Did not respond to questions in a timely manner if at all. Booked a hotel for a 73 year old woman…read morethat had no elevators. Asked to book a room with 2 beds, arrived at the hotel to find we had a room with 1 bed. Very disappointed, I would not recommend.

As a customer of Santours going way back to the 80s and 90s when I made frequent trips to South…read moreAmerica and Asia. When I inquired with others to compare, none could match their prices or exceptionally friendly service. Staying a loyal customer of the agency through all these years, I have come to know Joseph Santini as an honorable and reputable businessman and have recommended him to many others over several decades of enjoyable and successful international adventures booked with him. Joe is by far the most knowledgeable and genuine travel planner that I have encountered. His caring attitude and plethora of experience shine through at every turn as he strives to make the best possible arrangements on my behalf. He consistently goes beyond the call and digs deeply to discover and secure special deals on flights that I could never find myself, and goes out of his way to provide recommendations for every aspect of travel. Sensitive to my particular needs, he always helps by including information necessary in preparing to visit new destinations. And he has given me terrific guidance and vital information related to maintaining my safety and security while I'm away. Joseph's unique outlook strikes a practical, sensible balance between cost effectiveness, comfort, and convenience, and he's always willing to spend as long as it takes with me to work through the planning of both my extended business trips and touristic vacations. Make sure that you check with him while searching for personal or group tours to distant lands or creating longer journeys with multiple stops, as he is talented in arranging incredible trips. A WORLD OF THANKS, SANTINI TOURS!

My wife and I wanted to take our daughter to Disneyland for the first time. Robert was so attentive…read moreto every detail and made travel fun once again! He took care of all our bookings , flights, lodging, and tickets! Robert and his team went above and beyond to make our stay memorable! Robert personally called to check in with us to make sure everything was going well, that's when I knew we had chosen the right agency !

I had a complicated itinerary involving me and my son coming and going from California to West…read moreAfrica to East Africa. Usually I have been able to figure out how to get around but I have been very disillusioned by Expedia and similar services so I was looking for someone to help. I was lucky to find Philip Marks and Varun Puri in Brisbane. The entire month of January had me in their capable hands and I scooted around Africa-from Cameroon to Uganda. Not one single solitary thing went wrong. The agency is absolutely efficient. They know their way around the world and it could not have easier. I cannot think of one reason to go back to on line travel abuse when there are these two helpful,and understanding, agents right here. (They also make perfectly wonderful chocolate under the name of Philip Marks chocolates.)

Spoke with Claudia about a potential trip to support the Cuban people. She was knowledgable,…read morehelpful, and provided outstanding consulting. Recommend for any traveler!

Without a doubt this trip was the most well organized and run trip we have ever experienced. Our…read moretour guide in Cape Town for the peninsula tour was exceptional, a locla with a font of knowledge the limits of which we never found. Fast forward to Leopard Hills and our safari. Here are locaed the most friendly and courteous people tha tyou could ever wish to meet. The food was exceptional (and ever present!). Our guides amazed us with their knowledge and enthusiasm, and the trackers are something to behold, also kind and willing to chat, answer questions, and teach you whatever you want to know. As for the organization, every desire that we expressed in our initial sketch of our desires for the trip were considered and met with Gareth and Stephanie never failing to respond quickly to any communication. We have already asked them about preparing us for our next trip.

I would consider Vaya to be a premier travel and adventure provider... we have used them to travel…read moreto Easter island, Patagonia, Lisbon, Porto, and it all was amazing... from the specialized itineraries to the premier service you travel hassle free and see amazing sights you might otherwise miss without their hand picked local guides. They work with you to get exactly what you want for what you want to spend! Can't say enough great things about this company!

I cannot say enough good things about David Petlin and the team at Flair Travel. Our recent trip…read moreto Portugal was wonderful, and much of that was thanks to the exceptional planning, attention to detail, and care that went into every aspect of our itinerary. Our group included our family of 10: my husband and me, our 40-something daughters and their husbands, and four grandkids, ranging in age from 9-15. As you can imagine, planning for and traveling with a multi-generational group can be complicated, but everything came together beautifully. From helping us find flights, to booking fabulous accommodations, to helping us make the most of our time in Portugal, David was incredibly knowledgeable, responsive, and patient throughout the entire process. His suggestions were always spot on, and he didn't hesitate to tell us if something we proposed wouldn't work well. What really stood out was the personal attention. We never felt like just another booking--David truly understood oir preferences and needs, and his recommendations helped make the trip both seamless and memorable. Portugal was absolutely beautiful, and we were able to relax and enjoy it knowing that the details had been so thoughtfully handled. And when we encountered a few glitches - none of which were of David's making - he was incredibly responsive in helping us get them sorted out. If you are looking for someone who is organized, knowledgeable, responsive, and genuinely invested in making your trip special, I cannot recommend David/Flair Travel highly enough. We are already looking forward to planning our next adventure with him!

I have rarely used a travel agent but when telling a friend ( who travels a lot) about taking a…read moreViking river cruise he urged me to talk to David Peltin at Flair Travel. I contacted David and he booked our trip and solved problems that arose. Our air flights were also done by Viking and David found much better connections than what Viking booked. Also , he fixed our seat assignments when my wife and I were put in different rows . I found him to be knowledgeable, professional and respectful. Will definitely use him again. Terry

This company shouldn't even be on yelp business. Call for quote on a trip. The lady simply said we…read moredo NOT take new customer. What company is this ? Please take them off!

Anna has been helping us and our family for many many years. She is very knowledgeable and helpful…read morein finding the best travel plans based on costs, interests, and comfort level. I highly recommend her for anyone needing the best travel agency in San Francisco.

Jack helped our family plan our first trip to Japan this year. He was able to reserve a special…read morehands-on session with a famous ceramist in Seto, as well as a different pottery studio experience in Kanazawa. His travel agency went above and beyond when reserving our timeslot at the Square Enix ARTNIA cafe, even as far as the tour guide opening up her own account to book it. All the hotel accommodations were very comfortable and the breakfasts served there were delicious. Jack was able to help us fit our itinerary with all the sights we wanted to see. We will definitely be revisiting Japan again with his guidance.

Service is very lacking considering the business' name. My initial contact was in year 2010 when I…read morewas researching tours to China. My sister suggested I contact her travel agent who helped book a tour for her to China. The agent gave me some info over the phone, but said he would check further and call back. Well, I never received a call back. This year the same travel agent is the go between for a cruise to South America that my sister and a group of friends and family are sailing to. I decided to cancel and requested a refund. The agent requested an email since money was involved. I did as requested. Did I receive a reply? No. Too busy or indifferent? I went online and found my refund against my credit card, but I never heard back from the travel agent.