Marty was so easy to work with and communication was clearly his top priority. As first-time…read morehomebuyers, we had a LOT of questions and anxieties along the way, but Marty never failed to answer everything fully and happily. We even called him on a Saturday while he was vacationing in the mountains, barely had service, but did everything he could to make sure we were at ease. I would recommend him to anyone in a heartbeat!

We recently took advantage of the low interest rates to refinance our home loan. With so many…read morechoices available on the inter web, it can be over whelming to choose a lender, let alone the inundation of emails and text messages from unknown loan officers who can be located in any corner of the world. For us, it was important to have a consistent, responsive loan officer who understood our needs and our market, that is why we called Chris Sittig. We have turned to Chris for our lending needs in the past and once again did a great job. He is always professional in presenting the lending options to meet our needs. He is always available to answer our questions directly by phone, text or email and he is willing to rerun the numbers based on our evolving needs and changing markets. Chris was a great communicator throughout the process, which is not the experience we had with seeking assistance from the online lenders who promised low rates. In fact, the loan rate we received from First Home Mortgage was lower than the two online lenders we consulted. There is no doubt, the lending process is becoming commoditized, but relationships can not. In our experiences, when you are making one of the biggest purchases of your life or refinancing, you need a consistent, available and trusted partner and Chris exceeds those expectations.

I do not recommend this mortgage company. I financed with them and though I choose a 30 yr fixed…read morerate they have found a reason to increase my mortgage EVERY year since. I've purchased three homes and this is the ONLY one whose EVER had a yearly increase. I can't wait to refinance!!

Did Patti Click - a Prime Lending Agent in Timonium Maryland (MD) just sabotage our loan? Funny how…read moreall of our information and the house we chose was shared with rival selling agents...to the point those same rivals contacted us to show us the house we'd already applied for. What else was shared? Since we decided NOT to work with your GURLS, it all went down hill. Strange AF. Made it through preapproval, submitted all requested docs and everyone was happy. Things got shady, straight up disrespectful and quiet. There were times when there was a total lack of follow up, even on agreed milestone scheduled appointments. No call, no show. Denied with no explanation. Hmm....Dare I say we are Black, Gay and Professional. Remember, we were following the professionals guidance.... Our selling agent, buyer agent and other pros involved call foul and suggest that the company could be prejudice. Oh well, we are going with another lender. Trust me, Prime Lending, we are not done with this. I have yet to decide what happened or how I should feel, but will certainly find out. Why are you questioning the experience of the selling and buying agents? I understand you may have wanted you friends to get this commission, but FCO has a 20 year track record that they stand by. Why are you judging them? Do you know them, personally? It was relentless and painful to even listen to in conversation.

Initially, I wanted to write a cutesy review suggesting that if you want to NOT have a successful…read moreloan experience, then choose this company! But honestly, I am just too hurt over this whole fiasco to make it funny, but it is 100% not. At first, I was so impressed and happy with the speed and forward movement that our loan originator was giving us. Everything was yes yes yes the entire way, which is why it was surprising and DEVASTATING to learn that the loan originator did not do her due diligence in obtaining information from me. I was very clear regarding the sale of our existing home and the loan originator didn't seem to know or care about my FIRM boundary regarding this. Three weeks before closing, she told us we qualified for a loan that was predicated on a real estate transaction that I said UP FRONT that we were not willing to do. If she would have listened to me, taken better notes or cared in the least, we would have never put an offer on a home and lost appx $1000 in appraisals and inspections on a home were were never qualified for in the first place. That responsibility lays right in her lap because she did not listen to me during our first conversation. We only put a contract on a home because she said we qualified, period. To make things worse, our loan originator NEVER APOLOGIZED or took any responsibility for her mistake. In fact, she actually threatened us, that she would "hate to see you lose your $3000 deposit" by canceling our contract. When in fact, she had no idea or no standing over whether we would be refunded that money or not. It was truly disgusting and predatory. I would have walked away from this situation feeling sad but ok if she had apologized, just once. But she didn't. And now I will make sure that not only will I never use this company, but that everyone I know will hear of this experience.

It doesn't get better than this... I've been through the home buying process before and I'm so…read morehappy I had the opportunity to work with Guaranteed Rate. The Team lead by Pat Gannon was extremely professional and helped us step by step answering every questions we had. Kristina and Sharon was super nice and easy to work with. They responded promptly and always with a positive professional manner. I would definitely work with Guaranteed Rate again and for sure I'll be referring them to everyone I know looking to purchase a home.

