I found Josh's Appliance Repair through an online search, wanting to use a local business. I made an appointment, and a day later was called from California with the need to reschedule. When the technician arrived for the repair, he walked in, did not ask a single question, and said 'we need to replace your water valve and icemaker'....our icemaker had quit working.
After I asked some questions, he gave me a quote on a price for the parts and labor. While he was waiting on the phone, I looked up the prices and found them for 1/3 what he quoted.
When I asked who he was working for he said a company in California. I asked him I thought he worked for Josh's Appliance Repair. He said he had never heard of that company, that he subcontracted to the California company.
So much for 'hiring local'. read more