Don't use this company! This company is a mess. I was an employee, not a customer so I know. The…read moreowner has a terrible temper. She does seem like a good person who simply can't handle the stress of running a business. The place is disorganized. They spend a lot of time looking for papers that are just scattered all over the place. Customer jobs get postponed all the time on the day of the job and customers aren't notified. There were technicians who really didn't know how to do the work or they'd just push parts on customers instead of really trying to diagnose and fix problems. Just call any other HVAC company first.

They care about the comfort of their client. We have worked with many AC-Heat Companies and they…read morerank #1 Superior Service & Extremely Thorough Technicians ! Called and same day within hours arrived and within minutes the problem was found & repaired

My air conditioner was staying on 24-7 and blowing warm air. Contacted 5-Star in a Tuesday morning;…read moregot a "diagnosis" that afternoon, parts ordered and installed Thursday morning. PLUS they determined that some parts weren't needed, so no charge in those! A dishonest company would have just installed anyway, so I really appreciate their upfront and trustworthy work! Also great on communicating when techs were on the way, etc. Highly recommend!!

Fast, friendly and reliable team. They show up when scheduled and prices are fair. We needed a new…read moreair handler and it was replaced the next day.

It was time for a spring service on my AC and called on Kindness Air to do the work. They have some…read moreof the latest technology available to service, troubleshot, and repair as well as provide preemptive replacement of parts that are out of spec. Reasonably priced and a good value for the service provided. I highly recommend!

My usual HVAC guy was out of town and I had friends coming in to stay at our cottage and when I did…read morea walk-through, I discovered the fan on my AC wasn't functional. So my AC dude recommended this company. I made a service call, and the lady who answered the phone was pleasant and professional, took my information, and scheduled a tech to come to that address. Note: It is required to put a credit card on file with them for the $89 service call and diagnostic, and mandatory to hold my appointment. But I was informed that they would not make the charge right away. Their service tech, Jason, arrived within an hour and proceeded to check out the problem. He was able to resolve the issue, which was an error in the new thermostat that I just installed recently, and got everything up and running at 100% within 30 minutes. The final cost was just over $150 and they were able to put it on the credit card that I had provided. I received a confirmation email for the service and charges promptly. Bottom line: The experience was professional and easy, and Jason was excellent so I would recommend these folks without reservation.

Thank you Travis for coming out to my home yesterday and finding the problem within just a few…read moreminutes and getting my AC running again! Highly recommend this company!

Been a customer with this company for 6 years now! Tom is fantastic...Terry always takes care of us…read moreand helps out veterans. 3 units over the years with our houses...I call and they always find a way to get one as soon as they can! Honest, fair and hardworking...thank you fellas and keep up the stellar reputation!

Solid company, competent technicians, fair prices. Great at problem solving!…read more Highly recommend! Ignore that silly one star review someone left below. No way this company underperformed like that.

I highly recommend Craddock Heating and Air. The quality of service cannot be beat! They make sure…read morethe job is done and done right. The response time is quick, they find solutions to difficult jobs, they are personable, the customer service is unmatched, and they even leave the worksite tidy. Nicest people you'll ever meet. Call them for service and end up with friends!

Machine wasn't cooling.He knew what was wrong in no time. Prompt, efficient, and reasonably priced.read more

*****UPDATE AND RESPONSE*****…read more Your response is exactly why I left this review in the first place--deflecting blame, twisting facts, and refusing accountability. The technician you sent out completely missed a clear and diagnosable leak. Another company found it within minutes. That's not a "communication error"--that's incompetence. You charged me $150 for a reset that did nothing to address the actual issue. Then, when I followed up to get answers, I was treated with blatant disrespect, repeatedly dismissed, and hung up on. Let's be clear: asking someone to "stop yelling" after ignoring them isn't customer service--it's gaslighting. You can talk about your 40 years of service all you want, but none of that changes the fact that your company failed me when I needed help the most. Had I not gotten a second opinion, I'd still be sitting in 90-degree Florida heat with no AC, all because your team couldn't--or wouldn't--do their job. I will continue warning others. This experience was unacceptable. Just like many others --- check out the reviews!!!!

UPDATE We had…read moreanother company come out and perform a leak check on the system. They were able to locate the leak quickly, it was the evaporator coil. Due to the age of the unit (less than 2 years old), it was covered by warranty and they have repaired it, including adding an additional 5 lbs of refrigerant (another $500) which may not have been lost if Energy Systems had bothered to have someone, anyone, from their Service Department call us back to set up a service call. All Energy Systems would have had to do to avoid all of this was return our call to answer our questions and schedule a time to do a more extensive leak check, just as their technician suggested on his service order.

Very professional Chris was great, Explained everything…read morevery well. I also use McNorton for my generator.

Scheduled an appointment weeks in advance then they canceled the morning of the appointment saying…read morethey couldn't do the work. Very poor customer service!!