The lady with blonde hair up front was extremely rude the three times I have been here. My…read moreappointment at 10 yet at 11:45 still here they keep saying they are busy and behind. Yet when I was three minutes late last time I had to reschedule. They have done nothing about the lady upfront who treats patients awful and there was a gentleman she was extremely awful to like racism is not a problem for them they allow her to keep doing it. When I asked if there was anyone to talk to they said an office manager but after 40 minutes and no one.

Took my child here and they were very patient with us! Was running behind and was late to the…read moreoriginal time and they still saw us. My baby received a shot and they were very gentle with the him. Our np answered all our questions and was very knowledgeable! Didn't rush us out of the office or anything like that! The staff was very welcoming and friendly. Loved the waiting room, it was beautifully decorated! I forgot to take photos. I loved the Christian decor they had as well! It was very cool.

3 days on waiting for 1 paper.. ridiculous..omfg... bad bad bad would NOT recommend to any one.. if…read moreit meds go somewhere else

Took my daughter here today she called at 1230pm and asked for a 4pm appointment they put her on…read morethe schedule no questions asked. We arrived 20 minutes early for the appointment and were put in a room to wait, we waited over an hour and a half so I went to the nurses station to find out what was going on and they said they had call outs THIS MORNING mind you again my daughter called at 1230 they could have simply said we are to far behind today can we get you in tomorrow but they didn't the nurses proceed to tell me well other patients have been waiting well over their appointment times as well I said this is crazy she just needs to have her ears checked for an ear infection nothing crazy and their excuse was we didn't know there's nothing we can do I said this is unacceptable I turned around to walk back to my daughters room and one of the nurses or MA's not sure which one says as I round the corner bye bitch! I turned around looked at both the girls and said that was so disrespectful and rude I went back to my daughters room and a wonderful lady came in and apologized and made sure me and my daughter were ok I explained to her what happened and she said she was going to have a talk with all of the nursing staff, but that's not all the had us see a provider today that isn't even allowed to fill Medicaid medication so now my daughter with a horrible ear infection has to wait and call tomorrow to see if someone else can send these prescriptions over again by a provider that is allowed to prescribe her the medication because insurance says they can not fill medication from this provider sounds a little fishy to me I do believe I will be changing dr for both of my children because today was a last straw saying bye bitch for being rightly upset about the wait times with no one checking on us to even let us know they are running behind

Very RARELY answers the phone. NEVER calls back. The 2 times I have gotten on the phone they hung…read moreup once and the other time wouldn't let me get a sentence out and transferred after I said 2 words.

I was told I could not see my doctor unless I paid a balance that I was unaware of. When I called…read morebilling I was told that they had a new system and the bills had not been sent out. How unprofessional. You will not allow me to have an appointment because you have not sent me a bill but you expect me to pay you just because you are telling me I owe you with no proof? This company is a joke. My provider is wonderful and deserves to work for a company that is better than this.

My wife took our daughter here for asthma treatment. From the moment we walked it until the time…read morewe left we had a very positive experience. The staff was welcoming and the place was very clean and modern. Doctor Martin was very patient in answering all our questions and concerns. Not once did we feel rushed or displeased with anything we experienced. We will be coming back.

This office was recommended to me by a friend and I liked that it's a pretty short drive from our…read morehome. We've had three appointments thus far, and they average out to three stars. Appointment 1 - we were seen before scheduled appointment time. Appointment 2 - we weren't seen until 45 minutes past scheduled appointment time, with no apology or explanation for the wait. Appointment 3 - we were seen within 10 minutes of appointment time. The entrance to the office is somewhat confusing to find, as there is a group of buildings (all pointing different directions) with not much signage and parking on either side (imagine a half circle with the buildings in the middle and parking on two opposite sides) and the office entrance is actually facing the inside of the compound so it took a few minutes to locate. The actual office entryway/check-in desk is very cramped (barely enough room to walk in with a carseat--forget about someone trying to get in while you're standing there) and the waiting room feels cramped as well, though it's just on the small side (~10 seats). It looks a bit worn and outdated but it felt and looked clean enough. The staff is nice enough--not the best I've experienced but not the worst, either. It's definitely more "homey" feeling than the clinics at the Naval Hospital...and it's not as advanced, either. I was a bit surprised at the scale they used to weigh my newborn...at the Naval Hospital, it was a fancy digital scale that automatically took three separate readings and averaged them. At this office? An old fashioned medical weight scale (where you slide the weights across the bars to get it balanced). Well, that's fine for bigger kids and adults...but a newborn? The nurses and doctor seem to enjoy what they're doing and interacted well with my baby. I never felt rushed, but then we were only there for well-baby checks. Everyone was nice. That said, we're changing offices because they don't do immunizations for Tricare, and my whole reasoning for going to an in-town doctor was to avoid having to drive on-base all the time. Also, they seemed to imply that no town doctors could do immunizations (or maybe I misunderstood, but they certainly assured me THEY couldn't do them) somid have to go on base. Well, whatever the case, I did find a pediatrician's office that does immunizations, so I'm not exactly sure why Martin's doesn't do them. So, if you have babies and Tricare insurance, I'd probably not go here just for the inconvenience factor. But for other insurance or older kids who don't need the frequent vaccines, this place would be fine.

