i visited on a busy Saturday afternoon. place is quite small. love the atmosphere and welcoming staff who were very attentive to every customer. however, we are in a pandemic and we should be very cautious daily, hourly, and personally. There is a drink holder display that operates like a lazy susan. the associates make your drink, put it in the display holder, spin it around for the customer to grab drink and go. Less contact, yes! this display is touched and manipulated by each associate and every customer. There was no hand sanitizer in the lobby area. I never seen an associate wash their hands during my 30minute visit. To cut down on the germs being spread here at this facility, we need to practice hand hygiene often, disinfect the drink display often, and put hand sanitizer in lobby area. read more

I went to this location and ordered a smoothie with chocolate. I was charged a dollar extra for it. When the girl at the register repeated the order, she didn't tell the girl making the drink that it was supposed to be made with chocolate, so I repeated to the girl at the register over the sound of the blender, "with chocolate too." I left for about 5 mins, then I noticed the girl at the location didn't add chocolate. When I explained that the drink didn't contain the additive, she insisted it did. The drink was pink; I order the same drink all the time and it's a chocolatey color. When I tasted it, it tasted exactly how it does when I order it without chocolate. She told me in a sarcastic way she'd make the drink over ( not a new drink) she asked for my cup, so she could pour the contents of my drink back into the blender and add chocolate. She started to argue with me about how she added chocolate and how they don't issue refunds, but she'd be happy to make it over again. She was trying to send a subliminal message by being caddy, overbearing, animated, and loud in front of other customers. As I refused her offer to remake my drink (with the same contents that was in the cup) because of how she treated me, she loudly yelled, "have a nice day." I walked back in to get her name and with the same demeanor, she yelled her name is Allison and for me to have a nice day again. She tried her hardest to embarrass me. It could have been miscommunication about the drink initially but the fact that she didn't want to be wrong and the way it was conveyed to me is what upset me. She was very disingenuous and passive aggressive in handling the situation. Allison lacks effective communication. She has a lot of growing up to do. I'm an older woman. Kids of today lack so much respect for adults. Making a smoothie shouldn't encounter these types of problems, after all you're only in there for 5 mins and some unhappy young girl is trying to ruin your day by turning smoothie making into rocket science to feel some type of importance, with a corresponding rotten attitude. This place has lost my business forever! read more

All I can say about the Manager at this location is that he needs a reality check. He was soooooooooooo...RUDE. I mean I totally understand that people have personal problems but don't bring them to work, and especially don't be rude to your customers. So this is what happened. I've been juicing for about 10 days and I am fairly new to this juicing lifestyle and I've heard that wheat grass is very healthy and filling. I came and ordered a fresh squeezed juice w/ a shot of wheat grass. He then asked me are you sure you want it it's going to taste nasty. Then I told him I had recently started juicing and have been trying different type of ingredients and they taste great. As he turned away he mumbled under his breath "well good for you." For a MANAGER at a store to give that kind of attitude to a paying patron is HIGHLY OFFENSIVE and I will not be going back to this particular location again. read more

My mom and I came to this smoothie place , we ordered a custom drink with chocolate . There was no chocolate in it , she charged my mom extra for something that wasn't even in the drink . They have no good customer service whatsoever . Allison was very rude with us. We will not be coming back here. read more

its your typical really unhealthy but 'wannabe' healthy fruit smoothey...so if you love having tons of sugar cover up the taste of fruit, and that delightful feeling of "being healthy" and get your full serving of fruit then this place is the titz :D read more

This is the most friendliest establishment of the franchise that I have been to, and I feel it is necessary to say that these people truly do not stand for whatever mistakes any past employees have made. The actions of others do not dictate the state or mind set that these people have. The service is very great with conversations to accompany me while I wait for my drink or bowl, these people do not deserve to receive hate based on careless actions taken by past employees because when they talk they are not hate fueled nor are they racist, I just feel like all of these rumors of these people supporting racism or, whatever else people make up are completely false. All and all I love the service the products are always satisfactory and I never think twice about tipping for their amazing service. read more

I come her often and the Ever Green smoothie is always amazing. I have had to wait at times, but the employees are super nice and apologize to the wait. I will continue to come back for sure! read more

The closest Juice it up and I love it, great staff and great juices I go there all the time and best part is they have a military discount.

The customer service was the absolute best the girl I had was smiling the whole time!!! The smoothie came out fast and it was delicious! I don't think I'll be using any other juice it up in riverside!!! All other juice it up in riverside have horrible customer service!!! I am now truly dedicated to you!!!!!the mangers there are girl so I don't know who was picking there nose:/ read more

My hubby and little boy frequent this Juice it Up but this was my first time. We got there and it is was empty so we were very lucky, but moments later there was a decent line. I had to laugh listening to some young gals waiting who were complaining to each other about how long it was taking. Maybe they hadn't heard, the drinks are made to order. Anyway, we ordered a Strawberry Wave smoothie for my little guy while my daughter decided to try the Pitaya Passion bowl and I tried their Ultimate Berry (acai) bowl. The smoothie was fine as usual, the Pitaya Passion bowl was HUGE and daughter enjoyed it and I liked the berry acai bowl but it wasn't the "ulitimate" acai bowl; it could have used a little more granola and honey. Their smoothies are still delicious and customer service was very good, especially since they had to deal with a sudden onslaught of people and remained calm and friendly. read more

So this is my second review on this place. It has been a year so I thought I would try again. Well, customer service was terrible. I am thinking it has to be management if the same problem keep happening. I ordered the wrong item, yes my fault. Not knowing , I was asking why I didn't get strawberries or blue berries and the sales girl was so rude and told me I don't get them with my item and I ask if I can buy some on the side and she looked at me as if I was stupid. Well not going there again. Didn't get my berries. read more

i always love walking into juice it up so much deliciousness to choose from yet i always get the amazing lava flow and i will continue to! keep up the great work you guys. read more

I pick up my Juices after I leave the Gym every morning.... They always know exactly what I am coming in for and make the orders quick.

