Billy was knowledgeable very helpful and was able to find what I needed to finish my project.

I shop at the Antioch store but they all have great selections and affordable prices. Not sure if they are all owned by the same person, but the owner of the Antioch store was very helpful and assisted me in loading my tile. read more

We are building a shower where our whirlpool tub use to be. Our expertise comes from YouTube if that counts. We went in there with a very loose plan. Chris was able to help us find similar tiles to the ones we had (which I am sure were outdated) Johnnie and Billy both jumped in to help us figure out all of the items we would need to get the job done. They were both obviously very knowledgeable, and we left with a lot more confidence that we could do this thing with all the things necessary to make it happen. This is the 3rd time we have had great service from this place. Highly recommend them. read more

My salesperson was so helpful and patient. I visited the store three times before I chose the final selection of carpet. Great customer service. My carpet was delivered and installed in the time stated. I love my new carpeting. read more

These guys were great to work with. They allowed me to decide on my samples and then purchase by phone for my contractor to pick up later. Pricing was competitive with other stores (I looked also at Floor and Decor, Home Depot and Lowes) but the guys here seemed much more knowledgeable about what I needed in regards to underlayment which saved me a bit of money compared to what I was being told elsewhere. The materials were beautiful and my parents floors look great now! The proof will be in the lasting power but for now, five stars! read more

Buy Floors Direct - a bedroom with a bed and a desk - Flooring Near Me - Nashville, Tennessee

Buy Floors Direct is a pretty large flooring store that has lots of options for tile and wood. Their customer service is great - I was just shopping for ideas on this day, but one of their customer service reps offered a lot of help! It's worth checking out if you're exploring options for a new build or renovation! Reasonable prices and good options on clearance! read more

Excellent customer service, great prices, and the staff is helpful and courteous. They made choosing our flooring easier than I expected. Staff is knowledgeable and absolutely no high pressure. They are my new go to for any flooring needs! read more

Even though they did not carry the material I needed this time, Daryl was kind and professional enough to help us locate a couple of sources for travertine pavers. He may not have made a sale but he made a loyal customer out of me. read more

My contractor recommended that I look for hardwood flooring. The employee explained all of the options including wood look tile and gave me some free samples. My wife picked her choice and we bought enough for 2 rooms and a hallway. After installation we were quite pleased. However after several months some cracks appeared. Our contractor said he could putty them but suggested that I show some pictures to the vendor. I did so and the owner came out promptly to see for himself. He said that many places were manufacturer defects and he would have them fixed. Long story short, he sent out an independent contractor who replaced nearly 30 boards and repaired some other areas not even manufacturer responsibility. The results are better than new. What a pleasure to deal with such an honorable and responsive vendor. read more

We have been remodeling our home during the pandemic and it's been exhausting. Supply issues have been a contestant problem for everything from wood, to cabinets to tubs....but not tile! The friendly staff at Buy Floors Direct have what you need and know what customer service is! Daryl and Mike have both helped me find the right tile, pulled it for me and even load it in my car. One tile I selected the Nashville store was short on, so they looked it up in their computer system and got me to another store nearby that same day. Again I can not emphasize enough how much I valued the GREAT customer service shown to me here. At a different major tile store in town I couldn't find anyone willing to help with anything. I asked for help to have tile loaded into my car and I was told they had 93 orders ahead of me and it wouldn't be pulled that day because they only had 2 employees who could help. I was only getting a few cases of tile and there were 4 cashiers standing around with no customers at the time! Pricing at Buy Floors Direct is very competitive with quality tile also. read more

I recently was looking for tile for my master bathroom project. I went to several tile shops and found that Buy Floors Direct had by far the best customer service. They greeted me at the door each time I entered the store, and offer to help me find what I needed. There was always someone walking around and offering assistance. I went to two other tile stores in the Nashville area and was basically ignored when I entered and shopped, or left to stand at the checkout, waiting to be acknowledged. I highly recommend Buy Floors direct not only for their exceptional customer service, but for their awesome selection of tile and flooring and excellent prices! read more

We just finished building a house and used Buy Floors Direct extensively. I was super-impressed with the customer service we received from the staff. Mike the Manager was very helpful in helping us process returning some tile we over-bought. Mark and Darrell are both very knowledgable about their products and were a great resource to help in our decisions. Whitney was very helpful in processing the order and helping with the return paperwork. Don't use another company who may charge a restocking fee for any excess material (learned the hard way). Use Buy Floors Direct!!! read more

Buy Floors Direct has the best customer service. Highly recommend using them! They are highly knowledgeable and extremely helpful; even suggested other stores that may have options to better match what I needed for my existing bathroom. So appreciative of both Chip and Daryl! read more

