We've been patients at Navarro & Associates for years and have generally had a positive experience…read more In addition to pediatric dentistry, both of my kids have received orthodontic treatment there. Scheduling routine dental cleanings has always been easy and convenient. We decided to keep both children with the practice for orthodontics as well, thinking it would simplify appointments. However, we weren't aware that the orthodontist has limited office days and hours, which has made rescheduling appointments more challenging than expected. Had we known this upfront, we may have considered other options. That said, Dr. Wong has been wonderful and we're very happy with the care he provides. The staff is generally friendly and helpful. The only concern we've had is that the orthodontic assistant who sees my daughter has made her feel somewhat uncomfortable during the last few visits, possibly due to frustration over recurring broken brackets. Overall, we've had a good experience, and Dr. Wong has been a big reason why we've continued our orthodontic care here.

My kids love Dr. Navarro. She's thorough and her staff is very professional. My children feel very…read morecomfortable here. I appreciate them always keeping me in the loop and explaining things in detail. Ambience is super kid friendly.

This place should be shut down!! I wasn't old enough to talk about my experience when it was…read morehappening, but I am reminded of how much trauma he put me through every time I look in the mirror. I saw Dr. Wadden young, I think he put me in my first bar at 7. I had braces for years, they gave me a herbst appliance for 9 months when I was in 5th grade which has left horrible circle bits outlined in my cheeks, and then I had rubber bands so crazy I couldn't open my mouth. I was in 7th grade when I had finally gotten them off, I thought the pain was done. I had moved, and my braces were off I never had to see him again!! (Little did I know he sent a little "fiberotomy" over to my new dentist that cut the fibers around my gums so they wouldn't move back, that dentist had never done one before and said they were abnormal to see done, but my parents waved ahead and that was so entirely painful) That all and all doesn't sound the most horrible, but what I left out was that he also used to hold appointments to lazer my gums without any numbing. I had so many times where they scheduled me in the mornings, alone, before other patients, because I would scream from being in so much pain. Every appointment was painful, truly and utterly painful. My gums were bloody and red after every appointment, sometimes just from molar braces brackets being pushed over and over onto the teeth, then being told to just rinse with salt and water. I was horrified of this man. When I thought I was done I went into another orthodontics office where I moved to get a retainer and the lady CRIED when she saw my mouth. Looking at my history, they were horrified. Back in braces I went because some of my teeth were way up high and the other side was low, for being in braces my whole life and so much pain I shouldn't have had a messed up mouth!!!!! At that time, my parents called Wadden's Orthodontic Office frusterated, and the office settled with them and paid them a grand which went back to braces and said "it's the best they could do". Me personally, between the trauma of those appointments, leading to bad results, it's sparked an entire lifelong battle both in my mouth and mentally, that I will always have to deal with. Do not take your kids here, they can't speak up for themselves. Do not let them take advantage of you, your wallet, or your kid.

Very hard to reschedule and nobody pick up the phone at their office. Doctor not really nice, she's…read morenice before you not sign the agreement documents, after you sign agreement, she treat you differently. Not really friendly and gentle to patient.

It took me a few months on and off to find an office I wanted to go to for adult braces. From the…read morefirst interaction until now it has been nothing short of amazing. Dr sunwoo and everyone in his office is so kind and amazing. They are so patient and really treat you well. Even when dr suggested for me to go the Invisalign route but I chose braces, he was super supportive and made me feel comfortable. Highly recommend this office. I am so so so happy I chose his team. Thank you to dr and his whole team for making the experience so easy and I can't wait to finish my journey to straight teeth!

I rarely write reviews, but I hope this helps other parents. My experience here was very…read moredisappointing. I took my son for a routine orthodontic check-up. This time, they took a panoramic X-ray, but the dentist never came out to update us -- only the assistant said everything looked good. That didn't feel right. I later had another dentist review the same X-rays and found that my son has four wisdom teeth coming in -- something this orthodontist completely missed. At our next visit to replace a lost retainer, the dentist didn't even know about the wisdom teeth until I mentioned it. The financial coordinator, Rose, was rude and unprofessional. I requested a call from the dentist, but he never called back. When I followed up, he said parents must provide a reason when requesting a call -- an unacceptable response from a dentist and business owner. He also said he's so confident in his staff's training that there's nothing wrong with his practice. Unbelievable. Due to his lack of attention to detail and poor professionalism, I do not recommend this orthodontist.

My former orthodontist retired and had transferred over my Invisalign case to dr.Shen. When I had…read moreasked to get my case transferred over to a different orthodontist closer to me, they had asked me to come in for a consultation. I have no idea why I would even need to do that when they wouldn't even be the ones who end up doing my treatment. When I had asked for clarification on thy I would still need to go in they weren't able to give me a response all they said was "that's just how it is".

