He is not a bad guy just not great bed side manners. If you live in the island and don't want to drive to the mainland then this it. He is very good at what he does. Just don't expect a warm and fuzzy experience. It is pricey verses miami. read more

Julian is a great watchmaker! His expertise is huge! Customer service is a plus! Also he is a great person, that's the really important thing at the time of doing business with anybody. read more

The guy knows his stuff & comes off a little arrogant... Looked at my watch & explained the issue. It wasn't worth the fix he said. Straight to Point & no charge Just walk in & be straight fwd & you shud be good. read more

I lived in KB for a few years and I met Julian and wife. I collect watches old and new, mostly Rolex. I recognize that some people feel he sometimes is difficult to deal with, but I can focus on what I want done. We developed a good friendship respecting each other. I never had a problem with what he recommended to be done with my watches. I have never met a watch repair man with the knowledge he has. I consulted with him on many Rolex watches and I was always satisfied. I spent time in his shop talking about watches and many times I bought watches through him. He is very dedicated to his work, and since I am not a expert, I always followed his advice. Every member in my family has at least one Rolex and I would never argue about his service. If sometimes I needed clarification, he was happy to provide extra advice. Since I do not live in KB now, I do miss them. He is honest and will never short me. Remember that expertise like his is difficult to find. I will be visiting KB soon, since I have many watches that need his service. Besides, chatting with him and his wife is very nice and learning about Cuban culture besides watches. Felix de la Iglesia. read more

I'd heard not so positive things about this watch place before, but figured "hey, I'm in a pretty good mood, how bad can it be?" I needed to get my self-winding watch looked at after it started making a funny vibration and, since I pass by Julian every day on my way to lunch, this seemed too convenient to pass up. Inside is pretty standard with a glass partition where you can see everything the owner does to your watch (which is pretty cool). After being asked by the owner/repairman if I wanted my watch looked at, I handed over the watch and responded affirmatively. After a few minutes he'd opened up the watch and was showing me a tiny part that he said was rusted and would need to be replaced. I expected this to be the case and said, "great, how much?" The repairman told me that my watch was nine years old and needed a "complete service" where he would check and clean each individual part. I told him I really didn't think it was necessary since I bought the watch new and have only had it for a few years - I would prefer just to replace the rusted part. He said he couldn't replace the part since the entire watch needed to be cleaned and it was going to cost me $450. Disappointed that he wouldn't replace just the broken part, I thanked him as he handed me back my watch...this is where it got uncomfortable. He said, "ok, well, since I diagnosed your watch you owe me $25." Astonished, I asked him if he was kidding and said "$25?!?! Why do I owe you anything when you're the one who is refusing to service the watch? Had you told me upfront it was going to cost that much just to diagnose the problem, I would have taken it to an official dealer." To which he replied, "I'm calling the police." To make an already long story short, after the police came, the owner changed his mind and said I didn't owe him anything. While I fully embrace paying someone a rate that's commensurate with their skill, I also believe in transparency and can't help but wonder if things would have ended differently had the owner spoke English or if I was more fluent in Spanish. I doubt it, but I'd like to think the owner wasn't intentionally trying to swindle me into a $450 watch cleaning. read more

If I could give 0 stars, I would!! This guy is the WORST "professional" I have ever come in contact with. I have NEVER been spoken to in such a manner, EVER!! I brought in two Michael Kors watches about 6 months ago for a battery change. The battery just died in one of them. I explained this and he replied that there was no way HIS batteries wouldn't last 2-3 years. Upon seeing that a screw was missing from the back plate he stopped, pushed the watch away from him, and nastily said there was no way he would have touched this watch in the past--he is a "professional", pointed to another watch he was working on and said he only works on watches worth thousands of dollars. I asked what being a professional and the fact that the watch had a screw missing had anything to do with one another. He had no response and just kept vehemently repeating that he is a professional and wouldn't have touched my watch. This literally floored me--calling me a liar, while insulting my $300+ watch and literally yelling at me louder and louder. The anger in his voice was palpable. I actually left feeling sorry for him because he is obviously a very unhappy person and must lead a pretty sad life. NEVER go to this place--our Key Biscayne community needs to CANCEL this chauvinistic, elitist a-hole ASAP. read more

I had a similar experience as Sasha. I bought in 2 watches, same battery. He made me pay more for 1 of the watches because it "was a Cartier". Little did he know the other watch was more expensive (I couldn't help laughing). read more

Julian is a true "jewel", a representative of the tradition and commitment to craft. Great customer service!

The guy was super nice he took a look at a watch that he knew he couldn't fix but he still tried as much as he could. My other watch an omega he changed the band with a really high quality and durable leather band. Also Another watch that no one sold the band for but he did. Overall great experience and convenient! read more

Ugly intemperate overpriced treatment -- will never return. Over the years I have visited this watchmaker for battery replacement, knowing the owner was unpleasant -- he was better before he quit smoking-- and that his price was a little higher but tolerating it on the belief that I was dealing with a skilled craftsman. This time was unacceptable however. I brought 3 watches for batteries-not fancy pricey watches. I asked the price and was told they would advise after watches opened. I went to an adjacent store. When I returned, I was informed the charge was $75! Two for $21 and the balance for the third watch which he said was a "better" watch. I objected to the price saying I had asked how much in advance. The owned abruptly grabbed the watches away from me, took them to his table and angrily began opening the watches to undo the work. I stopped him- paid for two let him take battery out of "better" watch-didnt even wait for change. Even though the little shop stunk back when the owner smoked maybe he needs to return to tobacco. Too bad as I believe him to be a talented craftsman, but its not worth dealing with somebody like this - zero stars would be more accurate. read more