Showed up for my appointment 15 minutes early. Waited 1 hour to get called back, then waited…read moreanother 30 for the Doctor...who never showed and I had to leave. I took my records to the front desk and told them I'd call to reschedule because I couldn't wait any longer because I had to go to work. The Office then "INACTIVATED" my on line access to see my med records or schedule appointments. Not sure what is going on with this office but I wouldn't recommend....

To whom it may concern doctor patel, it's one of the best doctors I have ever had his patient's…read moreunderstanding and dedication to your care is is his first priority? I cannot say much more about him. He's an excellent doctor a fantastic quality of person, understanding straightforward, if you ever want a doctor that will treat you and listen to what you have to say and take that into consideration as your physician. And just a person, he will take the time out to listen. And that is a rare thing. These days his office, his staff are excellent people hi recommend his office, his staff for your care. Thank you for your time, l.B his phone number 9109383200. Make your appointment today. I mean, he's great.He's been taking care of me for years

Yes, he is my FP doctor now for about 10 years. Very knowledgeable as he should be, easy to talk…read moreto. Very thorough. He listens!!

So... my parents go this MD. If you are reading this, my suggestion is to find another more capable…read moredoctor. My parents called in for a prescription renewal at 830 am today and by 4pm, they had not heard back from his office. Totally unprofessional!!!! I work in pharmaceutical/biotechnology in San Francisco, CA bay area and the care here is reprehensible! Avoid, avoid, avoid. My parents rely on this facility...and they never return calls. I WILL be calling tomorrow... Be prepared...

I went here for an urgent care visit and had a terrible experience from the start. I called…read moremultiple times beforehand to check the wait time and no one ever answered. When I arrived, the woman at the front desk had an incredibly rude attitude. She immediately turned me away, saying they "aren't a typical urgent care," and told me to go to another location down the road. When I asked if she had the phone number -- since I had already tried calling and couldn't get through -- she scoffed and said they don't answer the phone there because they're "just SO busy." Meanwhile, when I walked in, the staff was casually chatting and only one person was in the waiting room. The lack of professionalism and attitude from the front desk alone was enough for me to decide I won't be attempting to come back. Highly disappointing and unwelcoming experience.

Both Dr. Haga and Dr. Hayes are wonderful physicians. They listen to you, do complete exams and…read morelabs. Their staff is very friendly and do treat you with respect. They have always helped me and my family when an emergency occurs. I would recommend them.

This was an initial phone contact for an appointment. Their receptionist was cordial and warm with…read morethe first question being "What is your birth date?" After telling them my date of birth, the second question was "Are you a new patient?", to which I responded "Yes". The comeback was " Dr Ehrhart is not accepting new patients." So why didn't they just say that until I had told them my birth date? So what's up with that? Draw your own conclusions.

I feel very rushed when I have an appointment. When another type of care is recommended, it's not…read morefollowed through. The patient portal doesn't tell if your prescription has been put in. My prescription was not put in-I had to call and check. Very inefficient!

I have seen Dr Kell and Mrs Kell for a total of 10 years I was always very satisfied with the…read morestaff and my care. But when they moved to another office things changed, that's why 3 stars only I don't recognize anyone, the staff seems rushed and somewhat unfriendly, to get an appointment is just about impossible. I don't like calling for anything it's like I'm intruding. Dr Kell is Still the same kind and caring person, I consider him my Family Doctor! always listening , but trying to get an appointment or a script renewal can be a nightmare, so can be the waiting time when you have an appointment One hour or longer is the average