I gave it one star because I didn't have a choice to give it a zero. This place is like a factory. Long wait times and you're just another number here. Don't even waist your time. Find a good quality doctors office to go to. read more

Estoy extremadamente decepcionada con Carmonas Medical Center y siento que es importante advertir a otros sobre lo poco profesionales y descuidadas que son las recepcionistas de esta clínica. Para empezar, nunca contestan el teléfono. Ni siquiera tienen una contestadora o buzón de voz, así que uno se ve obligado a llamar una y otra vez con la esperanza de que alguien conteste. Una vez contestaron por accidente y claramente escuché a las señoritas de la recepción hablando entre ellas, quejándose de lo "fastidioso" que es cuando las personas no dejan de llamar. ¿En serio? Ese es su trabajo. Además, siempre pierden los papeles. He tenido que ir personalmente varias veces a llenar la misma documentación porque la extravían o simplemente se olvidan de ella. Otro problema grave: he dejado mi número con ellas al dejar a mi abuela, que tiene 93 años, para que me llamen cuando termine su cita y la pueda recoger --algo que en cualquier otra clínica hacen sin problema. En vez de eso, me contestaron de mala manera y me preguntaron por qué mi abuela no sabe usar un teléfono a su edad. Independientemente de eso, es su trabajo avisar, y no lo hicieron. Mi abuela terminó esperando más de tres horas después de que su cita había terminado, sentada allí hasta que fui personalmente a ver por qué tardaba tanto. El doctor es amable, cubano y bilingüe --con él no tengo quejas. Pero lamentablemente el personal de la recepción y la mala administración hacen que esta clínica sea una pésima experiencia. Hay muchas otras clínicas con doctores bilingües que sí contestan sus teléfonos, tratan a los pacientes y a sus familias con el respeto básico que merecen, y manejan la documentación de manera responsable. No recomiendo Carmonas Medical Center a nadie. read more

I'm extremely disappointed with Carmonas Medical Center and feel it's important to warn others about the unprofessional and careless front office staff. For starters, they never answer the phone. There isn't even an answering machine or voicemail option, so you're stuck calling over and over, hoping someone will finally pick up. One time they answered by accident, and I could clearly hear the front office staff gossiping about how "annoying" it is when people won't stop calling. Seriously? That's your job. On top of that, the front desk constantly loses paperwork. I've had to physically go in multiple times to refill the same forms because they either misplaced them or forgot about them altogether. Another major issue: I've left my number with them when dropping off my 93-year-old grandmother for her appointments, asking them to call me when she's ready to be picked up -- which is a normal courtesy at any other clinic. Instead, they sassed me, questioning why my elderly grandmother "doesn't know how to use a phone." Regardless of her age or ability, it's their job to notify the family. They didn't call, and my grandmother ended up waiting over three extra hours after her appointment was finished, sitting there until I finally went to check on her myself. The doctor himself is kind, Cuban, and bilingual -- no complaints there. But unfortunately, the front desk staff and overall management make this clinic an absolute nightmare to deal with. There are plenty of other clinics with bilingual doctors that actually answer their phones, treat patients and families with basic respect, and handle their paperwork responsibly. I would NOT recommend Carmonas Medical Center to anyone. read more

Horrible service, don't care or listen to the patience whatsoever, tried to get a mri and referral two months later they didn't do it and don't care complaint I got attitude from a supposedly call doctor damila she needs to go back to medical school and ethics don't. Are about patience state and wants a paycheck never coming here again my dad is in a wheel chair and pass 3 months couldn't get a referall cause of this useless people read more

The doctors are good. BUT WORST STAFF EVER. They don't have any manners. Very disrespectful. When you call the office, they pick up the phone and hang up. They have done that to me seven times. read more

I highly recommend this clinic. The treatment you receive from the moment you walk into the reception area is extremely respectful, and they make you feel like family. Dr. Carmona's care is excellent; he cares deeply for his patients and treats them with great care and respect. read more

