Update: After posting this review I received a call from Juliet Schade who sent me a very…read moreprofessional letter stating this was not a claim. She was very professional and had been out of the office. Thank you Juliet for being so kind despite the heightened emotions I was feeling!

I've had to file an insurance claim with the automotive claims department before, it was terrible;…read morefortunately the renters insurance claim I filed with them was out of a different office. The claims adjuster was great and the process was as smooth as possible. Thanks for redeeming my expectations of service.

Ochsner insurance takes outstanding care of my insurance needs. I would highly recommend this…read morebusiness to anyone who needs business or personal insurance!

Jeremy was incredible to work with regarding our insurance needs. He sat down with us and explained…read moreeverything perfectly so we could understand all of our options. He made excellent recommendations for our various insurance as well as budget needs and we were extremely comfortable in our selections. Highly recommend reaching out to Jeremy for your insurance needs!

I've been working with Melissa on my auto insurance and most recently home insurance and she is…read moreamazing! She is super quick at getting back to me and they have really good affordable rates. Definitely recommend!

I was looking to get life insurance and decided to give Capdeville Insurance Agency a try. The…read morestaff was very friendly and helpful they set me an appointment with the agent Jake. I came to this agency I had been with my previous company many years and never had anytone take the time to explain to me so kindly and so I could understand like Jake did. I have now been with the agency for about 5 years and and feel very confident that I am getting the coverage and help I need and expect from my Agency. I highly recommend giving them a try.

Jim and his team are absolutely superb. They provided both my auto and home owners policies. Jim…read moret'also took care of my new construction home owners policy. He serviced my policies for a little over five years. I moved from Nevada to Hawaii and his team helped me in a very timely fashion to transition from state to state.

It's truly disappointing to watch a small business crumble from what was once a well-run, attentive…read moreoffice to one that can't even deliver the bare minimum in service. I don't take pleasure in leaving this review, but Jim Tatro's State Farm office has become just that. Jim used to be actively engaged, backed by a capable staff, but those days are long gone. Now, it's a constant game of reaching voicemail, dealing with a revolving door of new faces, and having emails ignored or mishandled. What's worse is that I can't even trust the information they provide after repeatedly receiving incorrect details about my own policies. I believe in second (and third) chances, but there's a limit. What finally pushed me over the edge--and ultimately led me to move all my policies to another office--was a simple question about whether my auto policy would cover me in Canada. I emailed them, only to be told by Jim's staff that coverage extended only 50 miles across the border. This struck me as odd since most major insurers cover Canada, so I followed up, asking them to confirm. They assured me Jim had 17 years of experience and knew what he was talking about. Skeptical, I called a non-State Farm agent who confirmed they could cover me for a month in Canada but encouraged me to double-check with my State Farm agent. So, I reached out to three other local State Farm offices, all of which actually answered their phones and told me unequivocally that State Farm policies do cover trips to Canada. I relayed this back to Tatro's office, only to be told again that I was wrong and they weren't budging. Finally, I called State Farm corporate, who immediately confirmed my coverage and expressed concern that my local agent was so misinformed after 17 years in business. Even after this, Tatro's office still insisted corporate was wrong. Unbelievable. At my wit's end, I suggested a conference call with corporate. They hesitated but eventually agreed, and right as we're about to get on the call, they suddenly admit, "Oh, we actually spoke with underwriting, and yes, you're covered." I was livid--an entire day wasted on a basic question they should've known the answer to. That was the final straw. I realized it was time to pull the plug and leave this train wreck of an office for good.

The underwriting team is a fraud. They send emails to add people to your policy and if you don't…read morerespond they go ahead and add people to your policy regardless if they have their own policy and not driving your car. You have 15 days to tell them not to do such stupidity or they charge you and you don't get your money back!!

This insurance is only after the money. They dont help resolve issues. Beware if they ask the names…read moreof family members living in the household because that's when they will take advantage and increase your fee and you will not be able to refund your money because they will make thongs difficult for you to resolve any issues. I will not recommend this insurance to any family member or co workers. The agents are rude and will hang up on you on the phone. Beware especially seniors, elderly and people with disabilities. They will take advantage!