I've been to this location on several occasions but had the worst experience the day the manager was actually serving the customers. On this particular day there was an event at the plaza (which is not uncommon) so the store was fairly busy (about 10 guest in line). They appeared to under staffed because there were only 3 staff members, one whom stayed in the back of the store. The guy in the black shirt who appeared to be the MANAGER, was VERY RUDE and messed up my order more than once. I believe his name is Jason because that is the name the appears on my receipt. While the manager was taking my order, my 8 yr old son touched the tip jar. He had a dime in his pocket and he wanted to drop in the tip jar. As soon as he touch the tip jar, the manager shook his finger at my son and grabbed the tip jar. He then took out the $5 bill that was in there then put back the jar, implying that my son was going to steal his money. He also messed up my order. I ordered 2 16oz drinks and 1 24oz drink. My order for the 24oz was made first but instead of a 24oz, he made a 16oz. When I brought this to his attention, in a very stern, dry manner, he told me I did not order a 24oz. He then just walked away and made all the drinks 24oz. I did not see that as a benefit because the 2 16oz drinks were for my 8 & 3 yr olds, so the 24oz drinks were wasteful and hard for my 3yr old to carry. In addition, the drinks did not taste right. It was my first time ordering two of the flavors so I'm not sure how they were suppose to taste, but they were bland and weren't really good at all. The 3rd drink however, Congo Lime, I am very familiar with. It was not the right color, nor did it taste right. Finally, unlike other Juice It Up locations, he did not offer a free boost with the drink. His demeanor with other customers was dry as well. A busy store (which translates into good business for the company) does not justify a lack of good customer service. But based on other comments for this, RUDENESS seems to be protocol for the manager. read more

My husband ordered me a fresh green drink . I drink a fresh juice everyday from goodwins organic grocery store. We'll he didn't realize and neither did I until I drank it that all the vegetables were blended not juiced. The reason I order these drinks at 5 everyday is so I can quickly get down all the greens that I normally can't eat. We'll was not blended at all it was giant chunks of pulp. I have never had a smoothie / juice where u needed a spoon to properly eat or drink or whatever u were supposed to do w that thing?!??!!! After a few try's at getting down I decided to go back and ask if I could return it we'll long story short the young girl looked at me like I was dreaming. She said she made it right ?? But isn't the customer always right?! She called out the manager who barely was of legal age & basically they both looked at me like to bad get out of our store ! Needless to say I will not be going back not only because of the juice but also the lack of compassion from the workers.I ended up throwing out the drink a few minutes later and lesion learned! read more

I come to this location very often and always find their service very poor. They are quick on making drinks but are very rude to their customers, some more than others. Last few times I have been taken care of a girl with brown curly hair who always has a terrible attitude. I won't be coming to this store anymore due to the employees not respecting their customers. Would not recommend coming to this particular store. read more

I go into this store as often as I can, it's a great snack when I'm out running errands. I was avoiding it for a little while because of the old manager who had black hair and a bad attitude. I found out there was a new manager though and decided to try again. I went in and the manager was on shift, she was a helpful girl who was clearly very happy at her job. I'm kind of a picky eater so it's hard for me to find much I like but I wanted to be adventurous and try something new. After telling the manager what I didn't like she looked at me and said try a suicide (it's a blend of everything) I looked at her like she was crazy but she said she had just made one and let me try a sample, it was delicious! The three workers she had on shift with her, two boys and a girl, were all happy to lend their opinions too and all encouraged the suicide. I asked when everything got so much better and she said that after the old manger left she had to make a few hires. I think her choices were spot on because these new people were all cheerful and more than happy to make my drink. This is a much improved Juice It Up and I will definitely be stopping by as much as I can during my errands. read more

We are regular customers of JIU and come in often, however we normally go to the WoodCrest location. We won't be back to the Plaza..because of the poor customer service. My 3 kids and I decided to try this location today. When my little girl decided to try the weekly special and after a couple sips did not like it, we kindly asked if there was anyway we could exchange for her original Strawberry Wave. The manager just straight out said "No" because thats what we bought! Wow! I didn't ask for a refund, I just asked to change it. She offered no help and no solution. It wasn't until after I expressed my feelings to her regarding her management skills and how I was surprised at how she offered no assistance to fix the problem...she then said she could add some bananas......at that point after my little girl was told No, she had already threw it in the trash. This should had been offered initially and would have made a RETURN customer out of us. Thats to bad for the business owner "Jim" that will be losing customers more and more with this attitude representing his store. I would encourage the manager to learn some management skills :) read more