I first came to NAENT in 2018 to see Dr. Athavale who is no longer with the practice. He was able…read moreto excise a cyst from my cheek successfully without any nerve damage. I ended up with an infection and he worked with me through it and when he realized I needed more drastic intervention, he sent me to an Infectious Disease doctor and continued to work with him and get updates on my condition. I now see Dr. Preston Imhof for a vertigo/motion sickness condition and he's been great to help me out with ADA forms for work. Tip: Fill the forms out for your doctor and then have him review them. Not only does this save on time, but he doesn't know what your job is, so this helps tremendously. On my last visit he thanked me for having the forms prefilled out and all he had to do was review and sign. He said it's a huge time saver for them. It also saved me the fee for him having to fill out the form! :-)

We love Dr Van Deusen. He's so knowledgeable, patient, and really listens to us. We have now…read morebrought both kids to see him and my husband has an appointment to see him too. Highly recommend.

I would highly recommend Dr. Downie. His bedside manners and expertise is exactly what I look for…read morein any doctor. After having 3 different sinus surgeries with 2 different ENTs that were unsuccessful I am certainly glad I found Dr. Downie. I am 4 days post op and can already tell a difference. I am an adult (25) and have had some pretty rough experiences with the scopes/instruments that were run down my nose at other offices, Dr. Downie has never once rushed or gotten annoyed when I asked him to slow down or give me a break. That being said, I am overall satisfied. The wait times in his office are not terrible but don't expect to be in and out. Wait times can be long, however like I said before... He never made me feel rushed.Rita has been fantastic and has gone above and beyond working with myself and my insurance for my surgery. I had to work with not only my insurance but a 3rd party to get a cpap machine before surgery and she helped with that as well as Vaughn. Vaughn was excellent at returning all of my calls and helped when needed. Sarah

Although Dr. Amy Schettino may have medical knowledge her treatment of my husband as a patient was…read moreobjectionable. We are appalled that she never bothered to contact my husband regarding the results of his lab test results. Not a call, not a text, NOTHING! At times texts are fine to answer many questions, however when a patient requests a call to speak to the doctor directly, not by text and she never responds, it is unacceptable. Even after speaking directly to the office staff regarding a call back and told two days in a row that the doctor would call us back that NEVER happened. We just got another useless text. If Dr. Amy Schettino does not want to take the time to have a short conversation with a patient on occasion, and will only respond with a text she should not be practicing medicine on patients. We did not receive the medication prescribed in the form that was discussed in her office. She asked how we preferred it administered and confirmed this in a clear discussion at the end of our appointment. We called the office and spoke to an assistant who kept blaming us for not understanding what form of the medication was ordered. We understood EXACTLY what form of medication was discussed. It was not the first time my husband used this medication. Take responsibility for your mistakes! The medication was ordered in a different form than the first time we used it which caused confusion resulting in delayed administration of the medication. This caused my husband to be in pain and severe discomfort longer than necessary. Specific messages were left regarding this issue requesting a phone call from the doctor to discuss it. A call was never received. We also called asking if one part of the lab results were back and were told they would let us know the next day regarding that particular part of the results. We never heard back regarding the result we asked about with a call or a text. We understood there was a different culture that would take several weeks. As stated, we never received a call about any of the results to discuss what further measures should be taken. We went to the portal several weeks later to review the lab results that we were informed would be available after several weeks. Dr. Amy Schettino did not have the decency to get in touch with us regarding the results and to discuss them. This is despicable. What respectable physician ignores their patients lab results and never calls to discuss them. I come from a family of many physicians and if they treated their patients the way Dr. Amy Schettino treated us, they would not have a practice. We had to request the medical records four times in ten days without them being sent to our primary care physician. If you do not have the respect for a patient that needs to speak to you on occasion you should not be practicing medicine. It takes more than some medical knowledge to be a good doctor. It takes communication with your patients in a timely and considerate manner. That means a short conversation on occasion. You are required to follow up on your patients lab results in a reasonable timeframe. We also learned that his symptoms could be other issues that she never addressed in her diagnosis or from his lab results. We requested my husbands records and proceeded with another capable, caring and responsive ENT physician at a different practice. Our new physician discussed in detail with us my husbands results and what was causing his symptoms. Now that I have researched many of your reviews I wish I had read them before we visited your office. We never would have trusted you with his healthcare. The reviews we read are not the only negative feedback we have heard regarding care received by Dr. Amy Schettino.