The only good thing about this business and clinic is how professional and courteous Doctor Carmona is. Most people complain about the Staff but keep coming back for him. Doctor Carmona is an incredible Doctor and very kind. He is Unique in many ways and one of the best Doctors in Cape Coral. But the Staff needs to be more careful with his business. He's at the stage where he needs to decide whether he wants to do business full-time or continue to be his employee. Once you make your private practice, the intelligent thing to do would be, in my suggestion, to focus majorly on the administrative side of the medical business and no longer attend to patients. For instance, specific staff behavior or role changes could help improve the situation. But Carmona has a very kind heart. Unfortunately, due to their terrible organization and lazy work, the Staff are pushing his market of patients away, and his business is slowly suffering economic loss. I genuinely appreciate and respect Carmona both as a doctor and person, but his kindness will cost him more loss than profit. The Staff needs to learn how to treat the market and patients. They need to be on time with tasks and improve their communication practices. The Staff doesn't need to remember messages, making reaching someone on the phone extremely challenging. They are unprofessional and rude. Most of the office's patients are Spanish people of culture, so good luck if you only know English. There's a significant lack of communication in this business, forcing you to make many calls before solving an issue. Receptionists are highly unprofessional and do not take what they are directed thoughtfully. I hope Carmona changes his staff team and focuses more on optimizing his business to suit the needs of the patients regarding communication matters. read more

JUAN CARMONA, Family Care - Family Practice Near Me - Cape Coral, Florida

Dr. Carmona is THE BEST doctor in SWFL. He is extremely knowledgeable and kind, he really cares for his patients. He has been our family doctor for many years and we will not change him. He is simply THE BEST!!! read more

He is by far the BEST DOCTOR! He truly cares about his patients. He is efficient, knowledgeable and professional. His whole staff is diligent as well. I definitely recommend him and his office. read more

I am NOT going back to this place and I DO NOT recommend anyone to seek their medical services. The NP I saw a couple of times was ok, but the axillary staff has zero medical knowledge and manners. On my first appointment, I gave them my ID and insurance card. They made copies and made me sign my name on multiple forms and consents guess what?...they still spelled my name wrong on their records. The NP sent an order to Quest for labs for the second appointment and a referral to a specialist. A month went by and I did hear from the specialist. I called Carmona's office to get the phone number of the specialist so I could call them myself and make an appointment. So... I called the specialist and was told "We have not received anything under your name". I let it go and decided to wait, although one of Carmona's staff members had told me it had been sent weeks ago. Two months later I had the Quest appointment for labs. I called Quest to verify they had received the NP's order... Quest said, "We have no orders under your name". Then it hit me... they had either my name or date of birth wrong. I called Carmona's office to find out what was wrong... the lady that I talked to... I don't know what kind of position she has there... was incredibly unprofessional. First, she tells me my name was spelled correctly even though I was telling her it was not. She said "I have never seen Melanie spelled with an "e" at the end" Like all the confusion was my fault because she thinks MY NAME was wrong. She said let me check your ID... still doubting I knew how to spell MY OWN NAME... I was already aggravated but I thought.. ok, we all make mistakes... I asked her to please correct the spelling and resend the Quest order and referral because that was the reason why none of the two places had any orders under MY NAME. She said "That's not the reason why they don't have your order... a letter doesn't make any difference" I honestly don't know if this lady was trying to lie to me to cover their mistake or she had no clue about what she was saying. Guess what... I am a Registered Nurse, I KNOW that medical personnel identify patients and PREVENT MEDICAL ERRORS by using two identifiers FULL NAME AND DATE OF BIRTH. If any of these two is wrong, you got the wrong patient. After this, I asked her to transfer me to someone else, she put me on hold... after a few minutes... the same lady pick up the phone and said it had been fixed. During this conversation, she never apologized or at least acknowledged they had made a mistake that delayed my treatment. Conclusions... I am not going back to this place and I DO NOT recommend anyone to seek their medical services. I hope the owners read this and educate their staff on appropriate customer service and prevention of medical errors before they make a bigger mistake that can impact one of their patient's health. PATIENT SAFETY IS EXTREMELY IMPORTANT. I don't want my health in the hands of these people. read more