Would not recommend. I brought my car to JRs twice. The first time they completed the body work and misaligned the sensor which I had to have repaired at the dealer. The second time, while trying to align the sensor they damaged the electronics causing the radio and heads up display to completely short, as well as damage to the lift gate. The shop knew that there was damage to the electronics, asked me to sign the approval for payment from my insurance and then shuffled my car off to the dealer for them to analyze and try and fix the problem. To recap, they broke the electronics and then sent it off somewhere else, collected payment from my insurance and have barely bothered to follow up. I called and waited TWO weeks for a response from them, only to have them say they would be back in touch, which they have not done. My car has been sitting at Malloy for the last month because the dealer can't even figure out how they damaged the car and is unable to repair it. I am being forced into buying a new car because of the damages they caused and have since entirely shirked any responsibility for. Absolutely would not recommend bringing your car here. Their complete ineptitude has caused me to lose business and have to pay out of pocket for a rental. They have absolutely no integrity and are unable to communicate or own up to their own mistakes, never mind making it right with the customer. Unforgivable. read more

Terrible Customer Service!! No follow up calls or updates when told they will get back to you that day. Receptionist has a huge attitude. Wouldn't recommend taking any vehicle there. read more

JR's has been my go to auto body shop for everything from repaint, to collision repair, to just repair advice. I have always been very satisfied with customer service being top notch. The pricing has always been fair and does not exceed the original quote unless they find something else, and then they make sure it is approved prior so there are no surprises. The issue with most body shops in the present day, is the supply chain issues that have come with the pandemic. It takes longer for the shops to get parts, the vendors are charging more for the parts, and the labor to install the parts is through the roof. The recent estimate for an accident in November, was in the middle of December and the repair was made in March. With the current supply chain issues being considered I was very happy with the timeline and the end result was flawless as usual. read more

I had high hopes for JR's Auto Body. I brought a front bumper to them for a repaint with very little damage, mostly just paint damage. When I received the bumper back it had scuffs/imprints from where it was touched prior to paint being fully dry. There are also many dull spots. Scratches on the bottom weren't even sanded slightly to make them smoother or remove "fuzz" from them. Very disappointed in the lack of quality. The time it took them to complete the job was double what was quoted. I was unable to thoroughly inspect the bumper when I picked it up due to heavy rain. They then emailed me a survey that they wanted me to complete. At the end of the survey the website said that they would contact me regarding the single star that I gave them. That never happened. I would hate to see how they handle a more difficult job than a simple repaint. I would not recommend them for anything. read more

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My car was taken fir an estimate in August. Was told could not be fix3d until November. I just read a review about making sure a customer had her car moved up on the schedule. Intrlersting, she got moved up. Hope they don't have issues serving folks from different races and color. Was called on a Friday afternoon and to verify they could take my car on Monday am. Not enough notice to get a rent a car since holiday coming up. Then told you pay for rental until your insurance sorts matter out. Would this happen with an earlier notification that my car was being worked on. Save yourself a head ache, go somewhere else! read more

We had our car in an accident in January 2024. They didn't get it into the shop till April. We received the car about the middle of May. He had a piece of the roof top of window fly off while going done the road on June 1st. He contacted the auto body shop on June 3 to fix since it hadn't been 3 weeks after the original repair. They still yet to fix the car roof as of July 2024. We have only driven the car for 3 weeks since the beginning of the year. We have contacted them several times, but they keep giving us the run around to fix. This is poor customer service and I would not recommend them at all to fix the car Especially if you expect it back in a timely manner!!!! read more

They've helped me many times with different cars since I began driving in 2013. Repair times were always laid out and communicated from the beginning. If timelines needed to change or something was back ordered that was expressed. Repairs are warrantied as well if anything comes up involving the work done. Excellent people and service. read more

Jr's auto body did an excellent repair on my son's car after he hit a deer. They were very helpful with the entire process. Before the car was to be taken in for repairs, they called to find out if he would need assistance getting a rental or even a ride to pick up the rental. Today when we picked up the car the staff even brought the car around front for us. All the staff we dealt with were very customer service friendly. It is nice to know there are still people who put the customer first. read more

Picked a low mileage 02 GTP coupe and decided to get a complete refinish and make it my new daily driver. Snotty receptionist wouldn't even make an appointment to get an estimate. Don't waste your time is all you want is paint. They obviously only want insurance jobs so they can overbill. read more

One of the worst experiences. The car was at the shop for over two months. The front damage to the car consisted of the hood, headlights and front bumper. After having my car at the shop for two months, the hood was not replaced with a new one like it was promised. The hood did not fit the car, the mechanism was not installed right. There was no way to open the hood via regular mechanism. The horn was damaged and was never fixed. You think they would test their work, but obviously they do not do that. The receptionist was always mean on the phone and was not helpful at all. The miscommunication between the employees made this experience even more frustrating. No one knew what was going on with the car. They are never getting my business in future. read more

The staff was friendly and had answers to all my questions. The facility is great and the Van was done within the time promised and done right! Thanks a lot! read more