DO NOT COME HERE. Good god…read more I scheduled an appointment for my husband at 3:30. They requested he come 15 min early to complete paperwork. He arrived at 3:15, turned in paperwork by 3:25. By 4:00 he still has not been called back. By 4:15, he asks someone how much longer it would be until he's seen. They tell him that the doctor is very thorough and it could be 5:00 before he's seen. WHAT IN THE WORLD?! What is the point of setting an appointment then? I have NEVER heard of anything like this in any type of medical practice. We were new patients and prob would've been lifers because my children also visit ENTs regularly for their snoring but good god, anyone but here would be better. DO NOT waste your time.

After having a botched sinus surgery, I went to Dr.Schettino for help. I'm 100% satisfied with my…read moreresults; and all of my symptoms are gone! He and his staff are caring, thorough, and professional. I am totally confident being in his care.

I absolutely love Dr. Schettino. For ten or more years, I got handed off from one doctor to…read moreanother because I was always sick. It was at this office, that a CT scan was ordered & I finally had my answer. All eight sinuses were full of infection & many of them blocked. Dr. S. said they had been that way for years. After two surgeries, Dr. Schettino gave me my life back. My young daughter is also having her tonsils, etc. taken out by Dr. Schettino. There is no one I would trust more than him to do the surgery. I can't recommend him highly enough.

Best ent ever very good to talk to. Always helped me out. I had may ear problems over time, offices…read morestaff always great

I recently had a severe deviated septum until Dr Diamond resolved this issue. I can now breathe…read moreeasily after just two weeks. Previously I have been on a C-PAP machine for about fourteen years. I was prescribed this as a result of a sleep study by a non-ENT physician.I am not sure if the machine will be required In the future but I have slept through the night for two weeks without it. I am excited about discontinuing the use if everything continues in a positive direction. I would encourage anyone with Sleep Apnea to have your case reviewed by Dr Diamond. He is an excellent Dr to consult with and review your situation. Cudo's to Dr Diamond! He changed my future! Thank you Dr Diamond! Sincerely CPA from Augusta, Georgia!

Scumbags. Went in for a routine visit and was charged nearly $1000 for a nasal scope. Never asked…read morefor consent or mentioned the cost of the procedure. If they had I would've declined. Sent my bill to collections without my knowledge. Avoid this place at all costs.

Beware with their billing. They tell you one thing, claimed they will check with your insurance, I…read morepaid, and soon after got a bill for over $2,000. rip off, bad billing practice. If you don't watch it you be stuck like I am. Terrible billing practices. Don't recommend unless you have money to give away. GA State law, No Suprise Billing doesn't apply to them, they claimed

Audiologist was great, ENT was late, barely listened, and in a hurry. I won't be back, exactly…read morewhat you hope a doctor is not like. Go somewhere else.

Quality of care was good, with specific call out the the testing technician who was wonderful. I…read morehappened to like Dr. Diamond and his direct, no-nonsense approach. What I really dislike is wasting my time. I waited for nearly an hour after my scheduled appointment time to get in for both my visits. Unacceptable.

