Coworkers and family had noticed my eye was red and getting wors. Called JFEC and Dr Ortega got me in the same day. After a thorough assessment she confirmed the eye was damaged but would heal itself in about 2 weeks. Thank you JFEC for getting me in on short notice and alleviating fear from my situation. read more

I had a very disappointing experience with this office. Their pricing and policies are not transparent, and it feels like they're more focused on collecting fees than taking care of their patients. I had already paid the $190 contact lens fitting fee, but when I called to schedule my follow-up appointment, I was told I would have to pay the entire fee again because I had missed an internal deadline. This deadline was never clearly communicated to me. They left me three voicemails, including one just last week, simply asking me to call back to schedule. At no point did they mention that if I didn't call by the end of the week, I would lose my fitting and be required to pay another $190. I work in healthcare myself, so scheduling appointments isn't always easy since I work the same hours they're open. If this policy had been clearly explained from the beginning or mentioned in the voicemail, I could have planned accordingly instead of being blindsided by another fee. After reading other reviews, it seems I'm not the only person who has felt that this office prioritizes money over patient care. Unfortunately, because of this experience, I won't be returning and would not recommend this practice to anyone looking for transparent pricing, clear communication, and patient-centered care. read more

While we've had good experiences with the doctors themselves, I feel like the office is very poorly run. One experience in particular that stood out to me was when they sent texts and/or emails confirming my kids' appointments, but then cancelled the appointments without telling me when I didn't confirm back. Very strange. Not a good way to run a business. If a customer makes an appointment, keep the appointment. I never received texts or emails asking me to confirm anyway. On another occasion, they cracked my spouse's frames trying to put in new lenses, and then told my spouse that he needed to buy new ones because they are cracked. We had to really explain to them that they, in fact, are the ones who cracked them. Just a really poorly run business, in my opinion. read more

Never confirmed my appointment and then billed me for not showing up. I should have read the reviews before going to Joy.

They pushed me to go to a specialist for a strange reason. Waste of time and money, nothing was wrong as I suspected.

This place is very difficult to deal with. I had to get new contacts and without telling me, I had to pay a contact lens fitting. They should have warned me beforehand rather than after. I later learned my insurance covers the contacting fitting fee. a year later, my prescription was about to expire, so I'd need a new prescription and I wanted a diff pair of contacts. This time I asked about the contact fitting fee and the lady said i'd have to pay out of pocket (without her even checking what my insurance covers). I had to let her know my insurance covers it. Anyway, after I hung up, my wife said "Man she is rude. This is the second time she gives you attitude." It was at that moment I started looking elsewhere and found dream works vision, where I'll be going from here on out. Customer service will win and lose you money.. Just like everyone else has said, watch out for those fees. They will not tell you until it's time to pay. read more

I wish I had read online reviews before I went to Joy Eye Care so that I could have avoided the emotional pain and expense I endured a few years ago. I held back from reviews after my visits, but feel I can't any longer. First, they are too expensive, and they made me come back on a separate visit to finish the exam. Then I was rushed to pick out glasses at the end of the day by Dr. Bates with the rude comment of "they're just glasses". The worst part was that Dr. Bates treated me very rudely and unprofessionally during both exams. I went home and cried. I have never been less than kind to any doctor and was shocked at what she was saying to me. I told her how her comments had hurt me after the first visit, and she apologized and hugged me, but then she proceeded to be rude again. I've never had any experience like this from any medical person in my life. I went to her because it was close to home, but not anymore. I have happily returned to my former ophthalmologist in Keller who has always given me great service. read more

I stopped using them but my daughter still does and I'm making her change. joy eye care is outrageously priced and very deceptive. i recommend not using them read more

The front desk staff is horrible. They have no customer service skills. And they don't seem to know how to work with insurance. This place is also incredibly expensive. Even with insurance I walk out spending over $200 for just an appointment. We will be moving on to a new eye doctor. read more

