The customer was happy with the service. DK picked up the…read morephone on the first call. I am looking forward to having my equipment serviced on a yearly basis by this company.

We are currently communicating via text message. He did respond quickly after I messaged him. He…read moreasked for my make and model number and details of my washer problem. Waiting for a return response to see when he'll be able to come to my home to check out the washer. I will submit another review and this process unfolds.

Excellent and efficient service. Very accommodating to our schedule . The washing machine is…read moreworking beautifully. Mahalo for doing such a great job. No more rocking and gyration of the washing machine during the spin cycle. Pearl in Ele'ele.

Our dryer started screaming the night before Halloween. Alan came over, looked at it, ordered…read moreparts, and fixed it as soon as the parts came in. He was very professional and courteous, and such a mellow energy, all business and efficiency. He understood how important dryers are for families with teenagers. Such a great experience.

Master Appliance provides excellent, high quality service with great communication. Adam (Derek)…read moreand Laurie are an efficient, friendly team who have helped us repair a variety of appliances. We appreciate their follow up and clear communication about diagnoses, needed parts, and associated costs. Highly recommend!

Great Service! This was our 2nd experience working with Master Appliance Doctor and wonderful…read moreservice each time. Highly recommend them!

They canceled on us THREE TIMES. We were without our refrigerator for over a month. If you…read moreschedule a repair, they give you 8am -5pm time window, so we had to clear our schedules only to be canceled on the day of. Finally canceled our service request because we had no faith that they would show up. The support is frustrating. If you can reach a real person (most is AI), they can't do more than reschedule.

After scheduling a repair with original technician for 7/16, AI changed repair date to 7/15 saying…read morethe part would not arrive in time? No technician 7/15, no technician 7/16. Now I received an email without explanation partial refunding my service charge but still charging diagnostic fee of $129 + 5.81 tax. and asking if I want to return the part! Called their service center and was told to call back tomorrow morning because repair scheduling was closed and customer service person could not help! In reading other reviews this seems to be a pattern! Tried to call local Sears Service, Lihue and they are not answering calls! STAY AWAY FROM SEARS APPPLIANCE REPAIR until they get their AI act together! Will follow up after trying again tomorrow to reschedule!

I would highly recommend Kauai Air Conditioning & Plumbing. I requested a service call to swap out…read moreone of my toilets by sending an email over the weekend. I received a phone call to schedule the installation first thing Monday morning. Deepak and Mike showed up promptly as scheduled and handled the job quickly, leaving the bathroom spotless.

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

I couldn't be happier that we came across Goldsmiths Kauai and were able to grab some jewelry to…read morecommemorate our wonderful trip. Souvenirs like magnets and cups are great, but I am so happy that I found a couple of pieces designed right here in Kauai that I can wear forever! There were a lot of classic pieces, and some island themed and sourced. Located in a very charming, but small shopping center (pro tip: there's a yummy bakery across the way). I was able to meet the owners and they were very friendly and showed me a lot of pieces. They were very patient, and not pushy at all. They were also very knowledgeable. I was also able to purchase a couple pieces for under $100 for gifts. I definitely recommend popping in whether you are local or visiting.

I had a fantastic experience with Reed at Goldsmith. He was able to meet me where I was for the…read moreconsultation and provide solutions for the repair. We ended up doing the repair the very next day and he was able to turn it around in less than 2 hours!! Super knowledgeable and operated with integrity and care. I live my necklace more than when it was brand new! I will be using Goldsmith Kauai again!!

100% RECOMMEND ALL KINE TOWING! Don't call anyone else, call them. Forreal!…read more This is truly an 'ohana business and I can't tell you how grateful I am that All Kine Towing came to my rescue! I was also honored to have a dad/daughter duo, my five year old daughter's face lit up when she saw her!! She talked story with my kids and answered all their curious questions. I'm born and raised Kauaʻi and moved to O'ahu right after high school. The aloha I was shown this evening by All Kine Towing is the reason I moved home to raise my three keiki. Just the way everything was handled from start to finish was incredible. Super fast service, quality towing, and the aloha was truly there from talking with me about next steps to talking story with my keiki and all the questions they had! Will be reccommending all my family and friends to All Kine Towing!!!

Awesome, quick service! I will call them again if the nred arises! Friendly, super nice l!read more

Oh my goodness, Josh at Kauai Computer Repair is my hero. I had a simple problem with my Gateway…read morelaptop. Since I'm quite elderly and a complete computer ignoramus, I was stumped and also in a panic. Josh talked me through the issue and was both patient and kind. Service was swift; issue resolved - highly recommend Kauai Computer Repair!

what has happened to this company? their office seems to be vacatEd. they do not answer their…read morephone but they still collect my money

Wish our Board had read Jeffrey's post BEFORE hiring CMOP to do a SUPER expensive commercial…read moreplumbing replacement for our condos (sadly a COOP controlled by the Board)... Condo / commercial building(s) due for your plumbing retrofit?!?! HORRID EXPERIENCE all around with CMOP. STRONGLY suggest you check with HPG and Sagewater!!! OR if you want to learn how NOT to do it, roll the die with CMOP... GOOD TILERS WANTED: to review the attached photos. Please comment accordingly! CMOP had to rebuild our showers after pipes were replaced. CMOP chlorinated new pipes of some stacks without even warning the residents! I reported that to RICO since our Board wouldn't act and so nothing happened. Good thing no one drank it, that I heard of... These buffoons even left a trash can FULL of water will a hole in it and left for the night! Any compensation or apology!? NAH! NOTHING that goes wrong is THEIR fault. The Board mandated that CMOP had keys (access) to all our units (homes). Most everyone moved out while the long and dirty project went one. I came to check one Monday MORNING to find my front door WIDE OPEN - with no one there. I presume it was just left open as they packed up for Aloha Friday pau hana... It's worth a Google of CMOP's project manager Derrick Fujikawa too! https://www.google.com/search?q=derrick+fujikawa&rlz=1C1CHBD_enUS711US712&oq=derrick+fuji&aqs=chrome.3.0j69i57j0l2.9231j0j7&sourceid=chrome&ie=UTF-8

This is the worst contractor ever. They estimated 6 weeks per condo stack and now want access for…read more12-14 weeks. They have no coordination with their subs. They are severely behind and are nothing but a burden. Continental Mechanical Sucks