I was calling to cancel my Friday appointment but no one picks up the phone so I left a voice…read moremessage. The next thing I know, they returned my call but I was busy at work so did not pick up. They ended up cancel both my Wednesday and Friday appointment because "I did not respond their call within one hour." I have been seeing PT at this place for 20+ times and this is how they treat their returning patients. I called numourous times but no one picked up the phone. They have bad customer service and do not treat their patients properly Edit: the employee contacted me and ensure me similar situations will not happen again. I change my rating because that promise

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

So I had a procedure does on the 19th Feb, to Feb 20th, and must say the staff were professional,…read moreunfortunately I had to come back on the 20th, for shortness of breath through the 23th for an other procedure and the staff were so professional knowledgeable and on their toes great job San Jose Regional medical center, watch out V.M.C. we have some new Sheriff's in town "Medical Staff"

I was involved in a car accident on Feb 13th. I had to be brought in by ambulance and be admitted…read morefor a few days. My go-to hospital is O'Connor, and I was first transported there first. But because my internal injuries were so severe, I had to be transported here due to this being a trauma hospital. I was so impressed at the staff and hospital. I've never been treated so well. It made being at the hospital not so bad. The nurses in the ER were outstanding! Literally the nicest nurses. And so on top of everything. The doctors were great too. Very thorough and down to earth. Everyone was great except for one phlebotomist on my first night. I was extremely grateful for the treatment and high quality of care I received there. Heaven forbid you should have to have a hospital stay, but if you do, hopefully you can be brought here.

This review is for Guillermo. As I get older, it feels like…read moreeach week brings a new ache or ailment, one week it's my knees, the next it's eye strain, then my back, and it goes on. Whenever I see Guillermo, I leave feeling like I'm 30 again. He is incredibly experienced and truly gifted at acupuncture. Not only is he skilled, but he is also a caring person who really knows what he's doing. His treatments are both effective and comforting, and I always feel renewed afterward. Thank you, Guillermo, for giving me back my energy and quality of life each week.

Great service, knowledge and beautiful place. Would recommend. I did electro acupuncture and…read morescheduled another appointment for myofascial release work.

Went in for a consultation because I have a herniated disc. My appointment was at 1 but i wasn't…read morecalled in until much later. Dr Wong however, provided me a lot of information and ways to naturally improve my disc rather than throwing me into the surgery option which i greatly appreciate. When talking about the exercises i did prior to my disc, he knew exactly what caused it and told me which exercises to stop.

I am writing to express my outrage and deep frustration regarding the treatment I received from Dr…read more Wong's front office. I have a confirmed wrist fracture and urgently need an appointment with a valid referral from my PCP. When I called, Fendi, the receptionist, asked numerous routine questions--my date of birth, where I had my X-ray done, and other basic information. I answered every single question thoroughly and respectfully. Yet after all of that, she flatly refused to schedule me, without providing any legitimate reason. What is absolutely unacceptable is that she completely ignored my request to speak directly with Dr. Wong. Instead, she repeatedly told me to find another doctor because she "didn't like me." That statement is beyond unprofessional--it is outrageous. Since when does a receptionist get to deny a patient medical care based on personal feelings? On what authority does she make medical decisions on behalf of the doctor and override a legitimate referral? I am not calling for a casual consultation--I have a fracture. This is a serious medical issue that requires timely treatment. Because of her refusal, I had to contact my PCP's office again, only to be told that it will take another 1-2 weeks for insurance to approve a different specialist. That means unnecessary pain, delayed treatment, and potential complications--all because one front desk employee decided to let personal bias interfere with patient care. Fendi, if you are reading this, I sincerely hope you reflect on the consequences of your actions. Patients seeking treatment are often in pain and distress. To deny care without justification is not only disrespectful, it is irresponsible. Dr. Wong, I strongly urge you to address this issue immediately. There appears to be no way for patients to bypass the front desk to reach you directly, which makes this situation even more troubling. No patient should ever be denied medical attention because of a receptionist's personal opinion. Experiences like this explain why your office has received such poor reviews online. I am beyond angry. No one deserves to be treated this way when they are already suffering and in need of medical care.

Ive been coming here for about 5yrs and Dr,Torrano has taken care of me every single time. Ive been…read moreto other places where the Chiropractor can't adjust me due to my size (hefty 280lb) or lack of power he gets it done every time. Hope this helps.

Has it been 10 years? Or maybe even 15? Can't say for sure but I've stayed with Dr Torrano through…read morethree of his clinic moves. I suffer from chronic back pain and I leave the clinic feeling better every time. Off the subject, I was sitting in his waiting room once and his receptionist was quietly mentioning to the doctor that a patient of his has medical coverage that had expired and the new coverage wasn't in effect yet. Dr. Torrano's response: "Schedule him. We can't have him suffer while he waits." ... Now, that's medical care that inspiring. Thanks, doc!