My wife and I scheduled an eye appointment for the first time at Joy. We had just an eye appt. And did not purchase any contacts or glasses. Weren't pushed too either as I know sometimes optometry places tend to try to sell you stuff. Not here thankfully The staff was pleasant enough, and we were pretty promptly seen. I like how they have an option to do all your paperwork online before your appointment. What a time saver! We met with Dr. Lee who was very professional, informative during the visit for my wife and I. From what I gather they are using some fairly great equipment in their facility. A lot of the eye technology they were using was Zeiss. If you know that name it's cause they do a lot of stuff with lenses amongst other things. Very high quality. Thank you Dr. Lee for your kindness and professionalism we really enjoyed our visit. read more

Bought some eclipse viewing glasses from Joy Family Eye Care. Looked at them later and they not only had no ISO stamp, but a quick search on the manufacturer showed that there are multiple counterfeit and fake glasses with this company name on it. I am shocked that an ophthalmologist would sell a product with the potential to cause harm to their patients without vetting the company or doing the basic research on them. Will be returning them with the expectation of a full refund. read more

Would not recommend this place to anybody who values there time , they overcharged me without telling me what exactly I am paying for , They are scammers and my prescription is way off , nothing good from this place read more

Decided to try this place to give more money to small businesses and I'll be headed back to big business. The Doctor is cool, the staff is not. 1. There are hidden costs, my insurance covers the exam but there are other "tests" they do that aren't covered. These are "mandatory". Pay attention to the walls where they have them posted as well, its not obvious. 2. I ordered a pair off frames & lenses from their optical center. After a couple weeks I called to check in. At this point they notified me the lenses had broke and they had to start over again. When I asked why I wasn't updated, they stated "It's still within the two week timeframe". 3. My lenses/frames come in. The lenses aren't the color I ordered. I brought this to their attention and their remedy was to pull the "showroom frames" and replace the lenses. I did not agree with this method and that's where it went south with the technician. I asked to speak to a manager about the customer service aspect. She agreed service could be better. 4. My new frames come in....guess what? The lenses don't fit. I'm told "we need to order more frames". At this point I'm really upset because I take off work to come here. The technician's response, "well you could have the showroom frames but you turned them down". People, if you purchase a product from any big box store, you expect to get a new unopened product not the floor model. I ask will they consider ordering both frames and lenses to prevent the same thing from happening. After the technician speaks to the manager, she agrees to order two frames. The Staff culture is apathy. They simply does not care about customer service. Back to the big store I go. read more

For those ever in need of a good eye Dr...I've been in glasses since I was 2 so I consider myself an expert in this matter. Myself and my family have been patients of Joy Family Eyecare for years. Fast forward a couple years ago, Dr. Bates listened and looked and referred me to a neurologist bc she thought I was high risk for a stroke. Not 3 weeks later (and before getting to neuro) I had a stroke. The week before last I went for my routine check up and "floaters". I saw Dr. Delgado and she spent what I felt like was forever (thoroughly )looking and referred me to retina specialist who got me in only days later (today) because she felt like she saw an abnormality. The specialist today said I do in fact have a retinal tear and a small hole and we will be doing surgery asap. This is twice in a couple years that their time and attention has saved me and/or my eyesight. They also have all of the necessary equipment for my special Neuro exams from my stroke so I don't have to go elsewhere. 100% I recommend them from the techs to the Drs. I've seen and just want to say thank you to them for what they have done for me and my family. read more

They are constantly texting you and sending you emails to try to sell you contacts.. I have received texts multiple times a week. The doctors also try to sell you stuff and don't care about your actual well being. They cancelled my appointment because I didn't respond to one of their texts. They never called to remind me about. It was an overall horrible experience and I do not recommend this place. I have never experienced an eye doctor like this before. read more

I went to Joy Family Eye Care today for the first time. I was really impressed with the way Dr. Brandon Lee explained my examination so thoroughly that I learned so much about eye health and prevention. Recommend Dr. Lee to anyone looking for an eye doctor who takes the time to explain and inform. read more

