Unfortunately, we were never able to get past the scheduling staff to even book a first appointment for my mom with Dr. Sheybani. She had already been assigned to him, and her insurance plan was active. I called the office three days in a row and left messages. When I finally reached a staff member, she very quickly checked the insurance portal and told me she could not find my mom's name. I had just gotten off the phone with the insurance company, who confirmed that my mom was in the system and assigned to Dr. Sheybani. When I tried to explain this, the staff member repeatedly gave the same response and did not make any additional effort to re-check or search more thoroughly. She then told me that the doctor was not accepting new patients--despite the fact that he is listed by the insurance as a provider who is accepting new patients. Because of this contradiction, I went in person to the public office to clarify what was happening. There, I confirmed again that my mom is in the system and that Dr. Sheybani is indeed her assigned doctor. I am a healthcare service provider myself, and I understand how critical respectful communication and client relations are in a medical setting. Regardless of how skilled a physician may be, the front office staff are the first point of contact--and they represent the practice. This is a medical office, not a retail store; patients are often worried, unwell, or caring for vulnerable loved ones. The dismissive and unhelpful attitude we encountered suggests that the staff would greatly benefit from additional training in professionalism, empathy, and problem-solving. read more

Amazing place, love joy she is so caring, patient and very fair!!!!!!!! This is my to go place for years!! read more

Needed to get a blood test done, which I was able to just do with no appointment! They took great care of me and got me out of the office within 15 minutes. The staff had some great banter and were gentle with the shot. read more

Admittedly, I have been taking a, now popular, diet solution from an illegal source; whatever, sue me. Many celebrities have been doing it and claiming it was 'exericse and diet'- survey says "LIAR". I was desperate to lose a stubborn 5 pounds. After a month of taking the above, I finally decided I should likely be monitored by an actual DOCTOR and hence, came back to Dr. Sheybani Im Obsessed with my Dr so much. He didnt judge me for my actions above but was obviously concerned. His bed side manner is so genuine and I never feel like a number. He will take as much time as needed to cover all concerns. Dr Sheybani actually has curated a weight loss program that is B12 + MIC; its amazing! He took time to explain the process (weekly shot + meeting with dr 1x a month to monitor) I immediately signed up. I know I will be in good hands and will eventually meet my ideal weight goal with the advise of a PROGESSIONAL dr versus some chick selling injections from her mansion with no medical degree :-/ Def reach out to Dr. if you want to reset your eating habits, diet goals etc this year. read more

Worst experience ever. The staff is beyond rude--no courtesy, no communication, and absolutely no professionalism. They hung up on me mid-call and never bothered to follow up about my appointment or results. It feels like they're doing you a favor just by picking up the phone. Completely unacceptable read more

I've been a patient of Dr. Sheybani and his staff at Joy Medical for many years now. Dr. Sheybani is one of the only remaining doctors that I have come across that actually spends time with each patient, and actually listens. These days, it seems like doctors just are able to see you and speak with you for a few minutes, perhaps it is because of what insurance has done to healthcare, but Dr. Sheybani is different. He has a really great understanding of the entire body, ranging from a simple cold up until much more specialized areas of concern like diet, cardiac, and many others. he wants you to be healthy and thrive. I highly highly recommend. read more

The staff and doctor let my blood test sit around too long and lets all the vials of my blood go to waste. And they didn't make sure to get my sample to the diagnostics lab, after witnessing how unpleasant it is for me. You'd think they'd remember to get it sent out, as to not put me through that again? I almost passed out they didn't even ask me if I'm feeling better or anything after walking back inside after getting fresh air. They say quest labs didn't make it inside to pick up. Does nobody in the office have a car to drop it off themselves? Honest to god question. How do you take no responsibility for your negligence and laziness? My blood sample is worthless and disposable and not worth a drop off for your staff? They go on to excuse themselves and take no responsibility for the issue. There is a quest labs down the street where the could have dropped it off at, if they cared. Besides this issue: I almost fainted and threw up and they literally said nothing. Not even a "you feeling better?'. You good to drive? Which is fine, but just goes to show how little they care about you. Not there for patient comfort or quality of life. read more

