Had to leave this office after 10 years. A lot of staff turnover in recent years has reduced the…read morelevel of customer service and dental treatment received. The dentist "found " eight new cavities and I asked for Dr. Hoffman to contact me for a second option but he failed to do so. My new dentist could not locate any of the new cavities that Hoffman's dentist allegedly discovered.

I am a 15 year old girl they did service on me for about a year and a half fixing cavity's I have…read more one day after my apt I made another one to schedule getting the other side of my mouth fixed and I had missed the apt(keep in mind my gram has dementia so she forgot I had the apt) so I missed it I tried to reschedule my appointment and whenever I called them back they said I have to pay a $200 for a late fee and now I'm on a on call list where they won't let come in unless the day my dentist is in (Dr. Betria) I call and can come in that day witch does not make any sense! Every time I keep calling now, my dentist is always busy and doesn't have any open appointments, but obviously she's only in two days a week so they are refusing to fix my other side of my mouth and I'm in so much pain now and my tooth is so damaged this is ridiculous horrible dentist, money hungry I wouldn't recommend bringing your children here

Dr. Batra is the BEST cosmetic dentist out there. I could not be happier with my results. The…read moreentire staff took a great deal of time to make sure I got the smile I wanted and were so friendly and encouraging. Linda and Dr. Batra were just as excited about it as I was. The office is clean, appointments are easy to schedule and I think I only waited 5 minutes in the waiting room. So good!!!!

We have been going here for almost 8 years. The best. Clean professional and pleasant staff…read morewouldn't go anyplace else for a dentist

I have been a patient of Dr. Antolak's for 7 years now. And there is a reason why I originally…read moreseeked him out. His name. "The Gentle Dentist" I had previously had issues with a few dentists that claimed to be the same... they would take care of you, make sure you were as comfortable as possible. Well, that wasn't the case at the other places that I had tried out for being a dentist. To be frank, I have a horrific fear of going to the dentist. Why that is? I have no idea... maybe its the fact that for some reason its painful... you're vulnerable... you're trusting those other people to do what they need to do so that you can continue being able to eat and do it without having any pain in life. From my first meeting with Dr. Antolak, I knew that this was going to be a completely different experience than any other dentist office I had ever been to. He sits down with you, gets to know you, actually listens to everything that you are worried, concerned, or that you have questions about. He will explain everything in terminology that you can understand, and he does everything in his power to make sure you're comfortable. The staff themselves are amazing. They remember you, they know your personal details, but most of all they put your dental health in front of everything else... They don't suggest having work done that isn't necessary. Another key reason why I had found Dr. Antolak is that he has been trained in Sedation Dentistry. Basically it is summed up that if you have fear of going to the dentist, have had bad experiences, or have severe anxiety like myself... they can provide you with medicine that will allow you to 'sleep' through your appointment. You go in, take some medicine, get all relaxed, lay back in the chair.... and then that is it. Everything is done. I could probably sit here for a while and rave about how kind and friendly everyone at the office is, but I would say that if you are in the search for a dentist... Dr. Antolak should be at the top of your list of dentists to check out in the area.

Missing authentic human element. Office staff is compiled of people jamming emails, text messages,…read morepasswords, logins, and iPads in your face. I get "paperless," but come on now! When I called to make an appointment for my husband and I, I told them I didn't want passwords and logins for anything. I was originally told that wouldn't be a problem. 20 minutes later, I start getting calls and texts demanding our emails. Even though, I didn't want to communicate with email I called them back with it. I still received SEVERAL phone calls and text messages about them wanting my email. It was very high pressure! Not a "gentle" experience. It was as invasive as a door to door sales that pushed their way into your front door and wouldn't leave. I called to let the office know that the new patient forms indeed required additional logins and passwords. Instead of offering an alternative solution, the rude staff said "well then this isn't for you." I guess it's the right office for you if you enjoy high pressure, constant harassing contact via EVERY form of communication without stopping and if you collect usernames and passwords. This office is the very definition and experience of why many people don't use their dental insurance.

Every single woman at this office is kind, compassionate, and inviting. Having switched dentist I…read morewas apprehensive to visit another. After my first appointment I knew my teeth and oral care were in the right hands! Normally folks aren't thrilled to go to the dentist. However, the Modern Dental office in Macomb has changed all of that. Thank you ladies! Chris D.