My family has been coming to Joy Family Eye Care for years. Last year was our first encounter of not being too happy. My husband had a contact exam that costed much more than years past. Not just a little amount.... a large amount. I made my appt a week or so ago. Just a regular eye exam. I felt comfortable with the COVID precautions. I went thru the normal tests (or what I thought were normal). My prescription changed a little, I went to check out frames. I picked two and asked for an estimate. Almost $500 for one pair of glasses. I said that I would like my printed prescription because I may order online. So I go to checkout, get my prescription and was charged $45 for a retina exam. I do not recall authorizing a test for an extra exam. Watch for hidden tests they will do. My second problem was when I got home I looked at my prescription and saw that the PD (pupil distance) was not on the prescription. I called the office, identified myself and the purpose for my call. Immediately I felt unwelcome for my question. I was placed on hold and the female on the phone said that number is only recorded if you purchase glasses from us. I explained that my previous glasses were purchased from them could she look back at that prescription. I was placed on hold and told that when ordering glasses, the person just writes that number on a post it note and and sends it in with the frames. She was short with me, unwilling to assist me and had tone in her voice. When I was in the office she was very pleasant. I think because I indicated I would probably order online I was not welcome anymore for questions. I ended up going to zenni and ordering THREE pairs of glasses for $201. I'm all about supporting family owned businesses..... until I am not welcome anymore. And after my family being patients here for minimum 10 years.... I would think they would want to keep us. But hidden charges, attitudes etc...... I'm sure someone else would prefer our business for our next eye exams! read more

Very happy! Joy was a referral. I called because I injured my eye and she got me in immediately. Very informative, and listened to everything I had to say. Plus, she made me aware that my health insurance would cover the majority of the cost; with the exception of my deductible; which was a bonus as I just assumed it would have to go under my eye coverage which doesn't cover much!! I drove just less than an hour for this appointment and will continue doing so. She seems to be a very popular office with all ages..... read more

Joy Family Eye Care - Emergency eye appointment! Meet Tonya, the front desk coordinator guaranteed to make you smile - Optometrists Near Me - Haslet, Texas

I am so excited that I made the switch to Joy Family Eye care. I saw Dr Bates and her professionalism coupled with her bedside manner and attention to detail were amazing. I felt very welcomed and like they wanted me to be there. Betty, Dr Bates Tech was super friendly and knowledgeable on her own accord. While I didn't get the names of the ladies at the front desk, they were very friendly, quickly go my insurance scanned and forms into their computer. Gail, the lady who helped me pick out and measure my frames was very kind as well. Clean and Covid Safe! The whole staff has been vaccinated and I find that awesome! read more

Worst doctor of all time. She takes forever and staff is very unprofessional you'll walk out spending more than what you wanted. They don't train their employees properly and you can tell read more

My family has 4 glasses wearers - 2 adults and 2 kids, 12 & 8. We've been visiting Joy Family Eye Care for two years and each of us are on our second pair of glasses from them. They process our insurance quickly, and help us find the best glasses to maximize our insurance benefits, while limiting our out of pocket expense. My 12 year old son has also had to have warranty work done on both sets of his glasses because of all the sports he plays. Joy has honored both warranties with no hassle at all, and fixed or repaired the glasses at no cost to us. These are honorable people that have taken excellent care of my family when it comes to our vision. I highly recommend them to anyone in the area. read more

I have been going to Joy Family Eye Care since 2012. Always received excellent service and the friendliness of the staff is unbeatable. Previous exams have been done by Dr. Bate. She is extremely knowledgeable and gives a very thorough exam. This year, I saw Dr. Kenney. She was excellent as well and also gave a very thorough exam. Ashley helped me pick out the frames I wanted and Gina measured and figured out the lenses I needed. I highly recommend the Blu Tech night lenses for those of you who have difficulty with the brightness of headlights when driving at night. All in all, a terrific experience! read more

Our family had a wonderful experience with Joy Family Eye Care. The staff and Dr. Bate were very professional! Dr. Bate did an AMAZING job getting my 11 year old in contact lenses! She also took fantastic care of me during my annual eye exam! Highly recommend Dr. Bate and her staff! read more