Dr. Sheybani has been my "medical go-to guy" for several years now. He is a wonderful physician and healer. He is always available by telephone or in person, and I inevitably feel more confident and better informed after we've spoken. Lastly, I cannot write this review without acknowledging his wonderful staff. They have been inevitably cheerful, honest, helpful, informed and a key part of his practice. That he has their loyalty and talent speaks volumes about the remarkable person and doctor he is. I am grateful to recommend Dr. Sheybani/Joy Medical to anyone in need of first class medical care. With thanks, Linda Hodges read more

Everything is better. At Joy Medical I have had Dr. Sheybani at Joy Medical as my primary care physician for almost a year and I can say I without a doubt I feel very fortunate to have found him when numerous, troubling health issues caused me to move back to Los Angeles in search of a doctor like him. With Dr. Sheybani's patience and under his wide-ranging, adroit medical expertise I have successfully lowered my Ac1 from a point away to full Type 2 diabetes to normal (!) and found a way to control the painful neuropathy and gout in my feet that has prevented me from being able to exercise much. Now, together, we are tackling my weight and reversing my insulin resistance - I feel confident I'll achieve those difficult health goal, too! Other perks of visiting his office are: I never have a problem getting an appointment when I need one. If there ever is an issue with a stray fax, RX re-do, or need to appeal insurance, they immediately work to resolve it. Also wonderful: Friendly, organized staff, Lily and Bella Free parking Always a great playlist of music in the waiting room. This office does not seems to overbook so my wait time in their cheery, yellow and white, clean, and nice-smelling office is minimal. Positive, joyful affirmations abound here. These people are just plain nice and very good at what they do. read more

Joy Medical - Waiting room at Joy Medical. - Internal Medicine Near Me - Sherman Oaks, California

Hi, I'm back for another review of this same location and unfortunately this time around I have removed another star. It seems that since my previous visit and my current experience, nothing has changed with the front desk staff or the way this office is run. I have been waiting almost 2 weeks for a prescription to be acknowledged and given prior authorization to the pharmacy so that it can be filled. I called to check several times and each time the doctors office told me they would call me back and never did. As of yesterday, the pharmacy still has not heard about the prior authorization and nobody there can tell me what the doctor is actually wanting me to take anymore because changes were called in but I as the patient was never notified. Their communication skills are incredibly poor. I definitely feel as though I am incredibly under valued as a patient at Joy medical, and I will be seeking primary care from another physician. I would only recommend this office if you feel like having to chase down your own appointments and keep everybody in their "professional" office accountable by being the middleperson between your pharmacy and the doctors office yourself. Again, shameful treatment of your patients. read more

EXCEPTIONAL!!!! If you are seeking a thorough,intelligent and knowledgeable physician Dr. Sheybani is definitely the one you want to see. He is clearly committed to excellence, takes his time with you and is an avid listener. He is also punctual and his staff is tremendous. Do not hesitate to book you appointment you won't be disappointed! read more

Dr Sheybani is fantastic. He did my pre op clearance on two occasions. I love working with him and his clinic. Everything goes so smoothly and perfectly ever time. Labs are available super fast. I emailed the office for my lab results and got them ~48 hours after my visit. Dr Sheybani has great bed side manner and is a great pcp. the parking is incredibly convenient. I'm hooked. I initially wanted to go to one of the larger clinics associated with UCLA across the street, but I'm so glad I didn't. Getting appts here is so much easier and faster. That makes a huge difference. read more

Dr. Sheybani is the most amazing doctor, advisor, and person. He has been a family friend for a long time, as well as my primary care physician since I was a child. His office is always filled with the most amazing and helpful employees. The woman at his front desk (she has been there for years) is so accommodating, kind, and supportive. He is incredibly intelligent, having knowledge about the most obscure disorders. He is also a SUPERB diagnostician; he is able to diagnose the most specific issues from the most generic symptoms. His accuracy may surprise you! I don't know what I would do without him or his office. Thank you, Dr. Sheybani!!!!! read more

