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    Joshua D. Pollack, MD

    3.4 (5 reviews)
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    Valley Allergy Care - Dr. Eric J. Schenkel, MD

    Valley Allergy Care

    1.0(2 reviews)
    7.2 mi

    Terrible customer service. The doctor is nice, but the office is very disorganized and not helpful.read more

    The young girls that work in the office area are incredibly rude. If it were not for the quality of…read morecare I receive from the doctors and the nurses, I would have left!! I had issues with a referral and they sent me a bill of $2000.00. I said I would clear up the issue and get a referral to take care of the missing dates. The one girl said its my responsibility to make sure my referrals are up to date, and I said I know that. I get my referrals updated every three months. She said well, they can only go back so far. As I am on the phone with my primary getting this girl an update, she says, go back out to the lobby while I take care of this customer! I was like, wow and the nurse on the phone said, oh my God I cant believe they talk to patients like that. It was embarrassing. So, I stepped out and the other girl asks what I want. So I tell her I need to see the referral #. She hands me the papers. I lean on the counter to write the dates out as the first girl said she couldn't read them, and the second girl says, can you step aside so I can help the next patient. I said im done im just waiting to give these back to you. And again, the nurse on the phone with me heard that and said that was rude. The nurse on the phone asks why they can't look up the referral on the system? I said I dont know. Every time I update my referral I have to ask you to fax it. Additionally, the first girl said I could go get it and bring it in. Why the heck should I, the patient, have to do that? I'm doing my part. Im calling to update the referrals. If they aren't happy doing their job, they should quit and go find another one! The next time I come here to see the doctor I plan to let him know how I was treated. The best office person they have is Melody. The woman is fantastic and extremely polite even in a crisis. Those two young girls should learn from her.

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    Valley Allergy Care - 3101 Emrick Blvd., Bethlehem, PA 18020

    3101 Emrick Blvd., Bethlehem, PA 18020

    Valley Allergy Care - Valley Allergy Care

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    Valley Allergy Care

    Joshua D. Pollack, MD - earnosethroat - Updated May 2026

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