Beware that your bill even with insurance will be high. Never in my life have I been overcharged like I was here. I guess that's what you get for trying to support a local business. read more

BEWARE: Know your benefits before you go in. Even if you call asking what the charge will be, they will add extra charges onto the bill. They even admitted to forgetting to tell us about the charges. read more

My son has autism high functioning has been a patient here for the last two years with no problem, and today the day before his 3rd appointment I was called and told they feel he needs to see a specialty doctor because of his autism even though we have never had issues in the past. Oh and also due to insurance, it was overbooked even thought it had been booked over a month ago. I have no words for this. read more

for the most part i enjoyed my visit, the doctors there were very nice and explained everything well, what wasn't nice however was the old lady who does the glasses fitting, if you like having every decision you make choosing frames be coupled with a comment you would expect of a bratty teenager, any choice you make she managed to make some snide remark about it and the best part about it, with how obsessed she seems to be with your lenses she won't even get them right the first time! it seems as if she's just trying to get you to spend the most money possible and just put some filters on your lenses that are covered by your insurance and just hopes you won't notice read more

Just wanted to share my experience today with Joy Family Eyecare. We ordered my husbands Oakley prescription sunglasses 8 weeks ago and paid for them. They said it would be 3 weeks. After 3 weeks they called saying the incorrect product had come in. Last week (7weeks in), they call stating Davis vision can no longer do the Oakley frames and to get them done they need more money. I called Oakley today. They have not disallow Davis to do any lenses to include sunglasses. I am pissed about the bait and switch tactic this local business attempted. I am getting the money we paid back but will never take my family back to them. read more

Went a couple of weeks ago and saw Dr Bates. I showed up 30 min before my appointment. there were only a couple of other people in there waiting but it took me 3 hours before i even saw the Dr. When i did get a chance to see the Dr, it was a miserable experience. She stunk from BO extremely bad and i almost had to get up and walk out a couple of times. It was during the exam i realized why it took me so long to see here. While waiting i noticed that she kept coming out to help patients pick out glasses, forgetting that she had what seemed to be a competent staff to handle that. the staff even tried to get her moved along with no avail. I watched for an hour as Dr Bates talked to a female patient about Mary Kay. The staff had to continue to apologize to me. I should have walked out then. read more

Super expensive! $600 for glasses for my 15 year old. The guy that helped her pick out her frames did not even size her for the correct size frames. She picked out classic Ray-Bans, and they sold her the mens size frames. Won't even stay on her face. Now, we are having to rebuy frames! Will not ever go back to Joy! read more

I had been a pt for 3 years. They found it more important to pay attention to there trunk show then the pt needs. Also Joy lied to me about telling me I could bring my old contacts back and get a credit, knowing full well I got them at 1 800 contacts. When I brought them back her office informed me they couldn't do that. No skin off Joy's nose as she had already talked me into buying contacts thru her. I will not be returning to this eye place again read more

We've been seeing Dr. Bate for 3 years. She's been great with my youngest son who has difficulty seeing and actually advised us to patch his eye when other doctors wouldn't even see him. Great service, great staff! read more

WE have used this eye clinic a couple of times, and never felt 100% about it but the clinic was close to us. They have a smoke and mirror system that makes you feel like on paper they are giving you a discount that makes the price you pay out of pocket compare with other eye clinic's even though some what higher. 10-2018 my husband paid almost 700.00 our part for his glasses and they filed the rest on ins. end of story right. One year and 2 months later we get a bill from a collection agency for 197.37 the amount our ins rejected. we never received any other bill for this. Also very close to the amount the smoke and mirror discount came to. Went to Walmart down the road form her got better eye exam and nice frame for less money. Be aware when you leave they are not through charging you. We are 70 and know how ins works her office leads you to believe they have approval and they do not. I would give no stars if I could. read more