Dr ido took really great care of me he was quick and the adjustments were amazing I had so much…read morepain built up and it's been a couple days I still feel great dr ido definitely is knowledgeable I explained my pain areas and just feel so relieved 10/10 . Office experience was amazing Daniel at the front desk was very friendly and easily helped me set up everything so I can come back in.

Highly recommand Dr Andrew , very gentle and professional . He cares about each position he did to…read moremake sure you are aware .

It's day 4 after Arthoscopic shoulder surgery for multiple tendon tears/issues. Great staff at…read moreSurgicare. There was no post-operative bruising, swelling or significant bleeding, and recovery has been surprisingly fast. Minimal pain and I could stop the narcotics on Day 2. (Still sleep elevated at an angle and make use of a sling). I highly recommend Dr. Stidham.

I visited Dr Stidham when my right leg was visibly thiner due to knee pain. I also had two rounds…read moreof cortisol injection that wore off after 6 month each time. Looking at my x ray he showed me that I needed knee replacement surgery. His office scheduled the surgery very fast. I started walking in the first week and after two month of physical therapy I am starting my afternoon walks regularly. The whole experience was amazing. His office was very helpful with all my requests and the visits after the surgery were very informative. The ohysical therapy was also essential and very helpful. I am 70 years old and I recommend Dr Stidham for knee surgery.

Dr. Jamie is a compassionate chiropractor who knows how to address my issues effectively. She is…read morevery sociable and enjoys engaging in conversation, so if you appreciate that, you'll be quite pleased with her. Her current office is conveniently located in the back of her house, which her husband built for her. She's easily accessible and responds promptly to text messages.

She is such a great chiropractor and born to be on this profession. Her empathy with her patience…read morehelps the treatment process and makes you feel better. She is very friendly and caring person. I LOVE MY CHIRO.

My mother was taken care of here during a two week post-surgery stay after breaking her hip. I…read morecouldn't be more pleased with the level of care that she received while in treatment here. Everyone, and I mean EVERYONE that I interacted with was so kind. My mother was treated with dignity and respect by all the staff assigned to her case. I visited my mother every day and witnessed a wonderful team effort-Nurses, CNAs, LVNs, OTs, PTs, case managers, kitchen and custodial staff-everybody that I interacted with were helpful, patient, and did their jobs with a smile. Even staff not assigned to my mother's case would pop into her room and check on her. The Director of Admissions spoke with me several times and each time I felt confident that my mother was in the right place. I cannot state enough how happy I am with the care that my mother received, the expertise with which it was given, and the wonderful attitudes displayed by everyone. The facility itself is quite clean, and there is ample parking provided you visit after 3:30 (when staff start departing). There is a large physical therapy room that is fully staffed and equipped. Residents have the opportunity to participate in daily group activities (which my mother did). Dietary requests are also given consideration. Communication between the staff and me was excellent. I was kept informed more than adequately. When it came to discharge my mom I was so relieved that many after treatment details-prescriptions, follow up appointment, arranging of home health care-were handled for me. My mother is very happy with how she was treated by everyone here and I am so glad that Canyon Springs was our choice.

Highly recommended!! Shout out to Rolly's team, nursing team, PT/ OT and all the staff who's taking…read morecare of my grandma right now!! For faster recovery of your loved ones, I highly recommend Canyon Springs! They are very deeply committed to their work and dedicated to providing the best care for their patients! Many thanks for all your assistance and support!!

Trust Doctor Stidham, he is really a very good doctor, very good surgeon. The reason I firmly and…read moresurely that he is one of the best because I just had hand surgery 2 months ago from him, and I wait for 2 months to be sure that my hand gains all the functions and perform normally. First off, I am medical school student so I know how hard and complicate hand surgery is due to complex and sophisticate moves of your hand. So I was doubt and bit worried choosing orthopedic surgeon. And now my result is amazing! Second, I observed doctor Stidham at the surgery center before my surgery. Everyone (nurses, doctors, med. assistants) in the pre-op room knows him and greet him very friendly. He must be a good person first so that everyone will treat him that closely and friendly, second he must be a good surgeon so that those doctors gave him that respect. I read lots of reviews about the office where doctor Stidham is working at before calling to make my first appointment. There are a few reviews that really made me worried. But now, after seeing doctor Stidham and had surgery done by him, I guarantee that doctor is the person to trust. Doctor Stidham told me that I will gain about 80% of my hand function after the surgery, and I wait 2 months to check, and now I can say my hand gains way more than 80%. So happy that I made the right decision.

Staff are caring and supportive. Dr Farr is awesome and fun to talk to and loves his work an dcares…read morefor each patient. My experience was hip replacement surgery.