I went here Friday, April 27, 2019, just before noon, to discuss a potential windshield claim with…read moreLiberty Mutual, my auto insurance company. I have used them for just over a year for both my auto insurance and renter's policies. Stacy R. Kennedy, CISR, is my agent, and she has always been so pleasant and professional when I have dealt with her. The office is located on the second floor of 10345 Professional Circle, which is to the left of the Renown building. Parking was easy,although the lanes were a little tight. They have restrooms on each floor. And from the second floor there is a huge glass window in the front with a spectacular view of the parking lot and mountains. I didn't expect my agent to be in or available, but I thought I would stop by since I was in the area, and their Yelp page had no pics, which made me feel sad. As it turned out, Ashleigh Foster, another agent, was there, and was happy to help me! I signed in first, then waited. She offered me water while she went back to check my policy. She came out and told me for a small windshield claim, it might be better to pay myself. Since it was comprehensive, I would not be surcharged by them for it, but if I decided to shop around and change companies in the future, I would have to disclose I filed a claim. But she also said if it was a larger amount, go ahead and file the claim. I also asked if I had to get an estimate first. Like with collision, they send you to Caliber Collision, which works with Liberty Mutual to give an estimate. They go by that amount for the claim, but you are free to choose your own body shop. So I wondered if it worked the same way with auto glass. Ashleigh said no and that I could go wherever. She recommended I go to Reno Sparks Auto Glass in Sparks to handle it, since she said they provide excellent service, are local, cost less, and even have done her own car, a Subaru. I said I called the national number the day before, and they told me Safelite AutoGlass was Liberty Mutual's preferred partner. But Ashleigh said the national corporation recommends them, but the local agents here know better, due to the reasons mentioned above I also asked her some questions about recalibration of my safety equipment, since when you have your windshield replaced, any safety camera or sonar that is built in need to be checked. My car has a camera between the review mirror and windshield, which monitors the lane lines as part of the lane assist feature in the Toyota Safety Sense (TSS) package. She was unaware of that, and at first thought I was talking about a dashcam, but she told me to ask the window company. They have a nice customer waiting room, with three chairs and a bowl of candy by their window. Strangely, they have a secure window between the customer and desk person, like some banks do. I think it is kind of strange for an insurance agency, since they do not handle money, but maybe they just inherited that when they took over the office.

Did not have a good experience with Liberty Mutual. They are not customer oriented. Difficult to…read morecontact and took months for a decision. Would not recommend.

This place is a disgusting excuse for an insurance place. First of all the girl Stephanie…read moreoriginally set me up with the policy, she was very friendly when she knew I was going to write a policy with her. She quoted me a price which was reasonable considering my car is a 2015 so I went ahead and signed the policy. It took about an hour to do so. She sent me papers to sign via email which didn't work so my bf had to go get them, bring them to me at work and then bring them back to her. She wasn't very friendly to him when he did. Then I get an email back with an even higher monthly premium then she originally told me. I let it slide since it was only a $25 difference. I also signed up with her for auto pay as well as paperless billing. So a few weeks passed and I received a paper bill for $75 higher than my original quote. When I called to complain she told me she would re-quote me for something lower, she put me on hold for about 2 minutes while she did so. In my opinion it should take longer to find another deal so I don't feel as though she did it she only said it to try to satisfy my anger. Then comes back and said because of a ticket I didn't disclose to her there's nothing lower and that I'm stuck paying that much. She got my whole dmv report the date of the original policy set up and got all the tickets or accidents in it and told me them that day so I know for a fact she's just making an excuse. Then today I called to ask for help canceling it so she transferred me right away to the insurance company itself rather than helping me fix the problem. When I spoke with Progressive they told me there's fees that were never disclosed to me and referred me to the agent who wrote the policy to get the fees removed since that was not my fault. When I called Stephanie back once she knew it was me she was very rude and told me she wouldn't do anything to help me and if I don't pay the fees then I'll just end up in collections. Then had the audacity to ask me if I originally asked her if there were cancelation fees because I was going to cancel in the 1st month. How could I know she would screw me over and I would get over charged and get no assistance and feel the need to cancel in the first month? She started to accuse me if being in a rush the day she wrote the policy which is a lie and then said it's my own fault for not telling her I would cancel so soon. She is extremely rude and her customer service is appalling and disgusting. I'm so angry at how poorly her attitude was projected. When I asked for her bosses info to complain site proceeded to state she's the boss and I can only complain to progressive. Unless she owns it then she's lying and I don't believe someone who is trying to run their own business would be so rude to their own clients. She lied across the board. PLEASE STAY AWAY FROM THIS SORRY EXCUSE OF A BUSINESS. THEY ARE CROOKS WITH SHITTY ATTITUDES AND ARE VERY DISRESPECTFUL. I ALREADY FOUND A MUCH BETTER DEAL THROUGH AUTO INSURANCE AMERICA AND ALREADY THEIR CUSTOMER SERVICE PUTS STEPHANIE TO SHAME. CAPITAL SHOULD BE CLOSED AND STEPHANIE SHOULD NO LONGER BE ALLOWED TO SELL INSURANCE. SHE IS A DISGRACE TO THE INSURANCE WORLD. I'll be contacting the insurance board to make a complaint as well as to the owner of the company. FOR YOUR OWN SAKE. .....GO SOMEWHERE ELSE!

From the owner: Capital Insurance Service formerly known as Capital Auto Insurance is a full service agency serving…read moreNorthern Nevada for over 10 years. Capital Auto Insurance we strive to provide our clients with the best possible insurance at the lowest cost possible. Because we have access to multiple insurance companies, we are able to compare rates and policy types with a variety of companies. This allows us to offer our clients insurance that will meet their needs and their budgets. Capital Auto Insurance our friendly professional agents are here to service all your insurance needs.

I have had my auto and home insurance with him for over 20 years and love this guy and the company!…read moreThanks for all you and State Farm do.

We have received phenomenal care from Jerry and all of the staff in his office. They are not only…read morekind, caring and attentive but they also provide excellent service. They always pick up the phone and respond within 24 hours to emails. We have many insurance policies with him and are so grateful that we have him as our insurance agent. We would highly recommend him to anyone looking for an insurance agency in Reno.