I love Joy! She is wholesome and makes me feel normal even though I have terrible eyes. My daughter and I go to Joy Family Eye Care and have been almost two years! I will never change to any other optometrist again, so you're stuck with me and my anomaly JOY Joy is the best and every single person I've even dealt with at this office has been amazing! They take their time, and are thorough. That makes my daughter and I at ease. My orders are correct and handled with the upmost care. Always there if I have any questions!!! Definitely the best I've been too and to put that into perspective; I've worn glasses since I was 3 and have seen many optometrists. You'll get good care, great prices and quality items! Stephanie read more

I was referred to Joy Family Eyecare by my parents who visit Dr. Bate yearly for their eye exams and glasses as well. I had my daughter's and my exam by Dr. Bate who is very thorough, friendly and professional. She was able to help my daughter's eye twitch. They have an excellent selection of frames, and quick turnaround for lenses-we had ours back in a week. Great local business! read more

Quick appointments, friendly, and kind staff! Great doctor, very knowledgeable!!! We really enjoy going to Joy for our family eyecare needs!! read more

This place is horrible horrible !! My 3 children still have no glasses and it's been more than a month. Apparently, the office manager doesn't recall anything and has no clue my information was misplaced. It's so unprofessional for an office to speak with um um um I don't recall.... They need to get there staff together. If you need glasses quick please please please don't use this place you may never see again desperately 3 children without glasses!!!!!!!!!!!!!!!!! read more

I had good eye exam and then came buying glasses. The glasses purchase alone was $682.60. They did not make it a full year when I took them in due to cracks in the lenses around the drill mounts. I did some research and was told that the lenses should have been made with a harder material and not the way they were made. I relayed all this information to this place. They sent in the glasses and new lenses were made and installed. I think everything is great until 6 months goes by and those same cracks are showing up. By 8 months they fall apart into my hands. I take them in and am told that, yes the notes clearly show that they are to be made of the harder material for the drill mounts. But, for some reason that information from the notes in the file never got entered for the repair order. So, I got same lenses with exact same result. Each of my glasses never even made it a year. I told them for $682.60 just for the glasses, they really should last longer than that. I am not rough with these glasses. I do not pull them off during the day and put back on. Been wearing glasses for almost 30 years and have never had any issue like this. So when I take in for warranty repair they tell me they can not do anything for me. I ask about the harder lens and that is when I am told I never got the harder lens. I offered to pay any offset cost or a different frame but was denied. So I left with my dysfunctional glasses and went to Costco. Had the same glasses made correctly for $230 with all the same bells and whistles. I did let them know I was not happy, and to be sure to let the owner know that I am in search of a good resolution. 2 days later, owner calls and offers $50 off if I buy new glasses from them. I do not feel this was a reasonable accommodation for my situation. So, please beware that they are nice to you but they are super expensive and will not stand behind their glasses. And when they make the mistake of not ordering the replacement correctly, tough luck. Owner refused to take responsibility. I just feel like a business that serves our community could have done much better for me. Especially when they mark up the pricing so much. They made lots of money on me and my family, but then lost us as customers for not having good care after the sale. read more

I have never had a more unprofessional doctor visit in my entire life. The wait time was excessive and the doctor is just plain rude. I waited over an hour to see the doctor and then when I did she was condescending and rude. Go somewhere else for your eye care!! read more

Joy eye care! I am 67 years old, and started using this establishment 2 years ago. As an aviator required to maintain good eye sight, Dr. Joy Bate, O.D., PH. D. and her staff have been the most pleasant to work with. Dr. Bate takes great care to insure, that my eye's meet the FAA's guidelines. Her excellent, and well trained staff have completed many test's on my eyes, and are insuring that my eyes remain as good as they can be. Her prescriptions for eye glasses, and medicine have met my every requirement. I can see clearly with her prescribed prescriptions, and at my age remain well within the 20/20 range day and night. Her staff, takes great care in insuring that the test's they perform for Dr. Bate's are good for her evaluation and prescription requirements. They also have a great selection of modern day eye wear, and work with you on affordability requirements to fit your need. I would highly recommend Joy Family Eye Care to everyone. read more