First time at Joy Medical , doctor Sheybani , very nice and knowledgeable, the new clinic is gorgeous , great vibe ! He will became my primary doctor ! read more

All i can say is that i wouldn't be around to write this post if i wasn't visiting Dr. Sheybani in 2012 when i had high blood pressure for no reason. He is smart, professional and caring. He is the best in diagnosing disease, he saved my life. I will always be thankful to him for his caring and his persistence in ordering the right blood and image tests on me. He is very serious but very very kind-hearted. He will be my Doctor for the rest of my life. read more

Joy Medical - Internal Medicine Near Me - Sherman Oaks, California

This doctors office is very welcoming. We were greeted with a very friendly help and provided with great service by BELLA! Her name says it all... she showed us great customer service as soon as we walked in and made sure we were taken cared of as soon as possible! Joy Medical in Ventura not only have great friendly workers but the doctor as well is on point! Highly recommend read more

I put off seeing a primary care physician for far too long and eventually what feels like a laundry list of health issues finally caught up to me. After doing some research, I decided to see Dr. Sheybani and thank goodness it was the right choice. He's patient, knowledgeable, and most importantly accessible. The staff is very polite, friendly, and the office has a welcoming atmosphere. I have a ways to go to get my full health back, but I've made huge strides over the last couple months and I know I'll get where I want to be under Dr Sheybani's guidance. Strongly recommend. read more

I have been a long patient of Dr. Sheybani's yet I have been wrongly charged over a hundred dollars over a year ago and the matter still has gone ignored. I have been contacting the office nearly once a month, or more, by phone, email, and even by making an additional appointment with the doctor just to discuss this, and they have been ignoring the issue for over a year. Unfortunately I cannot give them a favorable review. read more

They're nice. I love their front desk people, they're professional and know what to do. They got ASL interpreter for me, it's like they know ADA rights, which I'm impressed with. Not many place like this place, they care about their patients. I'll go back to that place. read more

My review is only about front desk or whoever deals with faxing orders and paperwork to the lab. My review IS NOT about the Doctor. The front desk never sends requests to the lab. It is repetitive situation for my family. My lab orders are never sent to the lab before my appointment. I call and ask in person, I leave voice message with no result. I end up going to the lab on the day of my appointment and ask them to call the office. This extremely messes up my work schedule, plus it does show to me the professional side of the Doctor's office. read more

I've been going to Dr. Sheybani for 4 years. He is so kind, never rushes through a visit, you can ask him about 3 things even if you're there for 1. He at times answers the phone himself - he's not above doing it which is refreshing. He is very responsive whenever I email him and is incredibly knowledgeable. Wouldn't go anywhere else. Thanks for all you do Dr. S read more

This doctor tried to illegally discharge me because I questioned the lack of support for referring me to specialists I was getting and the lies I was being told about it. This doctor claimed Medical would refuse an MRI but he had "a friend that could do it for a reduced rate in cash. This is unethical much less illegal practices. He refused service 3 times, once after an ER visit for high blood pressure, I kept him as my PCP to report him to the medical board for years, never being able to access care. Regal and Healthnet never held him accountable. His negative reviews reflected similar complaints. I had no choice but to return to him to be referred out for an MRI after a previous insurance claim MRI showed an issue in my brain. I have since been able to return to my previous amazing PCP Dr. Lavian. He once again takes my insurance. I will never recommend Ali Sheybani and his shady business/ medical practices. He should be ashamed of what he put me through. He did not treat me with dignity or respect. He tried to take advantage of my low income status at the time. He brought on going stress for years. I am thrilled to be rid of him. If you have or are experiencing bad care, please report him. read more

I was referred to Dr. Sheybani by my nutritionist and I had a great experience. Staff was very accommodating to my schedule and gave me an appointment right away. Parking is right in the front and really easy. I was in and out and did not have to wait Dr. Sheybani sat down and spend quality time with me and was very present and attentive during my visit. They did my blood work in office again I didn't have to wait. If your looking for a good primary care who actually cares about his patients Dr. Sheybani is the great, read more

