Water heater wasn't working and they came on multiple occassions and never fixed it right. Left…read moreelectrical wiring on heater all hacked up with bare wires exposed and heater switch dismantled. Said they would perform a temporary repair by installing a smaller heater and never did. Why would they do that? Why not wait and install the correct one? Had to shower with cold water and heater is still not fixed. They also walk into the house without knocking and when they leave they never let the customer know what repairs were performed or that they left. I guess because no repairs were ever done. DO NOT RECOMMEND!

Update for the two brand new toilets that they had installed a year ago.. One brand new toilet is…read morerunning good. The other toilet, apparently months later it started leaking at the base. Probably due to a faulty seal? Had to call a handyman to come and fix the issue. Maybe their workers are inexperienced.

Kimo came and did my solar panel and heater maintenance. Awesome job and service!...will do it…read moreagain yearly

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

John fixed my plumbing issue on the same day I called, did a great job, and charged a fair price…read more I was totally impressed. If I could give 6 stars, I would.

These guys are great. Responded to our call quickly. Came on time. Fixed the problem. Charged a…read morevery reasonable price. Nothing more to say!

I would give 0 stars if I could…read more I had scheduled an appointment for them for this morning (Monday 10am). I called at 730 to cancel because my son is sick and I have to take him to the Dr. When the woman who answered the phone said "so you want to cancel" I said yes and apologized for the late notice. Her response "yea, whatever" and hung up! So rude and 100% not necessary. Side note, they charge $150 per hour just to come give you a quote! I was willing to pay because we need the work done, but are you kidding me?! For a quote?

extremely rude over the phone, after a very prickly question and answer round, i was asked "where…read moreare you from?" I know this can be a contentious point with locals, but i was very surprised when i told the lady where i was from she said she couldn't help me and hung up. I was truly very polite during the conversation and was just left baffled.

great service .. totally help out at 8 pm on a Friday night. life saver ... friendly , and timelyread more

If i could give Darren 100 stars i would. Imagine our…read moredilemma on a beautiful morning. Our kitchen sink was clogged and the bathroom too. I checked yelp and tried calling his number. Few minutes i got a call back from him. And said he will just finish the other job he started. And call me back when he is on his way. My husband and I are very grateful for his politeness, professionalism and above all for sharing ALOHA! We couldn't thank him enough for doing a job well done. After 3 1/2 hrs he completed the task. Do not hesitate to contact him. Truly amazing person. To Darren and the wife. Thank you sooo much!

Excellent service. Plumber was on-time, assessed the problem, provided options and costs and…read moreresolved the issue. I will definitely use them again.

Nigel did a awesome job. Replaced hose bibs with quality parts. Fast and neat . I will certainly…read more hire him again .

There was a plumbing issue with my parents' toilet that needed to be fixed that same day. I called…read moreSilas, and even though he was already working on another job, he reassured me that he could help later that day. He let me know he'd be done around 1 PM and kept me updated every step of the way--texting when he finished his job, when he stopped by his home to grab tools, and when he was on his way to my parent's house. That kind of communication really put us at ease, and we appreciated it so much. As soon as Silas showed up, his friendly and professional manner made us feel confident we were in good hands. He quickly fixed the issue and went above and beyond by teaching us how to prevent it from happening again and sharing tips for troubleshooting. His professionalism, friendly attitude, and quick action made a stressful situation so much easier. We highly recommend Silas with Pipe Tech Solutions & Plumbing to anyone in need of a reliable and caring plumber. Mahalo, Silas, for taking care of us!

Silas responded to my request to fix a leaking pipe immediately, showed up on time and did a great…read morejob fixing the problem. He is local with a young family who just started his own company after working for a local plumber for several years. He clearly explained what he needed to do and did it. His price was very reasonable.

My first personal experience hiring Jay Foster of Got Plumbing LLC. He responded quickly. I had…read morealready made 3 other calls to plumbers to fix a broken kitchen faucet handle. They were too busy and I would be on a waitlist for a day or two. Jay Foster was able to respond by 11:00 a.m. on the same day of my call. Amazing! This job was supposed to be easy, but Jay encountered problems due to the aged faucet. There was an especially problematic issue where it caused him to be in a very strained uncomfortable contorted position under the sink, but he worked at it with determination until he got it! I was very pleased with Jay's work. He is also easy to communicate with and respectful. Prompt service call. It felt like I was dealing with a mainland service-oriented professional. Mahalo nui loa, Jay Foster. My property management staff and I at RE/MAX Kauai will certainly be calling upon you again!

Jay at Got Plumbing was referred to me by a friend. When I called him he was out on a job and told…read moreme to text message him my name, address and the plumbing problem. I texted him that our toilet was leaking water around the base when we flushed it and the rest of the information that he'd asked for. I also let him know it was not an emergency. Waited 24 hours and no response, so I texted him again. He called me back and said he had been on a job but could come the next day at a designated time. The next day he arrived 10 minutes early. He Came into my house and checked out the toilet. Went out and got his tools and supplies. He showed me some rusting on a water inlet hose and asked if he should change it out. I told him to do so. He vacuumed up the water that was in the toilet and then pulled it up. He quickly repaired and replaced the needed items. It took him just under an hour. Excellent!!!!! I'd hire him again, for sure!