I needed it for that day & when I called they said could steam it out & return to me in 2 hours!!! Still apprehensive & certain of the death of this beloved garment; I returned for pick up to my crimson jewel of a dress in pristine form!!! I cannot express enough gratitude for their positive attitude of service & their always impeccable results!!! This is my forever cleaners now!!!!