The service at this store is ridiculous, luv the selection of clothing but the employees really…read moreneed a lesson in politeness...

From the owner: Founded in 1937, Windsor is the leading special occasion fashion brand providing glamorous,…read moreon-trend styles for all the occasions in a woman's life. Women come to Windsor to find that perfect look for all of life's important moments from a formal dress for their first dance to a graduation dress, to that perfect wedding guest dress. Visit Windsor near you in Lubbock to find the latest trends in women's clothing, from bustiers to cargo pants, to elevated cocktail dresses and formal dresses for everything from date night to New Year's Eve outfits. Shop Windsor at South Plains Mall.

This was the first place I started my wedding dress shopping experience…read more I wasn't wowed before I walked in. They called me and left a message to confirm my appointment, I called the number they left me which was to alterations. The lady that answered seemed to have no idea how to help me when I said I needed to confirm my appointment. I told her it was the number they left when they called she said well this is alterations. I said ok is there any way to let the front desk know I want to confirm my appointment. It seemed like I was a bother than anything else. Which I sort of understand since she works in alterations not as a receptionist. So I was already a little put off before I came in but decided to still make a great experience of it since it was my first time dress shopping. I was greeted by I believe the manger when I first came in who started explaining the process while someone went to get my consultant. She promptly came out and started going over my vision and what I wanted. I did really appreciate the fact that I could make a sort of profile online and "heart" dresses that I thought I would want to try on during my appointment. I also liked that I could link my Pinterest so she could have a better idea of what my vision was before the appointment. Which I'm not totally sure was taken in to account but that's ok. All I can say is I'm so glad my mon was there to help because I felt like I was in a changing room. There wasn't really anywhere outside my changing room for anyone that came with me to sit comfortably while I tried on dresses which seemed a little strange. That's actually why my mom ended up in the dressing room with me. My consultant was great. She tried really hard to find my perfect dress but it just wasn't happening. I felt a little overwhelmed and a little anxious while trying on dresses in the store. Both me and my mom left not feeling wowed but just ok. They have a great selection and great prices but it just wasn't the experience overall I was hoping it would be

This place was an absolute nightmare! We went in to look at some bridal gowns. We didn't have a…read moreappt cause when we call the day prior we were told to just come in no one told us it's best to have an appt. So we go in and quite a few of us has w head two brides but we was browsing and I guess when you go to a lower end bridal store that's what you get just that. Anyhow three ladies that were helping was talking about the brides and acting like they were teenagers there to play dress up lol. Not what they was doing they wanted to try dresses on together and make memories all were actual brides with weddings months apart from each other! Not only did we overhear them talking g trash about us but some other ppl looking at prom dresses heard and told my mom and sister what they overheard. Anyhow they didn't know proper wedding dress terminology which should be natural if you're helping a bride. Then they keep saying cute lol what? Who wants to hear that's cute in - $3k dress. Then they would look at another after a bride would come out and go back into room and roll their eyes at each other! These ladies Rosa, and can't think of the other two but will get names and return to put them. But you'd think David's Briadal would do something. Then they was complaining g about only getting like 20-26hr only a week to work and how that company sucked to work for and blah blah blah. All this around where we were. Then they'd walked a little ways away and huddle up pretty much and whisper and just ugly and rude. But when they thought they sold the almost $4k dress they started being nice and sweet lol Storw was pretty clean they was picking up straight pins out of the floor where the brides and others were walking barefooted. Make it nice and clean and have chairs for bridal parties and make it memorable that's one of the most important times in a ladies life.

TLDR; Do yourself a favor and go here…read more I had a mildly complicated bridesmaids dress from Haley Paige Occassions that I needed altered. It's this beautiful English netted dress but there were layers of netting, lining, and something happened during production and the front was pulling upwards when it was worn properly. I didn't want the dress to be overly edited because I wanted to sell the dress once I was done. I also couldn't get it altered at the store I bought it from because it was 5 hours away, so I found V through google and yelp. I wanted someone who is knowledgeable and experienced with special occasion dresses because it's a different beast than a traditional hem and strap adjustment. Not to mention, I had been loyal to another alteration place in the area and their quality of work had been steadily declining while their prices were increasing. V did such an excellent job. She truly understands the way a dress is supposed to flow and move when one is walking. The hemming is beautiful and clean. She addressed all my problems and the dress fit PERFECTLY. The pricing was absolutely reasonable for the amount and quality of work. She made me feel comfortable, heard, and the dress was finished in a timely manner. When I told her my issues, she showed me options and we worked from there. I am so pleased. Thank you so much.

Brought a David's bridal bridesmaid dress in. Needed alterations (1 inch hem and brought in at the…read morepleats) done in 1 week time. There was a rush charge, which I understand ($75). Total for alterations would be $255. Which is more than I paid for the $199 dress. When my husband picked up the dress a mother and daughter were picking up their dress after their quote and leaving because alterations were more than their dress cost as well. I took it to another location who had less seamstresses, got the alterations I needed and even altered the slit in the leg for me too, for $75. Completed in 2 days. Also I had an appointment made for 1 o'clock and the store was closed, someone showed up at 1:22. No communication. Staffing was friendly, so 2 stars.

I took them 2 brand new polo Ralph Lauren polos never been washed. I wanted them dry cleaned. i got…read morethem back washed and smelling like old hotel and cigarettes. I had to throw shirts away. do not recommend.

After NUMEROUS attempts at asking them to simply line up seams on my jeans when creasing them, they…read morestill can't seem to do that, causing 3-4 different crease lines in my jeans. I finally went to speak with the manager Jacob Jones at the main plant location (98th St) to see how we could fix this issue. His response: "we do LOTS of jeans here, and I mean a lot. If you're not satisfied with how we do them, maybe we aren't the place for you to do business". Perfect. After several years of bringing all of my families clothes here, my accounts will all be cancelled. I'm sure this isn't how the owner would've wanted this handled. But....thanks for the advice Jacob. I will indeed cancel all of my accounts.

The workers that work the front desk, especially Abby, are AMAZEBALLS. And that's the only…read moreredeeming quality of this location. We had a dress we needed for grad pictures (which were a week away) cleaned and pressed and their dry cleaning service absolutely destroyed the dress beyond saving. They did compensate us for the price of the dress, however as a dry cleaning service you should be able to clean a dress (with tags and labels still on) without destroying it. We just got home after getting our refund and one of the other dresses had the bow off the front ripped out of its stitching and has multiple threads pulled out of the front leaving visible lines as well as stains that were not there before we dropped them off, they fixed the bow for us (thank you) but of course there is nothing you can do about pulled threads. Do not use this dry cleaning service for any clothes you care about :) we love all the workers and they handled this very well, but I couldn't in good conscience tell anyone to use this cleaners with delicate items.

I've been a customer of this cleaners for at least 10 years. The quality of work has decreased…read moreimmensely. First strike. I took a nice blouse with food stains in & they pressed it & put it on a hanger. I took it back & asked why stain was still there. They said they'd send it back through. 2 days later I got same blouse with a little sticker unable to remove stain. I decided to try washing it & stains came out. Monday I took a two piece dress suit in. It was wrinkled from back of my closet. It was ready today. Cost $26.00. The wrinkle across the lap from sitting was still there & the jacket wasn't touched. There will be no return & no strike 3. They've lost a customer