We built our home with Stewart Knowles Construction, and while it is visually beautiful, our…read moreexperience has revealed serious issues beyond appearances. We've built five homes (this being our third personal build), and this has been the most frustrating--worse than even entry-level builders like Ryan Homes and DR Horton. The most significant issue began on August 5, 2025, when we reported a water leak in my mom's closet that quickly escalated into major water damage. By August 7, we were documenting extensive damage and mold concerns. The hose bibs installed were frost-free, yet we were initially told this was due to a frozen pipe and not covered under warranty--before the source was confirmed. Once properly tested, the leak was found at a solder joint, raising concerns about a manufacturing defect. Over the following weeks, damaged materials were removed, but the issue was not fully resolved before mold developed. We had to coordinate much of the process ourselves--bringing in third-party professionals, documenting conditions, and following up repeatedly. Their hired Inspector reported no visible mold, but independent AIR testing later confirmed airborne mold, visible growth, which failed the air test. This was especially concerning because the affected area was my mother's closet, and she has a known mold allergy. She experienced headaches during this time and for months after, and recent imaging has identified a liver issue, which has heightened our concerns. Having a mold-sensitive person living in these conditions made the delays and handling of this situation unacceptable. Despite the seriousness, communication and accountability were inconsistent. We felt we had to manage the process ourselves rather than SKC taking ownership of a major warranty issue. Beyond this, we've experienced multiple quality and safety concerns. The home was dirty at move-in, nail holes in the stairs were not filled, and the engineered hardwood floors were poorly installed (lifting and not fully secured). We also have ongoing humidity issues (60-70% humidity), likely worsened by poor airflow, including doors not cut properly for circulation. Several expected features were missing. Our other homes with second-floor laundry included laundry pans and floor drains, and even our investment properties included attic tents, which this home did not. We also encountered a dryer vent safety issue. A metal mesh at the roof vent caused lint buildup, leading to unnecessary service costs and a dryer replacement before discovering the blockage. This posed a potential fire hazard. Electrical work raised additional concerns. Instead of Cat 6 for TVs, phone jacks were installed, and a live exposed wire in our storage room shocked my husband--this could have caused serious injury or a fire. Additional issues include a cracked shower enclosure that was poorly repaired instead of replaced, a leaking exterior door window that took months to resolve, and a water hammer issue identified at our one-year inspection that remains unresolved (pipes bang in wall when the upstairs toilet is flushed). Overall, while the home looks nice, our experience has exposed significant issues with quality, safety, and warranty handling. For a custom home, we expected far better craftsmanship and accountability. A beautiful home should not come at the cost of safety concerns, mold exposure, poor warranty handling, and the homeowner having to manage issues that should have been addressed correctly the first time.

Working with the team at Stewart Knowles to build our house was an outstanding experience. Our…read moreProject Manager, Mark, went above and beyond to make sure our build was perfect in every way. In a situation where details matter, Stewart Knowles delivers!

This company was great from start to finish. Dalton came over to explain the process and…read moreanswered all my questions. On the day of service Ross and Tyler were on time and were very cordial. They went over the project with me to make sure we were aligned and got to work. In no time at all the work was completed and the finish beat my expectations. Highly recommend this company for fantastic communication, quality work and a good value.

They did an amazing job! Great communication, showed up on time, and got the job done right the…read morefirst time. Excellent value for the money with a 10-yr warranty included free of charge.

We are extremely pleased with the shelving installed in our garage! The entire process was fast,…read moreefficient, and professional from start to finish. They made getting a quote incredibly easy by allowing us to send photos, and they really listened to what we needed and wanted for our space. Communication was excellent throughout the process, and the installation was completed quickly. The shelving is sturdy, well-built, and exactly what we were looking for. We couldn't be happier with how it turned out and would definitely recommend this company to anyone looking for quality garage shelving and great customer service!

This is the second job we have hired Michael for. He laid engineered hardwood for us then…read morecompletely redid our master and retiled the floor in our guest bath. He is punctual, friendly, very respectful and does amazing work at a fair price.

Jay & Henry did an amazing job on our fence, deck, front porch, gutters, windows, and sidewalk they…read moremade the outside of our home look brand new. Their rates are extremely reasonable, and their professionalism and respect for your property are unmatched.I can not recommend them enough.

Not even worthy of 1 star. I paid the money for all inspection, not sending the email, not calling…read moreto confirm the appointment and then sent the report to seller of the house without my consent and I have still not received any report. Never Never Never go with them for inspection or fix.

Great service from Sumner County Servpro! They sent a crew to clean up after we evicted some…read moreraccoons from our crawl space. The animals had destroyed the majority of our ductwork, made mountains of poo, and left remnants of small prey and containers from a trashcan raid. The crew was friendly and polite. We appreciate their hard work with a positive attitude. Highly recommended!

Wanted to give my business to a local company so I decided to go with Nationwide Carpet. I had used…read morethem in the past and they were great, but not this time. The person who they sent to install the carpet, John, arrived at my door and as soon as he stepped in my house I could smell that he reeked of marijuana. If I wasn't on a time crunch, I would have sent him packing and asked for a new installer. It was so strong that when he left to go get some supplies, my bedroom smelled like marijuana. My wife came in the room to check the progress and immediately said it smells like weed in here. After the install, I called Nationwide to let them know that it was not ok to have someone doing installs that reeked of Marijuana and it was super unprofessional. I first talked with Cameron who said he has known John for years and I probably just smelled cigarettes. I told Cameron that I had been around Marijuana in the past and I know what it smells like. He was obviously gaslighting me to cover for his buddy. I then asked to speak with the owner, since Cameron was blowing me off. I next spoke with Chris and explained the situation to him and he also tried to gaslight me and said you probably just smelled cigarettes because John is a smoker. I again explained to Chris I knew what marijuana smells like and John reeked of it. I explained to Chris it was very unprofessional to have his installer come to a job reeking of weed. Chris just apologized and said he would talk to John. Chris never said let me give you some money off the cost of the install since that was unacceptable, nope just acted like I didn't know what I smelled and made excuses. I won't be using them again!

Excellent experience with Nationwide. We were nervous as new flooring is expensive. Nationwide…read moreworked with us to determine the right flooring for our needs. Also, installation is everything. Axel and his crew came in and did an incredible job. They were kind, courteous and picked up after themselves. We were hoping the job would take under 4 days to complete, they did it in less than 2. Not much else to say, except that they were exactly what we wanted. A month or so later, no issues and no scratches, even with wear and tear and a dog. Great experience from a local company.

Goldstar roofing showed up right on time with no time at all diagnosed my problem and had just the…read morething to fix it. It was a small job that a couple of roofing companies didn't even want to come out for so I thank Tom and his crew for doing a wonderful job.