I've had really good luck working with this insurance agency. When we moved here last year, we…read moretransferred all our policies, and that was a seamless change going from our old State Farm agent to Brad. Since then, we have added a few more cars on and it has always been a quick phone call. Overall, I'm happy with the interactions I've had with everyone at this office.

I have been a customer with Brad Linnell for the last 5 years and can honestly say I have never…read morebeen more unhappy with something in my life. I didn't have any problems with them until I actually needed things done, such as changes in address and insurance on a different item. I received multiple calls a month or so later confirming that I still lived at the old address (I had put in a formal change directly with Brads office), and wanting to know whatever happened with the home I was going to purchase (I had purchased it already and spoke with a woman from that office who confirmed that she got all of that processed.) In Brad's defense he was not a part of these phone calls, but was a part of the cancelling phone call in which he got a very snotty attitude and hung up abrubtly. This was suppose to be a professional. GO ELSEWHERE.

Me and my parents have been with Shane for YEARS, he's always been great with us, and made working…read morewith him and his office a breeze. I'd highly recommend this office to friends and family. And anyone who needs an agent he's always been there. He will also Always work with you to get you rates that work for you.

I found being insured with this agent unsustainable. They do…read morenot answer their phone and I had nothing but problems with them. For example, I couldn't even get them to simply give me proof of insurance to have in my car after paying for the upcoming 3 months. They could manage, however, to call me numerous times to try to argue (with irrelevant information) about it . It was just ridiculous. I felt if I couldn't even rely on them to send me a piece of paper without a hassle I certainly wasn't comfortable having them as my agents if something more serious were to occur. I've since changed to AAA where they answer the phone, the agent is very professional and helpful and my rate is lower too.

Heather was fantastic in helping me and my husband out. She went above and beyond what anyone has…read moreever done for us. Thank you again Heather

Was on my way to Medford. When my Ex , got a text. That his auto insurance was cancelled. So I said…read morego to the Insurance Lounge! Great advice!! They hooked him up in under an hour! Highly recommend!

This office is absolutely amazing! All of their staff are incredibly helpful and fully supportive!…read moreCatherine Kuntz helped me figure out some details of my policy, she was so kind, she listened to me spew my chaos situation, and was more then willing to help. In the end, she gave me additional details and made me feel heard. She was very sympathetic to my situation. I would recommend this office 100% and if you need anything, you can reach out to Catherine Kuntz at Russ Wimmers office off of Barnett Rd!

Other than my recent 18 1/2% increase on home owners policy, and 24 1/2% increase on auto policy…read morewithout any claims or tickets, I've had car insurance for the last 45 years. I'm used to 5-6% increases and a friendly relationship with my agent. The friendliness is gone, and now it's just money, and no matter the amount, it is never enough. I forgot to include this. "Like a Good Neighbor", State Farm is where?? In my case Michigan, while I live in Ashland, Oregon. First home owners claim (2023) going back to 1990, many companies. I got zero help from anyone except the receptionist at Russ Wimmer's office. The adjustor in Michigan answered the phone sometimes, and sometimes even returned my calls. I was lost, lost and lost. I put my faith and trust in Joanna Rufo of Swept Away and wound up paying over $11,000.00 while my deductible was $5,450.00? Didn't get a penny back in small claims court and didn't get much of an explanation from Russ Wimmer. Why am I still with State Farm?

This is the best insurance broker in the Rogue Valley, hands down. Friendly staff, especially…read morePeggy! They will use whatever contact preferences you prefer also, like email. I've had no problems, ever. Whenever I feel like I could get it cheaper, they re-run things and switch me to someone else. Very happy!

Jay Rapp only knows how to scare his clients. So much so that I refuse to call or deal with Jay…read moreRapp again. Told me a girl my age lost 10 of thousands of dollars because she let her boyfriend drive her car. Like okay buddy that's not me. But thanks for projecting that experience on me. I would shop for insurance by yourself. Don't call here.

Just had an event laugh at my question, very unprofessional since my question was very legitimate,…read morethen call back and just got more excuses to avoid getting their friend in trouble which it's joule not being a big deal if they would have just listen to my request and have just move forward with it, just as simple as that rather then trying to excuse it and made me feel worst then comfortable that my account it's in good hands which I don't at this point.

Great Service, Rob Swallow is awesome for my personal insurance, and Reggie Jones is great for…read morehealth coverage. I have the best coverage for the best price. Highly Recommend!

I can not say enough about Oscar and his staff about how nice caring and there for you that they…read moreare. So caring and kind. Love this State Farm Family. Thank you for all that you do for me and my family.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: OR-3000355693

My parents had a pipe break in their house last night about 9:30pm. We called the home insurance…read morecompany this morning and Base One was the contracted company selected by the insurance company to contact us. Greg called us in about an hour from when we hung up with the insurance company and said he was on the way to our location. Greg came in and was willing to listen to what we had done so far and asked questions. He was concerned about keeping the house clean while he was here. After he determine what and where the issue was he quickly fixed the problem. He was very professional and was focused on getting the problem solved ASAP. Turns out that in order to access the broken pipe he had to cut into the wall. He did a great job on cleaning up the mess afterwards. The drywall repair is not part of the insurance package so he left a great rough patch for us to fill and paint. After the work was complete he was willing to share some things about the plumbing system in this house that could be potential problems in the future. This problem was known by us due to other neighbors having similar issues. He was not telling us this to create additional work for himself but as advice for the future. Thanks Greg for getting the water back on and running, the showers felt great and it was nice to be able to flush the toilets. Thanks Greg.

I've owned my home for about a year and have had many tradespeople in and out during that time…read more This is the first experience I've felt compelled to write a negative review about. Greg was assigned to my service request and did arrive on time. However, his overall demeanor was unfriendly and unprofessional, especially for someone in a customer-facing role. Shortly after he arrived, my daughter experienced a sudden medical emergency--a seizure, her first ever. I was in the next room calling 911 while emergency responders arrived. It was an extremely stressful and urgent situation. I have no doubt he could hear me screaming her name and calling emergency services. About 10 paramedics came stomping down my short hallway. It was quite the commotion. Before leaving with my daughter in the ambulance, I briefly let Greg know he could continue the work if needed. His response was: "Make sure your dogs are locked up. I don't want to be bit." My dogs were locked up when he arrived and he knew that. Given the circumstances, this felt incredibly lacking in awareness and basic human empathy. I understand safety concerns, but the timing and delivery of that comment were inappropriate. I rarely leave negative reviews, but this experience stood out for all the wrong reasons and this guy shouldn't be entering any one's home.

I have used Agent Ed Kahut and Family Insurance for many years. Ed has always provided exemplary…read moreservice, finding the best buys, and advising on the best coverages for my needs. I would recommend him to anyone. The only reason I am not giving him a 5 star is phone availability which is sometimes a little slow, but that is tolerable when considering all the money he has saved me over the years.

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