I've used them for lawn sprinkler service and repair for the past two years. They've been very…read moreprofessional and have been able to make some needed repairs and improvements on an older system to keep it working. I've been very happy with their responsiveness and pricing.

Never return phone calls and blew off appointment, so now my lawn is burnt and I had schedule a…read morefertilizer appointment the day before he blew me off!!

In 2020, Jonathan Fahey (dba as East Coast Outdoor Living) submitted a beautiful design for our…read morepool, promising that it would be ready by the summer of 2021. Two years later, we sued him, with the court awarding us $61,000. What happened? Basically, he disappeared. The pool was dug and "shot" but not finished with Pebble-tec. Water, salt, the salt cell and control module for the salt water system, the handrail, the pool cover, and bluestone over the pool cover trench had not been installed (to protect children, we had to construct a barrier around the trench); the pool lights were not connected; the heating system compressor did not work; heating system wiring needed to be repaired; construction debris had to be removed; and caps were missing from the fence posts. Fahey had not instructed us on how to program or operate the controls, registered the heater and filtration system with Pentair, or given us warranty information and manuals. Finally, he installed a discontinued filtration system. The pool was finally finished enough to use in 2023, after we froze his bank account. Although he promised to replace the compressor, eventually Pentair had to do it. The repairman told us the controls had been set to work 24 hours a day rather than the 12 he recommended because of our pool cover, doubling our electricity cost, halving the filtration system and heater's life, and probably causing the compressor and wiring to fail. We still don't have a handrail. We do have a new pool service.

Very dishonest company. They setup an account at our store to buy products for one of their…read moreprojects. Strung us along for 8 months on payment, still chasing them.

After having a sprinkler closing service last fall, I received a bill months later. I tried to pay…read morethe bill with a CC. I could not reach anyone. Finally, I was able to get in touch with Dan mid-March. He said to take care of the bill in April when he returned from Florida. I explained I needed some work done. He said he could handle it when he got back, and to call back at the beginning of April. When I finally got in touch with him today after trying for a month, he told me to keep the money, and he didn't want my business. I am dumbfounded by his response. It was a completely different conversation. As a local business owner in Rhode Island, I cherish all my customers, but I'll take my business to someone who wants it just like he said I should.

Last year, 2019, I received friendly prompt service. This year, after calling and emailing for 6 or…read moremore weeks to set up an appt for a sprinkler flush I was told that "I could always call someone else, because we're not begging for work." So yes, I will be taking my business elsewhere and I'd recommend for you to as well.

They came out on time for a winterize sprinkler service. Easy to set the appointment up and easy to…read morepay online. Spent extra time showing me where my shut off valve is and I'll be using them in the spring!

After than a less than stellar encounter with another company we contacted BC Irrigation. Couldn't…read morehave asked for a better experience. Immediately responded. Clearly an expert. Friendly and easy to work with. Fair pricing.

Terrible and he has an excuse for everything. I had an inground sprinkler system installed by Joe…read more After it was installed a lot of the lines had come to the surface. Joe reburied them, and my landscaper buried them again when they reappeared. I had my lawn aerated in the fall and expected a few punctures but ended up with at least forty throughout the entire yard. I waited for weeks for Joe to show up to fix them and when he did show up it was at 5 PM when the sun was getting ready to set. He said that he finished the back yard although he hadn't and didn't touch any in the front yard. I waited several more weeks for him to return and when he didn't I decided I'd fix them myself. The lines I fixed were buried an inch deep. Certainly they should be deeper. I called Joe again to see when he would be back to finish repairing the lines and to close the system. He came by, again as the sun was setting, and closed the system but did not finish the repair of the punctured lines. He said he was too busy to fix them and that he'd be back when he finished closing everyone else's sprinkler system for the winter. He never returned. As I turn the system on this spring and begin repairing Joe's shoddy work I felt it was necessary to warn others, I wouldn't recommend Joe / East Coast Irrigation for anything. If I could give zero stars I would.

Horrible. took my lawn mower there over 2 months ago and its still not ready. he stopped taking my…read morecalls, when i call him from another number he claims hes busy and will be calling me back...then he ghosts me.His reviews are so bad he actually had to post his own 5 star review on google to boost up his ratings haha check it out.

Every year we have them blow out the lines for winterization. We always request a courtesy call…read moreletting us know when they are coming. Yet every year, they just show up unannounced. Usually, it's "Oh, we were in the neighborhood so we thought we'd just come by." When we say we need to know they're coming so we can unlock the gate to let them into the back yard, they say it's not necessary, they'll just jump the fence. Gee, that's comforting. Today, someone showed up unannounced, again. I asked if my husband had been contacted because I didn't get a call and it was, "Oh yeah, I'm sure they did because they always do." I called my husband while he stood at the door, and once again, no call. I told the man while my husband was on the phone no contact was made, his expression turned irritated and then "Crap, now what do I say?" So unprofessional and they raised their prices.

Charlie and Josh the owners are great! Very helpful from installation and always respond when I…read morehave questions on how to operate the iPhone app. Josh (sones owner) always replies back when I have further questions and even came all the way from Warwick to just show us how to program the system. We are glad to go with the company from initial meeting, submission of proposal are well detailed and listens to us. They also introduced the cedar or anti bug being incorporated with the sprinkler system which is the best decisions we made we can hang out by the pool and not being eaten alive by vicious mosquitos and we noticed our dogs don't have any fleas on them even they played the whole day in the backyard. I highly recommend this company for irrigation system. Price is reasonable than others