Our friend told us about Buy Floors Direct and we were not disappointed at all. This place was fantastic, lots to chose from and the best customer service in industry. First time we went over we just looked around and we were helped by James. Few days later we went to buy and Mike helped us. Both Mike and James were very patient and very knowledgeable. Pleasure to work with. They were very passionate about helping us and answer all our questions and know our needs. I wish I could give them ten stars! read more

Obviously they have too much business to give any type of customer service. I walked into a store with no customers and for gentleman sitting up front by the door not doing anything. I asked for the no slip textured tile as I had been advised to ask by the person who will lay the tile. Mike told me just to look around the store as nothing is labelled. I asked if I could be shown and if someone could help me. Mike, who turned out to be the manager, told me I would just have to look around myselfand refused to assist. Apparently they don't need my business. read more

My contractor told me about this place, and I'm sure glad he did. Although not on my side of town, it was worth the drive over to the 100 oaks area. I was looking for new tile for my bathroom and had not had much luck at the big box place near me. They seemed to not have enough employees to help me. Unlike them, Buy Floors Direct had employees ready to greet me, along with a great selection and excellent pricing on my tile. It was well lit, and didn't seem like a warehouse, even though I guess that's what it is. They took time to answer my various questions, even though I'm sure my purchase was small compared to what lots of people are getting there. When it's time (and I have the money!) to re-do my kitchen, I am heading straight back to Buy Floors Direct! read more

Buy Floors Direct makes it so easy to shop for what you need. Organized displays with straightforward product descriptions. Daryl was so knowledgeable and helpful. read more

Ten stars for customer service! I wish I could remember the gentleman's name that is always here and has helped us the most, but everyone there is SO friendly and helpful. Today as I was leaving I noticed that same employee wheeling an elderly customer out to her car in her wheelchair and being so sweet to her - it was touching to see people take such care and I just had to leave a review... As for the products, I love lots of marble and the luxury look for less money when I can find it, and they have GREAT options! I'll be back! :) read more

Bad service...employees don't comprehend the first mile much less going an extra mile. Their personal cell phones are priority

What a great place, we bought our swanky new bathroom floor and wall tile here for a complete bathroom makeover - $495 all in. Mike was super efficient and the another chap helped load the car. A great pleasant and VFM experience with lots of product to choose from. read more

I cant say enough about the great service I received when my condo flooded. After sucking over 25 gallons of water from the carpet, it was still soaked & clear it had to go. Less than FIVE days later, I have beautiful new waterproof floors. Yes, I said WATERPROOF! The staff was so impressive with their knowledge and helped me pick the best option and the price was better than the big "home improvement" stores. The icing on the cake was how they handled the installation--I was given the name of an installer who brought his crew and got it done in just 2 days. Im a single girl and could have never handled this on my own. THANK YOU BFD--you saved me from a nightmare and also improved the appearance and value of my home. Ill never go anywhere else!!! read more

I've continued to have excellent experience with Buy Floors Direct. They sold me all the tile in my house and stand behind their products. I've recommended Buy Floors Direct to my friends and they've been pleased as well. Friendly and knowledgeable staff, great product selection, extremely competitive pricing. read more

DO NOT BUY CARPET FROM THESE PEOPLE! I had a wonderful experience buying tile from Buy Floors Direct and the customer service reps that work the floors were so helpful so I went in this morning to buy carpet. I had to bring in my twin 2 year olds because I didn't have a babysitter and needed to order my carpet by today. I knew I would be there less than 20 mins so I felt like it would be okay. Within the first 5 mins the sales guy (he said he was the owner) was getting onto my kids for just flipping through a few carpets. They were not yelling or damaging anything. Plus, I was the only person in the showroom so they couldn't have distracted anyone else. After he yelled at them the first time I told them to sit down and watch a show on my cell phone. That didn't last very long and they followed me around the store for the next few minutes. As I was deciding on a carpet and was about to commit to spend $2500 on a carpet I hear him yell at one of my 2 year olds again. He wasn't hurting anything, just stepped up to see another carpet sample. He then tells me that my kids are not behaved and can't believe I would bring them into a store! THEY ARE 2! Please! I was in shock! Obviously, I would have paid for anything they damaged but I'm pretty sure the carpet samples are of no value! He just doesn't like kids and didn't want them in his store. Thank goodness I didn't order the carpet because I found the price online for $600 less than their price! Not only is the owner not friendly, his carpet prices are a total joke! If he wants people to shop in his store he should probably stay back in his private office and let his kind and helpful salesmen do their job. Try carpet wholesale out of Dalton, GA . Awesome prices, quick delivery to your home, and great customer service! read more