I saw Gene king while was there. He was very knowledgeable and very nice. I will come back to…read morepurchase my car from him

First thing to improve is to have a class on how to treat your customers. The CEO needs to do a…read moresurprise visit to this location. There was one person who was super friendly he was the one sitting at the front and greets you as you come in. He should be the manager. We just purchased a vehicle at this location. My friend loves his vehicle but the customer service skills is super lacking with some at this location. It could have been because we are a gay couple maybe idk just do better

Purchase parts on-line and needed return. Automated response says someone will respond. 2 weeks…read morelater nothing. Called several times to the parts depart. Left messages and nothing. Unable to speak to anyone. If want a new car, instant response. Funny how that works....

Bought tire from there they will not beat around the bush when you get a hole in twice when it…read moreshould've had another tire on it, that's not a good place to buy tires at all

Hey was very honest and very nice he was very easy to deal with an the car was perfect we have had…read moreno problems with it

ZERO STARS. Mark Green is a crook and a liar. he preys on people that are down on their luck and he…read moreknows he can take advantage of. he repossessed a car from me out of a hospital parking lot while I was inside receiving life saving care due to a serious illness. the payment was only FOUR days late. he then blocked me and my family on social media and refused to answer our phone calls. do NOTTTTT buy anything from this man!!!!!!!!

long post, buckle up!! Kia of the shoals forged my signature and my mother's signature on the…read morewarranty package that I know for a fact I declined when offered. I wanted my payment as low as possible and wasn't worried about GAP ( I have this with my car insurance) or the extended warranty. I planned on selling my current vehicle and putting it towards the principal anyways. I was told by the finance manager that I couldn't remove it because I didn't have a trade in. (I find out later that was not true and went to the GM and had it removed. ) Now here is the problem. I had flexor tendon surgery performed on 9/25/25 (purchased 10/11/2025) so I was unable to physically sign my signature in a legible way for one, as my dominant hand was in a bulky full forearm/ hand splint and I had very limited movements in my thumb due to the recent surgery. My mother never once stepped foot into that dealership so how did she sign her name? The finance manger said it was a wet signature. Not at all possible. It's evident the same person forge both of our signatures on the warranty package also. Next problem, I know I declined the extended warranty. I've had so many issues out of my 2020 Kia telluride. Not 1, but 2 bad alternators, a dead battery, oil leak, I've bought a new housing, new gaskets, changed my oil 5 times in 20,000 miles since I got this car due to low oil, not to mention all the times I had to put more oil in it. 2 bad O2 sensors, and now my transmission is blown. When my step dad dropped the car off at the dealership this morning, the service "professional" very rudely said he wouldn't help them unload it from the uhal hauler. So my step dad and 80 year old grandfather had to get out and physically push this hunk of junk car off, which resulted in my grandfather falling and getting injured On their property. I've called Kia multiple times and told them about my issues and not once did anyone mention anything about an extended warranty. Nobody cared to even look. All they could offer me was to buy my car at today's market value. I only found out about the extended warranty by reaching out to the salesman because I wanted to know where all these extra charges came from. That's when I found out about it. Don't you think if I knew I had an extended warranty from the beginning, I would've cashed in on it instead of sinking nearly $2k into fixing it myself? But to my knowledge, I declined the coverage. I know did. The salesman was great and nothing is directed towards Bryant Anthony. This is all for general manager, finance manager, owner, and service department. This car and dealing with this dealership has been a complete nightmare. I don't even trust the dealership to work on it now. I'm so disappointed and lost all trust in this dealership all together. Kia, just so you know, forgery is a federal offense and I will be seeking legal representation for this, among a long list of other things. If anyone wants to know more, please reach out. I have so much more I can tell you about this dealership and my experience there. I will be posting this review every single day until Kia and I can come to a resolution.

Said they would call back the next day still have not heard back 3 months later. Truck is still on…read morethe lot.

Be very careful here. Owner lied about condition and prior accident damage. I have the records…read moreand pictures to prove it. Stay away.