I've been a patient of CR medical group for about 22 years now. Maybe more. I have been going to…read morethis practice since it was located on Rte 30! I'm leaving a review because I'm upset and disappointed by my most recent experience at this medical group. I scheduled an appointment, which did not have to be same day, but they mentioned there was openings as early as 11am today (06/08/26). I ended up waiting over 70 minutes to be seen by the doctor. A 30 minute wait I would understand, but an hour and 10 minutes is crazy. Especially on a weekday that I need to be at my job. When the physician, Dr. Catherine McDoniel, entered the room, she acknowledged I was at the window looking out. I politely mentioned I was checking out the views because I've been waiting for a little bit. Instead of acknowledging the concern, she responded in a way that I felt was dismissive and confrontational, asking, "What did you expect? You booked the appointment same day?" and suggested I go to urgent care instead. I remained respectful and simply explained that I had expected to be seen closer to my scheduled appointment time. The interaction continued to feel defensive, and I ultimately left crying without receiving care. I asked the front desk to refund my copay, which they were able to take care of and apologized for what happened. After I left the building, the front desk called me again apologizing for what had happened. The front desk staff were kind and professional, but the physician interaction was upsetting and left me feeling unheard and disrespected. And I left without the medical attention I needed. I believe the multiple apologies I've received over this incident is important to note as it confirms this encounter was problematic. I do not recommend Dr Catherine McDoniel.

Front desk and scheduling are kind and helpful. I also use the online portal and nurses and Dr…read more McDoniel are very responsive. I have seen Dr. McDoniel for a little over 5 years and I have always gotten 5 star service. Dr. McDoniel is patient, kind and knowledgable. She listens and I have never felt rushed. I have personally recommended her to many friends and family.

I called to the office today to ask a question about a doctor's visit. The person responded was…read moresuper rude, told I don't understand you and hung up on me.

I had a very great experience with dr Novak. He's very kind and accommodating. Very knowledgeable…read moreand wait time was short.

Very professional, pleasant staff. Super organized from start to finish. They are now affiliated…read morewith Advocate Christ. They called a day ahead with instructions and directions to the place. 11:30am PET Scan appointment (apparently the only place in the area that does this type of test). We were very early and they got us registered right away. Cecily at registration was super nice. They called us back at exactly 11:30 where we were warmly greeted and escorted by Kelly. Then Michelle administers the IV injection. The reclining chair looked super comfy. It's an hour wait to let the injection work through the system. They brought out a pillow and blanket to make the patient comfy. They put the patient's belongings in a locker and gave us the key. Kelly was very caring and kind, offered me a water. Very clean facility. It is a bright blue building exterior and you can't miss it. I can't speak yet for how quickly the results get to the referring specialist, since the test was today. Hoping the rest of the process goes smoothly.

Check in- super easy. Prepping for exam - easy…read more Techs administering tast - super nice and kind. I have had blood tests, heart tests (too many to list), and MRI's. I will not go anywhere else.

I am primarily under the care of Dr. Patel at SW Nephrology, however I have had the opportunity to…read moreinteract with several doctors here and they have all been top of the line. They have all been very thorough with me as we are going into uncharted territory with my health. Not only have they been thorough they are very understanding of one's situation and treat you well. They are making a very difficult situation for me feel like is completely manageable

Waited an hour and a half for an appointment. I ended up just leaving. Avoid this place at all…read morecosts! Extremely unprofessional

We visited the Neurology department and was blown away from the minute we walked in the door. The…read moreprofessionalism and kindness displayed made us feel at ease. Dr Ramos took the time with my Mom explained things to her so could understand at her age that means a lot

I really like my nurse practitioner as well as my doctor. When I have a scheduled appointment I get…read morethere and I'm called on time and never have a problem in the office at all and they're very helpful.

Excellent! Can't say enough positive about this group and Dr. Beckmann. I've never had a problem…read moregetting in for an appointment for myself or my kids, even when urgent. Dr. Beckman is so thorough and takes time to answer and address any questions or concerns. The office staff is kind and friendly. We feel very comfortable in the office and confident with Family First!

Dr. Olivieri is hands down the nicest, most knowledgeable, doctor I've ever been to…read more I usually wait about 30-40min to see him, but it is well worth it.

This is the worst medical office I've ever been too and I work in the health industry. The entire…read moreoffice is lazy and doesn't care about the patients. My first appointment there was absolutely terrible. I showed up 30 mins early to fill out paper work and to hopefully speed things up but no. I waited for an hour and a half in the waiting room while every single other person that walked in after me went in the office, got treated and left, while I'm sitting in the waiting room and haven't even gotten vitals yet. Then after waiting this long it's now ther lunch time. They actually took a break to eat lunch while I've been here for over an hour waiting. I will never return to this office and I recxomne no one ever goes there.

Dr. Loza properly diagnosed and medicated my chronic bladder inflammation after just a couple…read moreappointments! Before him, I'd spent years being prescribed antibiotics I didn't need for UTIs I didn't have. I dealt with awful stomach issues from the unnecessary meds and felt so much shame about my condition. He never made me feel embarrassed about my symptoms and always seems to genuinely care about my well being. I cannot express how thankful I am that he started practicing at this clinic! Also want to add that both Dr. Loza and Dr. Lomax have been very kind and professional towards me as a transgender patient! Always appreciated, unfortunately that hasn't been standard across practices.

Horrible ! Do not come here Dr. Lomax has been one of the worst doctors I have encountered with…read moreLoyola. Money hungry wants you to continually schedule appointments for something as simple as a birth control refill! do not deal with Dr. Lomax