If you want to be overcharged and not get any dental work approved this is the place for you. The…read moreaccountant Beth refused to refund my money till my insurance company got involved (8 months) I got tired if waiting for 2 return calls about getting some work done and went somewhere else. (7 months)

F T R = First To Review & I Also Added This New Dental…read moreBusiness May 12, 2025 - Monday Review #516 "SMILE - There are 2 New Dentists In Macomb - R W Ruffino & K Whitford !" I checked out this new location and dental practice since my previous dentist is retiring later this year. What a wonderful referral with Dr. Frank Ruffino and also Dr. Krystin Whitford who are so professional in the many full range dental services and their personalities are amazing! They both credit continuing education in cutting-edge technology with dental service from routine care and teeth whitening to implants, root canals, and sleep apnea treatment. (So no more back and forth with a oral surgeon) The advance care technology includes digital, and full mouth panoramic X-rays, 3D Imaging, and same day crowns under high quality care and well being. I first visited Janet on May 1, 2025 for My 6 month check-up and teeth cleaning. Since I previously had an issue with a loose 20 year old porcelain crown she verified with insurance that I needed X-rays. The X-rays did show a crack in it plus the 30 year old white gold crown next to it on top left side was showing signs of decay since years ago in the 80's ? there was never a root canal done before the crown therefore two areas needed attention asap! Thank goodness for her efficiency and alertness while performing a full mouth exam on Me as a New Patient. She also used a new cleaning treatment called Sonicare. Then scanned the gumline and bone areas of density in My jaw and tooth roots. :-) After cleaning I met Dr. Frank Ruffino and we discussed the urgent needed 2 - 3 hour appointment to perform one root canal and new crown and replace an old cracked crown with white porcelain too. No BOGO here but thank goodness for good dental insurance and also My Care Credit Card that this dental practice accepts. Put My Money where My Mouth Is ! $$$ Upon Returning, Dr. Ruffino, assistants Brooke and Stephanie helped Me stay calm, relaxed and explained each step and procedure throughout the dental appointment. I received a large novacaine shot to the top left side. The high speed drill was painless plus short breaks in between the Removal of two crowns and cleaning out areas. I was given a nice 30 minute break while the CEREC 3D- Machine created the two crowns based the laser scanning machine used to measure and create them. The laser root canal machine was high tech and fast to remove the roots from the old white gold crown. It was comforting NOT to experience the 1980's old fashion way of a root canal with the drill, dig to pull and painful procedure. Thanks to high-quality care again here with dentist Dr. Ruffino. The process of fitting. measurement of bite was perfect with a tad of a high spot but naturally it can be normal for both crowns side by side. It took 3 days for my mouth to stabilize so the 1st weekend of May was soft foods. I can no longer eat or chew on sticky and hard foods or candies which is nbd. I was put on a steroid and anti-biotic for 7 days as a precaution based on the small infection before my cleaning appointment that I didn't realize I had starting up before the cracked smal andl old porcelain crown. I visited today as a follow-up and both white porcelain crowns are fitted well and adjustment is wonderful plus a another continued great SMILE ! I praise Dr. Ruffino and Dr. Whitford for their dental guidance, support, comfortable office, along with teamwork from staff at front desk to the assistants and the preventive dental care I received. I look forward to being positive and less nervous too at My future visits as well to keep My teeth stronger and for longer! New Office is Located At: 16792 21 Mile Road Macomb, MI. 48044 Phone: (586) 263-1200 www.ruffinodds.com He is accepting NEW patients with Free Sonicare as I had done. Please check out My Photos attached for this New Dental Practice. He also has a location at 51333 Mound Road in Shelby Township. Sincerely and Still Smiling, Karen N. (SpecialK) Macomb

I recently became a patient at this clinic due to the extraordinary work of Dr. Michael Saba. I…read morehad been seeing Dr. Saba at another clinic which has since closed. Dr. Saba is now at Shelby Family Dentistry. Shelby Family Dentistry offers impeccable service, starting at the front desk and concluding with your dental experience. The staff is very professional, very friendly and patient! Having the best dental experience with Dr. Saba and his staff is important to me, as I have had many dental issues in my life. I am currently going through the Invisalign process with Dr. Saba as well. Being in my 60's I felt I was too old for braces. I have been amazed at how well this process is going. Again, I have to thank Dr. Saba who has done an outstanding job with my treatment. If anyone is interested in finding the best dental care, you should call Shelby Family Dentistry.

This is for Dr.Dave only. Highly recommended. Been going there for years. Plus both my children…read morethroughout adolescence and into adulthood. Very professional-nice person!! Beautiful office-class act staff. We love Dr.Dave!!!

From the owner: Providing Dental Care in Shelby Township, Michigan since 1992…read more Providing high quality dentistry including restorations, crowns, root canals, implants, extractions, dentures, bleaching, and more!

Absolutely the worst dental practice. After my 3 last appointments, they have yet to fix the right…read morecavity and have come up with an excuse each time. They try to talk to you like you're dumb and wrong since they can't own up to their own mistake. Previous to these appointments I have sat in the lobby for over an hour waiting past my appointment time to be seen. This has happened more than once. On top of that I've also walked out of the office with a numbed mouth after sitting for 45 minutes for beckwell to even begin working on my mouth, and when he attempted to begin he was on his cell phone with an insurance company. Absolutely unprofessional. After years of coming here as well as my family we will not be returning. Don't waste your time and money here, the only thing he wants to do is waste your time and talk about politics.

