I had a backsplash added to an existing kitchen. Christine was very helpful guiding me to exactly…read morewhat I wanted. Greg did a perfect job with with installation. I am very pleased with the final product!

Kim is so incredibly talented. We are so fortunate to have worked with her on designing the…read moreinterior of our home. She has amazing taste and did a great job listening to what was important to us. Every room in our house flows. She is fun to work with and is on top of every detail. Kim literally transformed our newly purchased home from the floors on up to every light fixture. We continue to work with her on just about every decorating and design project in our home. Kim's amazing!

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

It began when we walked into their showroom on Shrewsbury Street in Worcester and were very…read morepleasantly greeted and asked pertinent questions about the project that we had in mind, custom window treatments, shades and valences for our living and dining rooms. It ended with the installation of those hand-crafted products in those areas by professional and pleasant installers. The entire project consisted of several months but throughout it all we were kept in the "loop" with timely communications from our designer Jennifer, an important point so that we never wondered "what's going on?" Selecting styles and fabrics can be daunting for many, and we initially wondered "where to begin?" But Jennifer walked us through the process and was always ready to suggest options and alternatives. The bottomline is that Dave, Charlie and Sean, the installers all treated our home with respect and explained the construction and workmanship that went into each item. Porro's continues the tradition of customer service, pride in what they provide, and unwavering attention to detail and customer satisfaction.

Porro's has done a great deal of custom work in my home, everything they do it of the highest…read morequality with a great eye for detail! I have used other companies in the past for interior design and nothing compares to their quality and custom work! I would highly recommend for anyone doing any sort of interior redesign. From blinds, curtains, furniture, ect. Porro's has all!

I would definitely hire American Painters again for another paint job. Reinaldo responded very…read morequickly to my inquiry and stopped by to check out the job and give me an estimate. I only needed a bedroom, bedroom, and a stairway done. He was wonderful to work with and used exactly the colors and finishes that I had chosen. His crew we're clean, respectful, and conciencious. They got the job done in the time I had hoped, and everything looks lovely! Their price was very competitive.

Reinaldo is great, I highly recommend him. We hired his crew for the exterior trim, over 32…read morewindows! It was done very cleanly, with good attention to detail, neat lines, careful priming, everything was protected from the drops. His quote was very competitive, his suggestions honest, and he was very responsive to all my follow-up questions and requests, pricing each one very fairly (exhibit A: e-mail thread with over 25 messages). We hired him early, about a month and a half before the actual job. I recommend doing same for the outside jobs, with the weather and potential domino effects in mind. In the end, I was happy that we were flexible to a few days of schedule adjustment.

We highly recommend Bonsai builders. They consistently provided us excellent service. They…read moreshowed up when they said they would come and stayed until the job was done. They were respectful of our time and property. One little thing that stood out was the organization of their trucks; they were very well equipped every tool had a place. They cleaned up the site every day and clearly communicated next steps. A class act

Our prior contractor was too busy for the work that needed to be done which led me to find Bonsai…read moreBuilders...a blessing in disguise, if you ask me! Our front porch was in need of some major updating (a lot of rotting wood, railings were wobbly, pillar trim and paint coming off, etc). They were able to squeeze us in their busy schedule which I totally appreciate. Jason was very honest with what work needed to be done as I initially only asked for new railings. I didn't want to wait until the rotting wood got worse so I agreed and trusted his professional opinion. Thank goodness I did because there was a little more damage from water and ants that he found which I didn't want to deal with down the road. He used pvc to wrap the base of the pillars (which looks so much better and well proportioned) and replaced all our risers and kick board with pvc too. I am all for low maintenance so I'm glad I don't have to worry about rotting wood again! He even replaced our electrical outlet to a more low profile one. Jason is a perfectionist...very detail-oriented and meticulous, he kept pointing things out that I would never have noticed and fixed the issue promptly. He and his worker were respectful of the property, cleaned up after themselves, and were on time. I can't forget about Kristin (Jason's wife and company manager) who was very communicative in regards to scheduling, estimates, etc. She was very responsive and got back to me quickly whenever I had a question (a rare trait these days!). Overall, I would definitely recommend Bonsai Builders and look forward to hiring them again in the future. I've already received so many compliments online. Even my neighbor stopped to say how beautiful it came out as she was driving away. Hire them, you won't regret it!!

5 stars is not enough for what Wendy accomplished in my home in only 5 weeks. I am so grateful that…read moreSerenity Interior Designs was recommended to for the renovations I wanted to do to get my house ready for sale. Wendy is a magician. She was attentive to detail, stayed under my budget, was in communication with me throughout the entire process, she was personable, and the end result was my home looked BEAUTIFUL. I could not believe the transformation. I live on the west coast, and the home is on the east coast, and I was able to rest assured that everything was completely taken care of. I would highly recommend to anyone considering home renovations. Wendy truly loves her line of work and it shows.

Mike and his crew did a total kitchen remodel for us. Start to finish in 4 weeks. The results are…read morejust stunning! All the trades (carpenters, electrical, plumbing and tiling) were so well planned out, that there was never any down time. The courtesy and consideration of the team was awesome. I would highly recommend this company to anyone looking for quality in a home remodeling project.

Maybe his daughter who wrote a response should rethink it. First if all, we know you are the…read moredaughter and did carpentry work which you were not qualified to do. Secondly, Herzenberg is a renowned name in Western Mass. That you would call their designer some one who has never designed a kitchen is just foolish. Obviously a daughter who thinks well of her dad. Sad that he put you up to this. PS. Please stop by and show me the stove venting to the outside. This I will love to see!!!!

I had a wonderful experience working with Margaret. She came to the house to do the measurements to…read moremake sure everything was perfect. We ordered the cabinets and the quality and price couldn't be beat. My husband and I hung the cabinets ourselves and they look beautiful. If i could live through another kitchen renovation I wouldn't go anywhere else.