My family and I went to h.g. thrash in Kingsgate, looking for a tux or suit for prom. We were…read moregreeted with a monotone "Hello." by the older white gentleman who was balding with a beard. We asked what tux's or suits they had he showed us two options and quickly walked away to another gentleman leaving us with questions unanswered and feeling like a waste of time. We will not be returning for any of our needs.

Blair (at the Kingsgate location) was very warm and personable, and helped me feel at ease for what…read morewas a new and honestly intimidating prospect. She was patient and helpful to look at many suits, materials, patterns, etc. and always let me look around and try on at my own pace. I never felt pressured and encouraged. I appreciate her help and experience! This store was a pleasant find in Lubbock, highly recommend!

absolutely love this place very helpful and knowledgeable on how to wear and how it is supposed to…read morefit correctly so if it's your first time wearing a suit no need to fear signature stag is here! I can promise when you leave there you will be ready to dress to impress

Outrageous prices for an extremely mediocre rental suite. Way better off going to men's wear house.read more

Walked in needing a bow tie for my Christmas Party. The employees (Joseph specifically) were great…read moreand spent several minutes matching and finding the proper shirt/tie combination. I left with two bow ties and a vest I'd been eyeing.

Worst customer service ever!! The store manager had no desire to correct any of their mistakes…read more Tuxedos weren't there on pick up day. Tuxedos didn't fit. Buttons were broken. Awful. You pay $2000 for tuxedo rentals for a wedding and get this service??? Aaayyyyy! You have 1 job, Jos A Banks....tuxedos. You score a 0 with me.

Alexis in men's apparel needs a raise. She just started working here. She helped me with picking…read moreout a shirt. I was asking her all kinds of questions and she handled them like she'd been there for years. Super friendly and outgoing thank you Alexis!

I used to love Dillards for the quality and selection. Now that you have to hunt and hunt and hunt…read moreto find a man's casual shirt that's not 100% polyester - not going back. Why would they build something this beautiful that rivals stores in Dallas or Chicago, only to fill it up with this kind of crap?

Honestly I drive 2 plus hours from Abilene just to come here. I wanted to buy some pants but I…read moredidn't know how they would fit. So I gambled and drove up. Not only did I find what I needed ( those pants fit!) I found a few other items I didn't need but wanted and everyone where was so nice. In addition to that, they are dog friendly so my dog came with me. Everyone was courteous and was so friendly to my dog. Even offered her some scratches. I will definitely return with my dog.

I have found my new favorite clothing line. Their No - Yank t's and tanks are really nice. Fit…read morewell, comfortable, hugging but not skin tight. Their dry on the fly pants are another great one - fit without being ridiculously tight or uncomfortable. My only drop in stars is because of the cost. They have frequent sales/clearance - which is great but prices are pretty high overall. The staff is friendly, knowledgeable, and just really good people. The location is close to me and the store always looks extremely well maintained/cleaned/orderly.

My daughter and I found a few cute tops at this Kohl's in south Lubbock, TX…read more Spring styles were available on February 17, 2026. One of the blouses did not have a tag so I brought it the register for a store assistant to look it up. It was marked down to my liking. The dressing rooms were a bit dingy. Many sections needed refreshing and reorganizing. I still like the Vera Wang deals here.

I went to store today with low expectations & I was not disappointed. Same old dirty store with…read moremerchandise on the floors everywhere & the stuff on the shelves & racks is not even organized. And the only employees I ever saw were 2 cashiers with a line. I even looked back at customer service desk & there was no one there. I went back because I had a $5 birthday coupon but then didn't feel like crawling over crap to even look at anything. I won't ever go back again. Oh, and I had to call customer service to discuss because corporate doesn't even have an email address to send complaints. I see bankruptcy in their future.

Used for a tux rental. The process is not necessarily complicated, but they don't make it very easy…read moreto tell how you enter the queue for the tux rentals when the employees are busy with other things. The signage could use a little work, in my opinion. As far as a budget tux rental goes, this is about as good as it gets.

Went in to look for a suit or tux for prom and were astonished by the welcoming environment. They…read morehad great deals on shirts and other things and the man who helped us out was amazing. He listened and was great helping us find the perfect options for what we needed. We will be back for anything we need.

Don't shop at The Matador they are over priced and a narrow selection. I order shirts for the The…read morefinal four and they were never shipped. When I emailed about them several times the owner or manager was rude and snippy, When I drove to pick up the shirts the young lady (obviously a student) was nice and apologetic, but could not help because they did not order enough shirts to fill paid orders what the heck. I went two doors down to Red Raider Outfitter. Huge selection and super nice people. Again do not shop The Matador.

We made a trip to Lubbock and our future red raider selected a basketball as his souvenir. However,…read morewhen we returned home (out of state) we discovered the ball wouldn't hold air. I contacted the store and manager Taelor returned my call the same day. She was extremely helpful and provided great customer service, as any Red Raider would do. She was very friendly, prompt and shipped our son a new ball with no problems or hassle. So very thankful for her going above and beyond to make our kiddos day!

Oh Marshall's how I miss you during this quarantine time. I can't wait until you open your doors…read moreto my second home. If I New this was going to happen, I would have shopped harder the last time I was there. Till next time.

I found 3 Squishmallows I have been searching for here so for that reason alone... this place gets…read more5 stars from me!!!

ThIs place had just opened up when I was in college. I remember thinking how ridiculously expensive…read moreit was. Flash forward almost 15 years later and I realize the place wasn't expensive, I was just a cheap college student. Lol I came in here while in town for a game. The store is HUGE now. They have expanded so much. I love that they have a mix of items. It's not just a clothing store. They have shoes, hats, home decor items, perfumes, makeup, Christmas decor, children's toys, etc. It's really a fun store to walk around. You honestly could get yourself into trouble. I wanted almost everything in the store! The girls that work there were incredibly kind and super helpful. I never felt like they were being obnoxious by following me around like in some stores. They asked if I needed help and left me be when I said I didn't. I eventually went to find one of them when I did need help. I appreciate sales employees that don't make you feel rushed or unwelcome. I would definitely recommend stopping in if in the area!

Chrome gets 2 stars instead of 1 only because they offer some genuinely cool stuff for the Lubbock…read morearea. Honestly, some of what they sell feels more LA-level than West Texas. But that's where the positives end. I've visited the store three times and made purchases on two of those visits. Every single time, I was treated like a second-class citizen. The staff is rude, follows customers around as if they're going to steal something, and responds curtly when you ask questions. If you're reading this review and wondering whether the negative reviews without photos are accurate -- they absolutely are. As an Elite Yelper, I usually know how to filter out unreliable reviews, especially from accounts with no photos or very little activity. But in this case, reviewers like Alex R., Rudy M., Crystal J., Michelle S., Preslie S., Lauren G., and Candice B. are telling the truth. I won't shop here again. I can find the same cute items online or in Dallas, Austin, or LA without having to deal with the attitude. There's no reason to "bow down" behind the red velvet rope after walking through an embarrassingly tacky single-door entrance with terrible signage.