I loved my experience with the young dashing man that resembles PRINCE. Seriously had just a marvelous time shopping for my husband with his help. He was able to help my man with what he wanted along with indulging me going thru the store like a lunatic gathering up all the Egyptian cotton shirts in his size. Hubs came in for one little thing but we hooked him up with a lot of great items and even was able to order some of the patterns and have them delivered that were not in store. Jos. A. Bank can be expensive but if you look Mah-velous you feel Mah-velous. read more

After having previous better--never good--experiences, they have treated us to a REAL bad experience. Be forewarned... On 7/19 I received an email "Loyalty" coupon good for $20 off any purchase over $20. I'd earned one before and using it went OK. The sales agents really don't let you shop and look/consider a purchase--they hover and shadow you. Not consumer friendly. So considering the prior use of this coupon and satisfactory transaction, I attempted to use the coupon received on 7/19 with a BAD outcome. Re-routed our travel schedule for Saturday 7/21 to get over to the--for us at the time--inconvenient location to use this coupon since it had limited time to do so. Let's count: re-route to get there; find a third level parking space [the movie theaters were if full swing]; park and walk over to the store; walk inside and suffer the interrogation and hovering, till I found the shirt I wanted. Upon presenting the coupon at check out, I was informed that the coupon was cancelled. "No replacement or reimbursement for my gas just getting here?" No, was the reply. I was told: "If you have questions, call customer (dis) service." I did so from the parking lot, and was told that the coupon was a mistake. No apology, no further info nor recourse. Someone in marketing made a mistake. My wife and I said: Yelpers need to know... (AND someone in their marketing department needs to be fired!) On Tuesday of this week 7/24 I received a replacement coupon (oh this trick again?) in the same amount. This time though the coupon expires mid-week and isn't convenient for most working people to use. BIG DEAL. You should know. We ALL should expect more, but then, honor, fairness and professionalism are all in short supply these days--even here--apparently. read more

I did NOT have a good experience with this store. For a shop with these prices I would expect the service and the fit to be perfect. I went in to be fitted for clothing as a groomsman for my buddy's wedding. Here's where everything went wrong: Visit 1) They didn't have the shirt or the pants or the suspenders so they had to order them in. So they "measured" me using in store clothing. Visit 2) Two week's later when the articles of clothing arrived, they STILL needed to take measurements and send the clothes back out to be tailored. Visit 3) A week later, the clothes came back from the alterations but the store lost my suspenders. Luckily the clerk found an extra pair of suspenders for me. When I got home, I noticed that they did NOT attach buttons for the suspenders even though I had the clerk check before I left. Visit 4) I am returning again tomorrow morning to ask them to attach buttons ASAP as politely as I can because they messed this up and the wedding is IN A FEW DAYS! I would NOT return to this store again. I'd get clothes back much faster if I just got cheap formal wear from H&M and went to see a tailor. read more

I've made purchases at other JAB locations but today I just needed to get measured for a tux at an out of town wedding. I called and spoke to Herb, and explained that I just needed to get measured and wanted to know if they'd do it for a fee. He said he won't charge, but he'd love to help out. Twenty minutes later, we arrived and Herb provided outstanding service. He took his time, making sure to get accurate results and even dug through racks to make sure the coat size fit well. He donated about 10 minutes of his time while knowing I wasn't going to make a purchase, which shows that he knows how to treat his customers. I was very impressed and will definitely purchase my next suit here. Thanks Herb! read more

I'm rather shocked at what passes as customer service at this location, I suppose it's the result of being a large company that isn't relying on the competence at any one location. Let's quickly go over the issues with this location and forever be done with it: I visit on a Saturday to get a tux, not a teenager's prom tux or a matchy-matchy frat wedding tux, but a classic tux because I didn't want to go with one I've owned for a decade. The gentleman who was there was a veteran who suggested I come back when his colleagues who are "more knowledgeable" on tuxes, were in the store. We then had the sort of interesting conversation you have with a competent salesman--he's the reason this isn't a 1-star review (his name his Herb, I think he deserves to work at a better store). So I duly return and get what can only be described as comically bad service: The sole salesman seemed upset I interrupted his soda and newspaper in the back (by the tux catalogs) and looked like a deer in headlights when I explained my requirements. This was the person mentioned by name. He didn't understand what a traditional tux vest is supposed to look like until I eventually pointed one out. He seemed confused by anything that wasn't a prom tux or a wedding party. He had no personal skills. As a business professional I was embarrassed for him so I won't include his name but just say he was on the floor the day I'm posting this review. Don't give this place business, there are plenty of other stores out there--even others in this chain, but why reward a company that employees and trains individuals like this? read more

Probably the worst customer service I have ever experienced. As I was simply trying to exchange a piece of clothing for the same thing but different size, the manager of the location threw a fit over causing him trouble... Not only was his anger obvious in his poor body language, throwing his arms around, he also wasn't afraid to curse up a storm. Also decided mid transaction to go help someone else due to the frustration I "caused" him. Suggest finding a different place to shop as the manager will not desire to help you. read more

This store was pretty disappointing. I went there for my wedding party's suits. Things were good until suits were actually purchased. After that, if my salesman wasn't working, it was literally like pulling teeth getting someone else to help us out. I would call, they'd tell me I needed to call back when my salesman was working. For a company that seems to spend so much on advertising to create an image, they ruin it by the attitude their employees have if they aren't the one getting the 'sale'. I would never buy anything from this store again read more

We used Jos. A Banks for our wedding tuxedo rental. Between the "I could care less" customer service and the overcharged prices - I would NEVER go back there or recommend them to my friends. The dads and the groomsmen were all supposed to get a $20 discount - not once did they volunteer that information willingly. We had to go back in after our guys had already paid and call them out on it. The order was never correct in the computer - so we had literally no idea what how things would turn out until we could pick them up. It was obvious that since they don't make their "sales" renting out tuxedos, we were second class citizens in their store. I was truly disappointed and disgusted. I can forgive a misunderstanding or poor service if it happens once... But I never felt confident that our order would be correct. We ended up going to the Men's Warehouse to get tuxedo ties in black for the dad's. The Men's Warehouse had nothing to gain - but they let us borrow the ties for free and told us we could return them anytime. That is real customer service. read more