Pat Gannon and his team at Guaranteed Rate are amazing. They continually educated me and helped me…read morethrough the entire loan process from start to finish and supported me as I purchased my first home. I would highly recommend this company to anyone seeking a loan, and particularly new home owners since the process can be overwhelming. Thank you Guaranteed Rate!

I am an Insurance Agent for Nationwide selling Auto, Home, and Life Insurance. Gabe and I have done…read moreseveral deals together all of which my clients have been extremely happy with. They have all received great rates, exceptional service, and left the deal with some education on the process (something I know Gabe works very hard on). I would recommended him to my best clients, knowing he would do an exceptional job!

Gabe is top notch! He leaves no stone unturned in exploring possibilities for his clients. Even…read morewhen we were starting to believe that we just could not get our funding, he persevered and got us what we needed. He and his staff were responsive to my questions and concerns and were very helpful in guiding me through the whole process. They do a good job in processing a lot of papers in a short period of time. He is highly committed to his work and has stellar integrity.

I recently worked with Cristian Reyes and it was a very good experience. Cristian was courteous,…read morerespectful, and patient. The overall refinance process was pretty simple as well. I would refer others to Mutual oh Omaha. Leatrice W.

I had been trying to get a refinance and I thought everything going OK but Chelise McGhee just…read morestopped contacting me about it. I sent message after message and phone calls but I started this on December 20 2023 and around January 21 I never heard from her. I got tired of trying to contact. I would not recommend her or this place for anything. By waiting so long and trying other mortgage companies this made my credit score go lower which hurt. No recommendation. No rating low enough.​

I kept my word from the review I posted about Bruce four years ago when he helped us purchase our…read morefirst home. We just closed on our second property (first investment property) yesterday and Bruce rose to the occasion once again! Whether financing a primary residence or investment property, Bruce is highly responsive, top notch, and gets the job done. In the home stretch of getting the property under contract, I pinged Bruce on July 4th weekend about a last minute change to my offer. He was probably near water, reclined in a lawn chair, sipping a cold beverage of choice. He jumped out of his chair (as I imagined it), dawned a cape, and got me what I needed to secure the property! Bruce is a super hero to me and I look forward to posting great things about him again when I acquire or refinance my next property.

Bruce is my go-to loan officer. As a Real Estate agent myself; Bruce has helped many of my past…read moreclients and they always comment on his expertise and his high-level of customer service. So it is no surprise; that I also use Bruce for my own personal lending needs. I have found that not only does he provide a high-level of service; he also has a wealth of experience and knowledge of the lending industry. His loan interest rates are very competitive with other lending institutions and their underwriting guidelines are in-line with industry norms. However; the lending process is MUCH easier than other "big banks" as Bruce follows the loan through the entire process. I highly recommend Bruce for all your lending needs.

Tax department is useless. Had an unpaid real estate bill ( for the entire year of 2025) not only…read moredid they not mention anything, when I called they completely ignore me, even hanging up on me twice. I called on 16jan and they told me they would take care of everything and I informed them it was urgent and stated to pay immediately. 3 weeks go pass, not a single word. I called again (over and over again because no one can answer my questions). Someone finally said I had to pay it, after I've been trying to figure this out for 3 weeks. Now on top of a 400$ bill, they stacked fees because it was not paid the entire year. Mortgage freedom, sent me zero bills or called me at all to tell me I owed taxes. This is their job and they failed miserably. But they are quick to call when it benefits them. Don't use this company!

These guys are the worse! I didn't pick them; they bought my loan. When you contact them you…read moretreated like you're in collections. It's ridiculous. I've never picked them as a lender, but 2 of my mortgage loans have been sold to them, so I've been dealing with them since 2018 or 2019. This particular issue has to do with them paying out 2 home owner insurance policies. I called them about a month ago and told them I was changing home owner insurance companies. The company I was moving to pushes everything through underwriting, so it takes them a bit longer. Freedom mortgage ended up paying both the cancelled and new home owner policies for the same year and then they notified me that my escrow was out of wack by over $2000. I'll get the refund from the cancelled policy, but they ignored the fact that I informed them about what was going on. The biggest issue is they paid out 2 homeowners policies for the same year. What if the 1 of the policies was fraudulent... Can you imagine what I, the customer would have to go through to fix that... Freedom Mortgage SUCKS!!!