Update: FINALLY! After nearly a year of trying to get tubes…read morethe Dr at the ENT Institute I'd been working with refereed me to a colleague, Dr. Weinman, who got the job done on the first visit. This was shocking how night and day my treatment was between the initial dr and Dr. Weinman. If you do use ENT Institute, please ask for Dr. Weinman. Avoid! I went in to have my left ear drained in December 2021. I only hear out of my right ear at this time due to a ruptured ear drum in 2020. The way it healed has made it where fluid builds up behind my ear drum and I cannot pop my ear. It's madding! By early April 2022 the doctor has convinced me I need nasal surgery and to take allergy shots. While they do the nasal procedure they will poke a hole in my ear and drain it. I could finally hear after this. A week later the hole closed and I could no longer hear. I still cannot pop my ear on the left side so it's back to exactly where it was prior to the procedures. Fast forward to August 2022 I'm still trying to get them to put a tube in my left ear so it can drain. I find out that the last follow up appointment in July, (I had to go to at leas 20 since the procedure in April) where the doctor did absolutely nothing but tell me in a month (which is the 3rd time I've heard this) we can do the ear poke again... a month later... here we are with me refusing to pay the $50 visit fee for nothing and then now saying they have to push the appointment back again due to not having the needed supplies to poke a hole in my ear... All I wanted was to have a tube put in my ear and be done with it. These people will drain you if your money and you'll end up with the same situation a year later. I'd suggest going anywhere else. It's a total shit show. I'm the fool for sticking with them this long, sadly.

Total Rip off. Was seen multiple times for a final diagnosis of no sinus issues even though I have…read moresinus infections monthly. The last visit was the worst. I was seen for less than 15 minutes and the total charges were over $600. Stay away from ENT Institute and especially Dr. Alexander. Federal Department of Justice Press Release from Dec 8, 2021: Dr. Jeffrey M. Gallups and Entellus Medical agree to pay $4.2 million to resolve False Claims Act lawsuit alleging kick-back arrangements ATLANTA - Dr. Jeffrey M. Gallups (founder, owner, medical director and past-CEO of Milton Hall Surgical Associates ("MHSA") a/k/a The Ear, Nose & Throat Institute) and Entellus Medical have agreed to pay approximately $3 million and $1.2 million, respectively, to resolve allegations that they violated the False Claims Act by entering into unlawful kickback arrangements.

I have been wearing hearing aids for the past 30+ years and have used many different hearing aid…read moreDrs over that period. Dana Heath and Alicia Bernstein at ENT of Georgia are by far the best I have ever experienced. They are professional, personable, thorough, patient and caring. Believe me I have never "looked forward" to visiting my hearing aid Dr until now! They have been able to custom fit and adjust my hearing aids to maximize my hearing over the variety of hearing conditions ... that we all experience. Needless to say, I would highly recommend their excellent service to anyone looking to enhance their hearing experience.

Disappointed with our experience here. The appointment for our two week old son for a frenulectomy…read morewas scheduled to be at 10:20 am. They told us to complete the paperwork beforehand and arrive 20 minutes early. I completed all of the paperwork and we got to the office at about 10:05. We sat in the waiting room until 10:45. Then they took us back to a room, basically a second waiting room, where we answered about four questions and then waited again until 11:05 before the doctor finally came in. Once he came in everything was fine. Procedure went well and the doctor was very professional. Boosted this review from a two star to a three, until I went to check out. They said the charge was $60 total, since we were out of pocket, no insurance. The lady on the phone two days ago told me $230. So I actually brought it up because I don't want to steal anything. So they had to go look up the code and then recharge me. We left the office at 11:30. I guess I normally wouldn't mind things like this, but when you have a two week old baby, you kind of expect things to go better; not perfect but better. I get they're busy and every office has their "days", but this just was not a pleasant experience, except for the doctor.

Customer Service. Educating staff who answers telephones with basic information about the practice…read morethey're employed by.

I switched over to this doctor's office about five years ago from Dr. Seok's office because I had…read moresuch a horrible experience with them. And let me just say that throughout my five visits here, I've been very impressed. My initial doctor was Dr. Kang, who was super kind and helpful in determining my surgeon for my gall bladder surgery. The next appointment was with Dr. Michelle who happens to be an NP but she was EXTREMELY kind. I went in for heartburn issues and she seemed worried and concerned that I was sick -- something that most doctors don't do. Ever since then, I've been going to this office. I moved out of Johns Creek 7 years ago and have been living in Lawrenceville & Dunwoody, and I must say I am always impressed with this office.