Dr.Sheybani is my Mom's PCP. Dr.Sheybani and his team, especially Lili and Bella are absolutely incredible! My Mom recently suffered two strokes and has a slew of other medical issues. Dr. Sheybani and his amazing team have helped me navigate her recovery plan from A-Z. They helped me order the proper equipment needed for my Mom's home health care, they always answer promptly and are extremely informative, caring and compassionate. Dr. Sheybani is the real deal. Besides being and incredibly gifted Doctor, Dr. Sheybani has a tremendously kind and very nurturing bed side manner. After recently losing my beloved father, I take my mom's health even more seriously than I thought possible. There is no other doctor other than Dr. Sheybani and his incredible team that I would trust my mom's healthcare needs with. If you or your loved one is in search of a Fantastic Doctor look no further than Dr.Sheybani and Joy Medical! You will understand the level of care that I am commending with just one visit. I wholeheartedly appreciate everyone at Joy Medical with all my heart!! Thank you! read more

I visited this Dr. I do not recommend him. Its easy to get an appointment but there is no follow through or follow up. Dr Sheybani does not return his phone calls or messages. I needed my medications for 2 weeks. I finally went to urgent care to get them. Oh, They were my heart medications. Shame on you Dr. Sheybani. read more

I'm a long time patient of Dr. Sheybai, and was exposed directly to covid by a family member so called my doctor for a test. Made an appointment no problem. What was not shared is that even though my insurance covers testing, Dr. Sheybani has chosen to not accept insurance for covid 19 testing and charges patients $120. There are many places that offer free testing, so just be aware that your doctor may not take insurance for covid testing and may not be free. And if you need multiple tests, that will add up quickly. read more

I visited Dr. Sheybani for a regular check-up. The company that I work for allows a check-up once a year free of charge. That said, I was in the process of looking for a new PCP. I started out by searching within my healthcare provided list of doctors. I admit Dr. Sheybani was not my fist choice. However, after going through the list I started to notice that although he seemed like a newer doctor his marks within my search were similar to a tenured physician. I then searched yelp and found that he had similar marks here as well. So I scheduled a visit. My health care provider, unfortunately, had a different address for Dr. Sheybani, so when I attempted to locate his office I was in the wrong building. Not letting this ruin my experience, i called his office, they clarified their address (the address that Yelp has). I was able to arrive on time for my appointment. I filled-out the standard paperwork and saw Dr. Sheybani shortly after. The office was clean and the staff was personable. They had some cool music and seemed to me at least it appealed to younger people (I fit that category). The visit was pleasant. Dr. Sheybani listened to my concerns and made suggestions. I had lab work done the same day and I look forward to hearing back about the results. Great doctor, great staff, great atmosphere. If you're looking for a new PCP, I highly recommend! read more

I'm afraid to give Dr. Sheybani too good of a review...I want to keep him all to myself. My previous internist changed to a concierge practice and with a family of four (two still in college), we couldn't afford the annual fees. So I hunted and researched and hunted some more. I finally whittled down my choices to two doctors and planned to make appointments to see both. First, I went to Dr. Sheybani and haven't bothered to look any further. Doctor S is friendly, listens very well, doesn't rush me and, very importantly, treats me like an adult -- no scolding or condescending lectures, just recommendations with clear explanations. The office is really clean (I mean REALLY clean). The office staff is terrific - never rushed or rude, even when the office is really busy. I hope Vanessa never goes anywhere (or at least waits until I'm underground and don't need a doctor anymore). Having an excellent staff that is efficient and pleasant is important to me. So, I've found a great internist and am just hoping that he doesn't convert to a concierge practice any time soon. At a minimum, I hope he waits until my kids are out of college... read more

I saw Dr. Sheybani a few months ago even though I had to wait 6 weeks to get a date on his calendar. I enjoyed my meeting with him and found him attentive and knowledgeable. I called today for another appointment and was told I couldn't be seen for another month. When I mentioned that he seems extremely booked up, the assistant told me he only sees HMO patients on Wednesdays and so they're booked up very quickly. I guess he has the discretion to do what he pleases but it made this patient feel like a second class citizen. I will look for another PCP who puts care first. read more

