SMS has been helping us since 2008. I appreciate that I can call or E mail and get an immediate…read moreresponse to questions. The professional work and accuracy gives us confidence. As most business get audited we are no exception. It is a good reflection on our company when we can use SMS conference room and have SMS staff on hand with assistance with auditors. SMS also works on our personal accounting and has close communications with our tax professional all year not just at tax time. I would recommend SMS to existing business and to new start ups. My company was not a new business when we started With Marci but we were old old school. Thanks for bringing us into modern bookkeeping. Will Tasto

Marcy and her staff have been taking care of all of my payroll and bookkeeping needs since the day…read moreI opened my business 23 years ago. I can't say enough about these amazing ladies (Marcy, Joe, and Teresa), they're the best!! Beyond professional, knowledgeable, friendly, and so trust-worthy. I feel like family the minute I walk through their doors. If I have questions there answered within minutes. I highly recommend SMS Management Group for any and all of your payroll and bookkeeping needs. You won't be disappointed.

Couldn't get a ballpark figure over the phone on how much it would cost to do a simple tax form…read more Guess I'll keep looking

A friend recommended them for taxes because they charge a more reasonable amount to do your taxes…read morethan I was paying somewhere else. You upload your documents to a "secure site" (which is a joke I think? My browser gave me a warning about it not being secure and someone could be trying to steal my information - LOLZ!). Then you dont hear back from them for over a month. April 15th passes, no word. Luckily the tax deadline was extended this year (2021). When you call, you are told "its being reviewed and they will reach out to you, probably today." No one does. The next week you call again and they say the same thing. Then someone does reach out to you, huzzah! But it's not the person who did your taxes to go over them with you. That would be helpful. Instead you hear from the receptionist telling you your taxes are done and what you owe them and the government. Okay. Great. You look at your taxes and shit you owe A LOT. You're not used to owing SO MUCH. If you happen to have a question about something, they treat you like you're an annoying idiot and say "I've only been doing taxes for 34 years, I think I know the law..." Mmkkk. Yes, thats the reason you, and not me, are doing my taxes. And I'm ignorant, so I have questions. Jesus, I'm not attacking your intelligence. On the contrary, I'm seeking information to understand. If there is a mistake with the paperwork (payment math isnt adding up to the total balance, the first payment shows its already past due), when you ask about it, they tell you Tracy is busy and won't be able to look at whether the information is correct, for a month. A month, seriously. Your tax paperwork has errors and they can't even look at it to check their own work within a reasonable time frame. You need this information to be accurate because you need to take action on the information (the first payment is due in a couple weeks). Or is it already past due? Its too bad you're unimportant enough to get prompt service. I dont understand why someone else other than Tracy can look it over. She didnt even do them in the first place. Someone else there did. Not great service.

Merrell, Irwin, & Associates (previously Stoner and Associates) CPA firm is easily one of the most…read moreincompetent and disreputable businesses in Chico. They managed to get our taxes flagged by both the CA Franchise Tax Board and the IRS - and we are both W-2 employees! If you love paying extra fees, having your phone calls go un-returned, then getting charged extra for their work to undo the mess they caused - then Merrell, Irwin, & Associate is your CPA firm! But seriously, like others we were unceremoniously dropped after they screwed up our incredibly simple tax returns. Jenni in particular is one of the most low-integrity people that I have ever have ever had the misfortune to cross paths with. Value yourself, your time, and your money - stay far away from these clowns.

When my mother passed she had a small business and her personal affairs. I had boxes of…read moreunorganized papers and a load of stress. Joan Stoner's office took great care of me. They handled the personal and business and they were very helpful and patient with me. I have complete confidence in there abilities and appreciation for there professionalism and care.

We had a complicated tax year this year, with the sale of a residence and the a house purchase in…read morethe same year. We also sold some equities and had some other transactions complicating our taxes. Andrés made it all look so easy, the sign of someone that knows what he is doing. He made sense of the various tax complications and really helped us save some money. I just didn't trust that I knew all the rules and complications of tax law. I was really stressing out about out taxes this year, but he made it all seem so easy. Their value is in piece of mind, and that goes a long way for me.

Andres put all my nerves at ease! I was there less than one hour and all my questions were answered…read moreand my taxes completed. The office staff was friendly, knowledgeable and very helpful leading up to my appointment. Two thumbs up!!! I'll be a customer for life.

Much nicer establishment then rush but if your looking for a quick your hired probably not ganna…read morehappen

Professional enough to schedule me an interview for another company. They told me to expect a phone…read morecall from the other company in 1-3 days, but unfortunately never got the call. I was told to report back to Allevity for more information and I've been trying to get in touch with one of the employee's for the past three days, but still no response. I understand they must be busy, but no response to any of my messages is quiet frustrating.

I called her and spoke with her about the IRS billing me $6000.00…read moreShe said to send her everything via email, I did and she never called me back. I called her 10 times as I was very scared (IRS after all) . once she answered and said she would get to it soon ( I was on a time limit as they were going to keep adding on interest).. After 3 months of calling and not getting a response and her not helping me I paid the IRS bill which was then $2,000 more. I would not recommend this person if she was the last CPA on Earth

From the owner: Helping individuals and small businesses with a wide range of tax, consulting, planning and…read moreaccounting issues.