After resigning from my board after moving, TruHaven continued to include me on emails that…read morecontained highly sensitive financial information about people who were behind, some substantially, on their dues for the association. I had told them multiple times to remove me from the email correspondence, but they kept sending it. That speaks to their lack of attention to detail. It also puts the current board at risk because they are ultimately responsible for the leak should the homeowner find out and sue. Additionally, I paid out of pocket for work to be done (gate remote issues for numer residents) after months of it being in disrepair, and they advocated for me to not get reimnurses (only $200, but it was the principal, especcially after donating considerable time as a member of the board). I also find their communication style to be abrasive.

Great Sales Presentation, Poor Follow-Through The company…read moremade a strong impression during the sales process, led personally by Rachel (the owner), who presented a polished and convincing pitch. Unfortunately, that level of professionalism was not maintained once the contract was signed. After I began setting clear directives and requesting documentation, communication slowed and projects stalled. I also requested to review and approve anything sent to the association's attorney so correspondence accurately reflected board direction. Soon afterward, the company elected to terminate the contract with 60 days' notice during the holiday season rather than continue under that structure. Context Once accountability and follow-through outlined in the management agreement were enforced, responsiveness declined sharply. It became apparent that our smaller community required more attention than Rachel's firm was willing or able to provide, or that larger clients took precedence. Rather than address performance gaps, the company framed the termination as "board conduct," which did not align with the documented record of our communication. Examples * Budgeting: Management proposed 15-20% increases to utilities and insurance without quotes or supporting data, citing that "other HOAs were doing the same," despite the fact that our association does not pay utilities and insurance had already renewed at the same rate. * Funds Transfer: The firm failed to obtain all reserve funds from the prior manager and initially instructed me to handle the transfer myself, even though I had just joined the board and lacked account access. It took over five months and repeated follow-ups to complete the transfer of approximately $34,000. * Counsel Coordination: Management sent a misframed request to the association's attorney using AI-generated meeting notes taken out of context and containing factual inaccuracies. The message incorrectly portrayed me as a sole board member attempting unilateral changes, despite having support from over 50% of the community and intending for all updates to be voted on once vacancies were filled. This resulted in generic legal caution rather than the targeted draft updates requested, delaying straightforward Rules & Regulations changes (clarifying an existing rental-cap policy by allowing one additional rental unit to improve tracking and transparency, adding a 12-month hardship clause, and advisory gutter-extension language). This miscommunication unnecessarily consumed significant time, shifting avoidable work onto me as a volunteer board president. * Meeting Notice & Budget Handling: Maintenance quotes were requested roughly two months before the budget meeting, which was held to review those quotes and finalize the 2026 budget. At the meeting, Rachel questioned why the meeting was being held, citing quorum concerns. A board vacancy was filled to proceed. Despite this, only one maintenance quote was available, the draft budget included unapproved miscellaneous items, and it exceeded projected income by approximately $5,000. No budget approval occurred. A single quote was delivered after the meeting, which did not change the outcome. The budget is now being rebuilt with the incoming management company using competitive bids. * Property Knowledge: Rachel relied on a one-size-fits-all approach to maintenance and vendor selection, often proposing unnecessary or redundant work due to limited understanding of the property's specific layout and history. Conclusion All of these responsibilities were part of the company's paid contractual duties. Instead of executing them, essential tasks were repeatedly pushed onto a volunteer board president, whose role is to provide direction--not perform management's operational work. My actions were consistent with the Declaration, Bylaws, and Illinois law. This experience showed that a strong sales pitch means little without consistent execution, accuracy, and follow-through. I would not recommend Rachel's company to any HOA seeking reliable, accountable management.

Arceli is the best in the business. Shes a life saver I cant thank her enough. She helped me with…read morethe short sale of condos. Without her assistance and advices, i dont think i would be able to sell the condos. She guided us every step of the way from the legal aspects of selling and dealing with the bank. Thanks very much Arceli. I highly recommend her!

I unfortunately dealt with Brittany on one of her pocket listings, and I'm still confused as to…read morewhat went down. We scheduled a showing, made an offer, the owners countered, we accepted, and they refused to sign. At first they wanted a night to sleep on it. Then they asked for a week. We gave up waiting after a month. From the beginning things were weird. In response to our first offer, we had to hear about how it was unfair that certain people didn't have a chance to get in and see the house before us. Brittany actually emailed about that: "Additionally, the showing tomorrow is actually friends of good friends of mine (although I am not their agent) and I know they are really interested as well and were unfortunately out of town this weekend so they couldn't get in right away." Then, although we said the closing date could be determined by the seller, they said they felt things were moving too fast, so we offered a 90 day closing date. They asked for 120 days, and when we said we couldn't lock in a mortgage rate for that long, but would be willing to do a leaseback, we got silence. We sat there and waited and waited, getting random messages like "Regardless of their offer they are leaning towards selling." Basically, they only put their house on the market to see what they could get so they could use that to make an offer on the place they wanted, and when they couldn't get that house, they were no longer interested in selling, and were just keeping us in their back pocket in case anything else came up. Nice. Either your house is on the market or not. Unfortunately, I lost a month of my life waiting on one that was not, and instead of being adults and stating the obvious, they waited until we walked away. At one point I even got forwarded an email from the seller filled with exclamation marks and smiley faces saying that their hesitation to sign was because "I just don't want to end up with no where to live in 90 days." The best part? We were stuck moving in with my parents because we didn't have enough time to find a place after we finally realized Brittany's sellers were never going to sign.

