1. Julian Reese Spa

    1. Julian Reese Spa

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    O'Fallon, MO

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    Julian Reese Spa

    4.1 (16 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Julian Reese Spa

    Haircut

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    Text message to Rachel regarding the brassy color in my hair

    I called around lunch one day last week to see if this salon had an opening later that same afternoon because the girl that normally does my hair got sick & had to cancel. I spoke with Rachel, the owner of the company, who told me they would be able to get me in that same afternoon. She & I text back & forth regarding the appointment, as she asked for pictures of my hair so that she could quote me a price. At the time, I was unsure of what I wanted to do with my hair because I normally get a balayage but I wasn't sure if the stylist would have time for that since I was a last minute appointment. So I was asking questions about pricing for different things. She quoted me $235 for a balayage and cut which is quite a bit more pricey than what I normally pay but I didn't say anything or complain. Rachel, voluntarily, told me that Lisa is a "master hairstylist" and that's why her prices are so high. My appointment went great. Lisa did a balayage, cut and style for me & before I left, i thought it looked really good. Once I got out in the sun, the color showed up different & there was a lot of orange/brassy color in my hair from where the toner didn't sit long enough or just didn't take. I was the last appointment of the day so I text Rachel & asked if I could come in on Sunday to have it fixed. I was aware that the salon was closed Sunday & Monday but I was visiting my parents & was heading back home to TN on Monday. Rachel immediately got defensive & stated that I needed to keep in mind that I was a last minute appointment & that they did me a favor my squeezing me in & that I was on a low budget to begin with. I thought that was a really interesting comment to make since I had not said anything at all about how high their prices were or even what my budget was, for that matter. There's also a direct quote from Rachel on the salons website saying how it's her mission to make everyone feel welcome regardless of their income level. My guess is she was saying that if I had more money, maybe my hair wouldn't be orange. I'm not sure but it was extremely unprofessional and judgmental. I tried to remain respectful but also stand my ground as I thought after spending $235 on my hair, it should be done correctly. I mean, after all, if you're going to charge "master hairstylist" prices then it should be "master hairstylist" material & not look brassy. She continued to argue with me and got so rude. I finally just stopped responding because the conversation was going no where & she was just getting nasty. She finally agreed to fix my hair on Sunday so I met them up there & Rachel did not say a single word to me the entire time I was there. In fact, she went into the back room so she didn't even have to be around me. I did not receive a single apology from Rachel from start to finish during this experience. Lisa apologized several times. I explained to Lisa that I was never upset with her, that I knew mistakes happen & that i just needed it fixed. Rachel never told Lisa that I wasn't upset with her but rather led Lisa to believe that I was extremely unhappy with my hair & angry. I was angry, but not at Lisa. My anger was directed at Rachel, as it should have been considering the total unprofessionalism I was shown by her and how she runs her business. During the second appointment to correct the brassy color in my hair, Lisa accidentally brought the chemicals down too close to my face & it burned my skin pretty badly. That is my ONLY complaint with Lisa & I feel like that shouldn't have happened with the prices they are charging. To each their own but I was extremely disappointed in the service I received here. I have included pictures from the texts between Rachel & I, the brassy color in my hair, as well as the chemical burns on my face. Edited to add- After Rachel saw my review, she text me at 2 am threatening me with her lawyer and has been harassing me all morning. Apparently, me wanting the quality of service I paid for & sharing my experience makes me an entitled brat.

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    10 months ago

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    3 years ago

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    2 years ago

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    4 years ago

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    7 years ago

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    5 years ago

    The lady cut my sons hair. She did an amazing job. Event sent all the other little neighbor boys there.

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    4 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    7 years ago

    Business owner information

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    Rachel G.

    Thank you, We look forward to seeing you at your next visit.

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    7 years ago

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    Ask the Community - Julian Reese Spa

    Review Highlights - Julian Reese Spa

    Allie did my facial and microdermabrasion, She was very helpful with what she thought we work best for me, And it was very relaxing.

    Mentioned in 3 reviews

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    I am beyond frustrated with my experience at Walgreens Pharmacy. I called earlier in the day and…read morewas told my insulin would be ready for pickup. When I arrived in the evening, I was told it was not in stock and on back order. The pharmacist's response was unbelievable he shrugged it off saying, "my people don't know what's in stock." Excuse me? How is a pharmacy not aware of whether life-saving medication is available? It was 9pm, I had no options, and the pharmacist showed zero care or concern. His "solution" was to tell me I could try CVS or Walmart neither of which are open 24/7. Then he had the audacity to say, "well, emergency rooms are open." Are you paying my ER copay? This is not only unprofessional, it's dangerous. This is life-sustaining medication, not a bottle of Tylenol. The lack of accountability, compassion, and basic professionalism from the pharmacist was unacceptable. I genuinely don't know how this individual is trusted to run a pharmacy. Walgreens needs to take a hard look at their standards of care and how their staff are handling patients who rely on them for critical medication.

    Pharmacy Review:…read more Pharmacy tech: Madi Context: I had 5 scripts to pick up, only 2 were ready, and I asked since this is allergy related if she could grab a 10 tablet Claritin box. In the past I've asked for similar and there was no hesitation. I had a sleeping baby in the car so didn't want to have to get out of the vehicle. Complaint: Madi, pharmacy tech, said I would need to come inside for the Claritin because she was busy. There was 1 person behind me and 1 at the counter inside on a Sunday evening. This did not sit well as it sounds like she was too busy to help me and wanted to service other people - I felt rushed out the door. This is not the type of service I want to experience every month when I pick up my medications. You might get half of your medications but at a cost of poor customer service. Very disappointing.

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    In-Store Goodies Sanders Small Batch Wonders

    Walgreens - In-Store Goodies  Sanders Small Batch Wonders

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    3.0(4 reviews)
    2.9 mi
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    I have been to this pharmacy several times and get the same treatment every time. Today was the…read morekicker. The lady that came to the drive up window was very rude. As an employer myself I would have fired her right on the spot. As for the "Pharmacist" he kept looking over his shoulder and then acted like he was going to come to the window but obviously either no back bone or maybe I was correct. Meds order was placed New Years eve around 3pm, they closed at 5 and was not opened to till today. I received a text 5:15 NYE stating meds were ready well I went today and she laughed said its supposed to be in on her delivery and then smirked. As I was leaving the truck was in the parking lot. I asked when is the delivery coming in she shrugged her shoulders and said "well it's supposed to be in around 11 but with the holidays I just don't know and I can't give you what I don't have". I then told her just give me what she dose then she mumbled something about she don't under stand why I am being so (her mike went out at this point) I told her I being nothing. then she stapled my scrips and threw then in the drawer. Bet she won't be too successful with that attitude. This Walgreens just lost 12 people just from my side. I RECOMMEND NOT GOING TO THIS WALGREENS BUT TAKE THE DRIVE TO ANOTHER ONE.

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    Julian Reese Spa - skincare - Updated September 2026

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