From the owner: At the family dentistry practice of Dr. Charles Beckwell in Macomb County, Michigan, all of your…read moredental needs are met in one place. We perform general dentistry, endodontics, cosmetic dentistry, orthodontics, and teeth whitening. Macomb County, Shelby Township, and St. Clair Shores residents and neighbors have chosen our practice since 1987 because of the full menu of oral health services we provide. We also offer two locations in Michigan - a Shelby Township dental office and a St. Clair Shores dental office - to make your dental appointments even more convenient to your home or work. A visit to our Michigan dental office will begin with a comprehensive dental exam: periodontal, tooth by tooth, cosmetic, and occlusal. From there, we will take state-of-the-art digital X-rays, determine what your oral health needs may be, and perform your cleanings, repairs, and elective procedures.

I thought McKinley - Holloway was going to be a great Dentist. Started off good with filling a bad…read moretooth that my original dentist recommend the tooth being pulled and suggested a surgical extraction - I went to McKinley - Holloway she said she could fill the tooth - which I agreed to. Then they did all kinds of procedures that I didn't approve of - thousands of dollars of work was recommended. I told them I didn't approve any of these procedures done. I was given a credit and later had a tooth filled and a different tooth pulled. So the credit I had was used up. I went to a new Dentist this week they did X-rays etc and found two teeth that need to be removed and recommended another Dental Surgeon which I met with today. The charges for the two teeth is going to be less than I paid for one with McKinley. So in closing - the prices of McKinley is way to high and appear to only want to do expensive procedures. Very disappointing. I will say this the Dentist did do a good job as far as the removal of the tooth. Unfortunately the tooth she filled is now one of the teeth that will have to be pulled so I wasted a lot of money having it filled.

All us Dental-Chickens have found a place to fly in and roost! My 84 year old mom lost two front…read moreteeth after eating a pretzel. We saw reviews on Yelp for this nearby dentist and decided to come on in. I am a huge dental-chicken but I will definitely be going here after I witness how they treated my mom. The work was quick, excellent and priced fair. What I really liked were how nice the people were! Every single person that you have to interact with were kind, knowledgeable and understanding. The actual office environment is very inviting & bright with books and artifacts to put you at ease. I found the music to be a bit loud in the waiting room but I'm sure if I said something they would have toned it down. DDS, Ray McKinley wrote a fascinating book; you can read it or purchase it while you are in the office.

I am not sure if I will go here for my implant and possible sinus lift. My dentist recommended them…read morebut I am not sure for a couple of reasons. First, it started in the waiting room with loud, jungle music playing. It made me nauseous and put my nerves on edge. I was told that it couldn't be turned down because the system is all connected. Perhaps the young staff has never heard of radios. You can buy one for each room and put it at the volume and on the station that you like. Second, they automatically included the cost of prp in my estimate. I have had prp on my foot. I don't think it is worth the extra $600 but apparently patients aren't given a choice. I am going to my previous implant dentist for a consultation and see what they say. Money is definitely a consideration since I will be paying almost $6000.

If I could give "0" stars I would! Horrible customer service, even the office managers lack of…read moreprofessionalism, empathy and concerns matched her teams need for customer service training. During the consultation I was quoted one amount, and when we arrived for the surgery I was told it would be another $600. But I paid it, as my daughter desperately needed the surgery. If you read the reviews from the Gross Pointe location, this seems to be an unethical practice of theirs, and the owner uses the excuse that they're a growing company, so errors like this are basically normal! And this kind of response from an owner further explains the reason for the poor customer service and their unprofessionalism. They "claimed" that they couldn't do the surgery because she had small veins, so we were told that the surgery had to be done at a hospital. That was over two weeks ago. And I never heard anything from their office regarding rescheduling the surgery, yet they charged my credit card for the almost $2k payment. Due to Tonya's and Tammy's rudeness, lack of empathy and HORRIBLE customer service today, I requested a refund and I was told that I would NOT be getting a full refund AND I would have to wait weeks before my refund is processed!! Running away with my hard earned money is never an option, so I will be filing a claim with my credit card company, I'm submitting a case with the Better Business Bureau, I'm sending a letter the attorney generals office and I'm filing a complaint with our dental insurance company. Not everyone knows their consumer rights, but thankfully I do!! So let the legal proceedings begin! **BEFORE YOU BOOK AN APPOINTMENT WITH THIS OFFICE, do yourself a favor and read the negative reviews from their other offices...regretfully, I didn't read them until today, and now I'm paying for it!! Horrible business practices and even worse customer service!!