I've been a patient here for 2 1/2 years and with my time with braces they couldn't even straighten…read moremy teeth. My bite doesn't align my front teeth aren't straight, and when I asked about them fixing some issues I didn't like the doctor wouldn't really listen to my request. My teeth stayed the same for 5 months before I got my braces off with that time they could've completely straightened out my teeth. Before getting my braces off I informed them about the type of retainers I requested and they didn't make them so I had to wait 2 weeks for it to be made and my teeth still haven't shifted back. I am even more insecure about my teeth and will get invisalign soon.

My boys just finished their phase 1 with braces at this office and they had a great experience…read morethere. The office has a room with 2 arcade machines and a hockey table. My boys enjoyed playing there every time before and after the treatment! All the staff and the orthodontists there are very nice and friendly and they are very good with their work. Thank you!

All the staff are wonderful! They are organized and friendly!…read more The clinic is so clean too! Both Dr Woo and Dr Lee are amazing and friendly! They made my teeth looking so fabulous!

​"I recently moved to the area and chose Milpitas Dental Center for a checkup and to replace two…read moreloose fillings. After being told I needed seven fillings, I specifically asked about the cost. I was told 'not to worry' and that insurance covers partial for white fillings. And I just need to pay my portion $579 ​After already paying $579 out of pocket, I returned for a cleaning only to be told I owed an additional $620.50. When I questioned this, the staff blamed it on the fact that they never sent a pre-authorization to my insurance because it was the 'end of the year.' Now, I am looking at a total of nearly $1,200 out of pocket for basic dental work even with insurance. If thats how much i have to pay then how much was the total pre insurance? ​Every visit feels like there is a new 'hidden fee..' the bait and switch. I don't mind paying my fair share, but the lack of honesty and the poor administrative practices here are unacceptable

The office is clean and the staff is friendly! They don't office staff are kind and helpful. I have…read moregotten cleanings, replaced my cap here and I'm very happy with the service I received. The doctors took their time to explain what was happening and how to care for my teeth better. And they are open on Saturday which I find to be so helpful for those with a busy schedule during the week!

At this place, all the people are really good services…read more ESPECIALLY, Ms.DD was really nice to me, she talks friendly and help me translate to my language very clear and detail. Besides that, Dr.Phan, Ms.Thao, and Ms.Janet was help me to change based on my request. And this is a recommend place for you to have a braces. TRUST ME! Hope you guys have a great teeth

I arrived 10 minutes early for my initial appointment. Despite waiting for another 60 minutes, they…read morecouldn't accommodate me.

i have never been a fan of anything associated with dental work, its always been so expensive and…read morepainful until Dr. Wong... I was relieved after my first visit with Dr. Wong! When I first walked into the office, I was greeted very friendly by the staff, they made me feel welcome and at ease, they also did everything to assist me with understanding the paperwork as well as dealing with my insurance information. Dr. wong was very thorough, and explained everything to me and answered every question I had, I could tell from my visit that he had my best interest at heart, where other Dentists/Orthodontists usually insisted on giving me unnecessary visits and expenses...Dr. Wong did none of that... I have to say that coming to this office is one of the best things I have done, I am so happy with my new smile and I would recommend Dr. Wong to anyone who is interested in having Orthodontics . work done..

Dr. Wong is very patient and very caring. He is working on my son's braces and doing an excellent…read morejob so far. Highest recommendation.

Dr. Phelps provided exceptional care throughout my four years of orthodontic treatment. From start…read moreto finish, the entire process was smooth, organized, and handled with a high level of professionalism. He was consistently patient, thorough, and extremely knowledgeable, always taking the time to explain each step and make sure I felt comfortable and informed. I'm very happy with my final results. My bite was fully corrected, and the outcome exceeded my expectations. His team is equally impressive: welcoming, attentive, and highly skilled at making patients feel taken care of at every visit. The office atmosphere is clean, efficient, and friendly. I highly recommend Dr. Phelps and his staff to anyone considering orthodontic treatment.

We are incredibly appreciative of this orthodontist team for being so patient and understanding. My…read moredaughter is very sensitive and has a lot of anxiety, which makes it hard for her to cooperate, but everyone here was so kind and gentle. The whole team made her feel comfortable and willing to participate. The office and doctors are very professional and welcoming--we could not have picked a better orthodontist. Definitely recommend this place!!

I don't usually leave reviews but I was really impressed with the service provided for my daughter,…read moreAmora. The staff are very nice and I know my daughter felt comfortable because she didn't cry at all and she followed whatever the staff tell her. I also like that they offered reward for my daughter after being seen which she really liked. I also think that the play area helped her calm down and felt like it's a safe space. We will come back again!

We recently are new patients to Silicon Valley Pediatric Dentistry! We started coming here because…read moremy daughter needed braces and then soon after moved all of our family's dental care here because we were so impressed with the staff and the facility. I really appreciate how efficient and thorough the staff is when scheduling appointments and during our visits. They are so well staffed that things work like a well oiled machine. One of the best things is being able to get appointments after school so that I don't have to take any time off to get my kids here. At our old dental office, only morning appointments were available and it was super inconvenient for working parents. Want to give a special shout out to our dental hygienist Kevin who did a great job today and our orthodontist Dr. Janice! I'll always recommend SVPD!