Simply put, Dr. Sheybani and his staff are the best. Accommodating, friendly, professional. Excellent care. Highly recommended as a primary care physician. read more

Let me first say that I have horrible HMO Insurance and all the doctors in their network go from bad to horrible. I spent a week looking through all the reviews on yelp. I finally found Dr. Sheybani on the third try and I truly found a gem. Not only is Dr. Sheybani extremely professional but he is a gentleman. He's an amazing diagnostician, he has a warm bed-side manner and he never makes you feel rushed. No matter what your concerns, he listens very carefully and addresses every one of them. He is not an alarmist. I tend to be intimidated by doctors but I never felt that way with him. I adore him as an internist. I truly feel well cared for. His staff, Lilly and Maria are the best. They are polite, efficient and professional. They are in new offices on Ventura Blvd. in Sherman Oaks. The office is large, very clean and has great parking (free!) I just can't say enough good things about Sheybani Medical. Thank you Dr. Sheybani, Lilly & Maria! read more

One of the best doctor you can ever have care about patients very good office staff thank you doctor sheybani

Dr. Sheybani is a wonderful doctor. He is very good at what he does, he takes his time and gets to know you as a whole person, and genuinely cares. He has a wonderful and calm bedside manner. The first time I met him he sat down and wanted my history, then asked when the last time I went to the dermatologist was (as I had melanoma in my family.) It had been a while. He set me up for a dermatologist appointment. They found a suspicious mole that needed to be taken off, and it turned out to be problematic so they actually had me come back to make sure they got it all. Then I was going out of town for the summer, but was feeling like something wasn't right, and I couldn't really say what it was... I was a healthy and active 44 year old. He got me into the office the next day. Long story short... he stayed in communication with me and ended up strongly recommending I come back to LA for a CT scan. Turned out I had stage 4 lymphoma. He was so supportive when he told me, and said not to worry and told me it's one of the most treatable forms of cancer. I am now in remission. Sadly, to get the oncologist I needed I had to change Medical Groups and can no longer have Dr. Sheybani as my doctor, but in the meantime I referred my father and a friend, and I would go back to him in a second, and hope to do so. (And when I made the switch he emailed me all my medical records so I could have them without hunting everything down. Really above and beyond. ) I truly can't recommend him enough. I agree with all the 5 star reviews here, and the random few 1 star reviews seem odd and seem to be people who are blaming him for insurance issues or for things that don't have to do with him as a doctor. read more

Dr. Sheybani is knowledgeable, professional and kind. I would recommend him 10/10 times!

I was recommended to Dr. Sheybani from my old PCP Dr. Cashdan who I really loved. Dr. Sheybani had a lot to live up to if he was going to compete with her LOL. He was great! Easy availability to book an annual exam - I was shocked since so many doctors take months to accept new patients. His office is beautiful and located in a place in Sherman Oaks with plenty of street parking (hey that's important in LA). His front desk staff was very nice and super accommodating, I must've changed my first appointment three times! I was in and out in under an hour. My favorite thing is that while I was waiting to see the doctor, the front desk staff had already sent me a link to log-in to my new Patient Portal. Yes I'm a tech-geek and yes I'm very excited for the coming digital health revolution. read more

Dr. Sheybani is the only doctor I trust. When I moved to a different city and had to find a different one, none would listen and all my concerns were dismissed. I'm so happy to have returned to the neighborhood so I can go to Dr. Sheybani again. He actually hears me out, he's super thorough, and I can tell he really cares. Wish I could give him ten stars. read more

I've been curious about IV therapy treatments and decided to try it out at Joy Medical. I came in with some questions about what it entailed and Dr. Sheybani went above and beyond in answering! Overall the process was a really relaxing experience with the added bonus of chilled lemon water. read more

The doctor and his staff is great! Very convenient to schedule an appointment, and the prescription given to me worked well.

Dr. Sheybani is great his staff is friendly and helpful. I would recommend him to any one. I'm glad he's my doctor.

Dr. Sheybani was very professional and took the time to explain any questions I had. I highly recommend Dr. Sheybani.