Go with Brittany- you will not be disappointed! As first-time sellers, Brittany's expertise and…read moreresponsiveness were invaluable. She is a true professional who will get your home sold. Brittany was extremely knowledgeable in all aspects of the sale process- from staging to pricing she was on-point. Brittany had our home under agreement the day it hit the market for a price that made us very happy! On top of all of this, she is really bubbly and fun to work with! I highly recommend Brittany Shaprio!

Listen to her! Katie Meyers is a wonderfully approachable, informative and skilled realtor who…read moreguided us through the sale of our former Rogers Park unit and purchase of our new condo in Edgewater. Her welcoming and sincere manner calmed us throughout our process. Our listing went so well supported by her strong advice pricing, on clearing our space and the wonderful photographer who captured the unit so well in the lovely summer light. She encouraged us to aim higher in the units we visited which was exactly the price point our sellers accepted. Her persistence paid off in the many units we visited. Katie offered descriptions and angles that helped us evaluate the space. She encouraged us to see units we liked during open houses and would often schedule viewings later on Sunday which worked so well for our schedules. She was very diplomatic in her neutrality between us as we grappled with weighing our likes and dislikes during our visits. Katie was a patient teacher in our process of accepting and making an offer. She is an excellent digital communicator and supported us to create the documents we needed through a secure process. Katie is superb with detail, assertive and a wonderfully responsive problem solver. When our closing was delayed, Katie floated the idea of moving into storage to preserve the expected closing time line. We completed this process and continue to happily unpack in our wonderful new home. Katie utilizes her team well. We so enjoyed working with Howard and Susan Meyers and appreciated the insight and confidence they provided to us. We listened to her; we are so grateful for Katie's great service and recommend her highly to people seeking housing in Chicago.

Katie is amazing! What I appreciate about her the most is that she's always looking out for her…read moreclients' best interest. For instance, she was once at a unit that I didn't explicitly ask to tour, but she called me via FaceTime to show me the place because she knew it fit my preferences. She goes above and beyond to make sure that her clients have everything they need to find a new home.

Tried to work with Melanie and her unproffesional attorney. They will tell you will be taken…read morecare of--but zero follow up. After many promises-stiffed me on rent and caused additional damage to the space she had occupied. This is still costing my business-as she left the space in dis-repair, caused over $1000 damage to my AC system. Owes several months rent also.

great job, would highly recommend to find a home. They were there every step of the way from a…read morequick response to my inquiry, creating a great search collection for me and getting me to the closing table with ease

Still simply amazing! They found my then fiancé and I put beautiful home and helped seller her…read morecondo in less that 2 weeks in the summer of '17. I was holding onto my condo with the intention of renting it, but decided it was time to let it go. Within a week, we had an offer that we accepted close to our listing price and I couldn't be happier! Shari and Kim know so much about the market and how to price point items. I am completely grateful for that! There is no other agents I would recommend if you are buying our selling. Their complete dedication to clients and making you feel comfortable throughout the process is just awesome! They are my permanent recommendation for everyone! Seriously, if you are doubting you're financial situation and whether you can buy or not, they will take care of you! Thanks again Shari and Kim!

RELIEF. If I had to pick one word to describe what Shari and…read moreKim meant for me, that would be it.... relief. I don't make decisions well. Awful at it, really. I don't make big commitments well either. Therefore, buying a home is close to my worst nightmare. Well, a long exhausting process later, I've awoken in what is pretty much my dream house (within financial reason, at least). I didn't think anyone would be patient enough to deal with me, but I never saw so much as an eye roll while I scoffed at the most minute little flaws of the places that just weren't right. Then it happened, like Goldilocks, I found my perfect fit. They helped me with every little detail up until closing. Made all sorts of calls and appointments, and even met contractors at the house for me. As a first timer, needless to say I was very overwhelmed. However, things could not have gone more smoothly, and I couldn't be happier with the results.

I worked with Olesya during the most difficult Real Estate market of our time. Her…read moreprofessionalism, sense of urgency and understanding of clients' needs are her greatest assets. I was amazed how quickly I had access to view a property during times where homes are sold in hours, not weeks. She is a great advisor, honest and reliable. If you are looking for a Real Estate agent who has your best interest in mind, you need to work with Olesya.

Olesya has been our agent for a few month now in a search of our dream house. She is very reliable…read moreand responsible. Her knowledge of all the properties we've seen was spot on! She is very fast on scheduling a showing and flexible with our time requirements. I am very happy I found Olesya Tolstoy as my agent!

It was a pleasure working with Kinga. She's very responsive, helpful, and knowledgeable. I highly…read morerecommend her to anyone who is looking to get involved with real estate.

Kinga was awesome: trustworthy, smart, on time and friendly. In this competitive market she secured…read moreand found our dream house. She wholeheartedly took into consideration our budget, the schools, and necessary walking distance shops--we love our neighborhood.